topic Re: Package a Mess in Q Talk

Package a Mess

bad4257 — Wed, 04 Sep 2019 15:01:26 GMT

Received a Pacage last week that looked like it had been through the Mill....all crushed. the box was ripped, I can't say what it was cause its a present and almost opened ...luckily the contents were in good shape),,,,,,If I wanted to return it would have to find a new box WHATS GOING ON. The "Q" is sinking fast.Expensive S/H for the condition the package comes in.

Re: Package a Mess

tessam — Wed, 04 Sep 2019 15:06:50 GMT

I would expect the package condition upon arrival is the responsibility of the carrier unless it was improperly packed. I have taken pictures of destroyed packages received and sent them to the carrier. I have also contacted Customer Service when this has happened as a sender can monitor and resport to their carriers as well since thius is an issue that ultimately falls in their laps especially if items were damaged in transit. MY pet peeve is receiving items such as expensive designer clothes that arrive crumpled and literally thrown in a plastic bag... Not a shipping issue but rather a packing and presentation one.

Re: Package a Mess

Diva on The Q — Wed, 04 Sep 2019 15:11:28 GMT

@bad4257: Receiving a damaged package sounds IMO like the fault of the carrier (USPS, UPS???).

Re: Package a Mess

Spurt — Wed, 04 Sep 2019 15:33:28 GMT

@tessam wrote:
I would expect the package condition upon arrival is the responsibility of the carrier unless it was improperly packed. I have taken pictures of destroyed packages received and sent them to the carrier. I have also contacted Customer Service when this has happened as a sender can monitor and resport to their carriers as well since thius is an issue that ultimately falls in their laps especially if items were damaged in transit. MY pet peeve is receiving items such as expensive designer clothes that arrive crumpled and literally thrown in a plastic bag... Not a shipping issue but rather a packing and presentation one.

@tessam

Sometimes the poor condition is not QVC's fault, it's the carriers...one time I received a plastic bag that looked like it had tire marks on it.....I think it was the machine at USPS that did that....luckily it was clothes in that bag that were not damaged....

Dillards uses a nice flat sturdy box to send their clothes....

I dont mind the clothes being shipped in a bag, less bulky than the LARGE rectangular box that QVC uses that are cheaply made and get smashed easily in route. My beef with the bags is that my postman squishes these bags into my mailbox and the clothes wind up wrinkled beyond belief....He can take these packages to our Condo Mail Center but chooses not to....but the tiniest package or a book he wont put into the mailbox where they would easily fit, and he takes those to the Mail Center...GO FIGURE....🙄....

Re: Package a Mess

Group 5 minus 1 — Wed, 04 Sep 2019 15:39:51 GMT

I do not think the package was shipped that way from the Q!

Re: Package a Mess

Imaoldhippie — Wed, 04 Sep 2019 18:28:44 GMT

And just how is the"Q" responsible for a torn package?

Re: Package a Mess

bad4257 — Wed, 04 Sep 2019 18:46:13 GMT

because I bought it in faith from them.....

Re: Package a Mess

MarkeieMark — Wed, 04 Sep 2019 18:46:17 GMT

Why is it I never receive a damaged box from Amazon, or Wlamart? Because they use better boxes that's why.

Re: Package a Mess

mom2four0418 — Wed, 04 Sep 2019 18:52:30 GMT

I have received damaged boxes from both.

Re: Package a Mess

FancyPhillyshopper — Wed, 04 Sep 2019 22:28:07 GMT

Better a damaged package with the item still inside than a damaged package delivered EMPTY (which happened to me once!)

Re: Package a Mess

wildlifewitch — Thu, 05 Sep 2019 21:15:01 GMT

@tessam Yes, getting a BFD sweater in plastic is lame. I do like easy packaging to open and recycle though.

Re: Package a Mess

LilacTree — Wed, 11 Sep 2019 18:26:07 GMT

I received a pkg yesterday with three items in it that I had ordered on the same day. At first I thought someone had put their trash on my porch. It had been opened and the three items were mixed in with parts of the box, crumpled up tape, and balls of tissue.

When it was closed, two tapes were affixed crosswise, not along the opening center of the box. They were half falling off as well. I don’t know how the items managed to stay within the box. It was a mess, but the items were in good condition, again I don’t know how. I Didnt see it delivered, so I have no idea if it was UPS, the PO, or some other company.

I used to admire the way the orders used to come from the the Q. No more. I’m done ordering from the Q anymore. That was a disgrace.

Re: Package a Mess

Kindaglitzy — Wed, 11 Sep 2019 18:40:28 GMT

Don’t think people working in these type jobs take pride in their work anymore, could be for many reasons, pressure to work faster, fear of what might happen if they stopped the line due to reporting malfunctioning equipment and on and on ... Amazon has their issues to, one of the reasons I rarely shop there!

Re: Package a Mess

Phantom41 — Wed, 11 Sep 2019 18:46:33 GMT

I get those dirty plastic packages from Q quite a bit! Have to wipe off the counter after opening them because they're so yucky. Doubt if Q cares much.

Re: Package a Mess

Cats3000 — Wed, 11 Sep 2019 21:14:01 GMT

@bad4257You should get in touch with BOTH QVC AND the shipping company. I would do that damage or no. They ought to know they've got a problem.