topic Re: Returns in Q Talk

Returns

Allyemily — Wed, 28 Aug 2019 14:30:49 GMT

Has anyone else got a letter stating that they have made too many returns? The products that I send back are the clothes as they never fit.The host's promote several times during their shows that you can send anything back within 30 days.The letter said my acct will be closed if I continue to send things back.I have been a good customer for 20+ yrs and cannot keep items that don't fit.......any thoughts?

Re: Returns

Allyemily — Wed, 28 Aug 2019 14:31:40 GMT

Re: Returns

Krimpette — Wed, 28 Aug 2019 14:46:34 GMT

They wouldn't have to send me a letter. If I found I was repeatedly returning items, after a few times, I'd realize this was not the place for me to shop. If it was clothing, I'd return to shopping locally.

Re: Returns

2blonde — Wed, 28 Aug 2019 14:54:05 GMT

@Krimpette ITA, and that's all I'm gonna say about it.

Re: Returns

Pook — Wed, 28 Aug 2019 15:18:20 GMT

It seems that it would be rather costly to return enough to get that letter. Like @Krimpette stated, I would have searched for another place to shop after having to return a few items and realized their sizing just wasn't for me.

Re: Returns

pupwhipped — Wed, 28 Aug 2019 15:56:25 GMT

NO, I've never gotten a letter stating I've made too many returns...and I can assure you I never will.😏

Re: Returns

PhilaLady1 — Wed, 28 Aug 2019 17:19:18 GMT

@Allyemily I haven't gotten the letter because I rarely return stuff. I will say that the letter is not a new thing, people have been posting about receiving "The Letter" for many years, so please know that you are not being singled out.

Re: Returns

GenXmuse — Wed, 28 Aug 2019 17:25:31 GMT

I’m not trying to sound smug like the other posters but it doesn’t sound like qvc is a goof fit. I learned that early on for the clothes and don’t purchase them here anymore.

Re: Returns

juliekb — Wed, 28 Aug 2019 18:49:17 GMT

How many is too many? is it a percentage and dollar amount or number of returns?

I have not received a letter but i dont want to either.

Re: Returns

Mimi 1883 — Thu, 29 Aug 2019 11:18:15 GMT

QVC needs to get their act together on sizing which is very inconsistent even within the same manufacturer.

I purchased a pair of shoes in my normal size as the description from the manufacturer stated that they run “true to size.” To make a long story short, the third pair (which turned out to be a whole size larger - they sold in half-sizes, which I tried) finally fit. I would not have kept trying, but loved the shoes and couldn’t find elsewhere.

Maybe if enough shoppers start buying elsewhere, as posters here have suggested, QVC will start having more correct/consistent sizing. They need to address the sizing issues.

Edit: Also find that Q takes forever to issue you a credit on any returns!

Re: Returns

Mix and match — Sat, 02 Nov 2019 16:50:07 GMT

Yep isn't it nice when they tell you over and over"just try it use all of it and return it no problem! REALLY? Then don't send me letters saying I purchased to much and returned a % that is to high.

Re: Returns

x Hedge — Sat, 02 Nov 2019 17:07:16 GMT

You've reactivated a thread from last August @Mix and match , but now I have more insight into your thread posted today in Customer Care.

Re: Returns

NQ123 — Sat, 02 Nov 2019 17:16:30 GMT

I purchased 4 pairs of Isaac pants and one pair of jeans, all same cut, size, style earlier this year. I had to exchange 3 of the 4 as they were not all the same size - both too big and too small in spite of all having the label with the same size. I have been a customer here since it was CVN, have purchased many clothing items, shoes, etc. and have never had problems with quality and such until this past year. So my returns have also increased due to their lack of quality control, not my indecisiveness. Should I shop elsewhere as so many of you suggest? Probably, but it is unfortunate at how the experience here has so dramatically changed.

Re: Returns

x Hedge — Sat, 02 Nov 2019 23:43:39 GMT

@NQ123 if you place an order by size, without checking the sizing specifications for that particular garment, you're just guessing.

Doesn't matter if you've ordered this designer's styles in the past. Measurement specs can change from one pant to the next in the same design line. That's not quality control. If the dimensions of the finished product don't match the garment specifications, that's quality control.

Re: Returns

NQ123 — Sun, 03 Nov 2019 00:18:32 GMT

@x Hedge

Let me clarify - I purchased the same item number in the same size in 4 different colors and then in the denim fabric. They were all different sizes although the tags all read the same.

Does that matter?

Re: Returns

SandySparkles — Sun, 03 Nov 2019 01:27:36 GMT

I seldom have a need to return anything. On the few occasions when I do, customer service has been awesome. I am sorry to read that your experience has not been as satisfactory.

~~~All we need is LOVE💖

Re: Returns

qbetzforreal — Sun, 03 Nov 2019 02:00:19 GMT

The only thing I've had to return due to fit was a pair of Clark's sandals. I realized Clark's run narrow.

Re: Returns

123 Jewelry — Tue, 05 Nov 2019 02:24:37 GMT

Purchasing clothing and shoes will always result in returns for QVC. I assume that they have an algorithm that they use to determine who gets a letter. Many brick and mortor stores track returns without receipts, however, returns with receipts should never be an issue. QVC touts that you can return any item within 30 days for any reason. In this competititve retail environment they should be grateful people still shop with them, especially, given that you have to pay for shipping to and from, which adds up. I prefer to order on-line and return to brick and mortor whenever possible. There is a growing trend for spme retailers to open up storefronts.