topic Re: Exchanging an item ... in Q Talk

Exchanging an item ...

shy bobcat — Wed, 21 Aug 2019 14:53:57 GMT

I've been a QVC shopper for years but never exchanged an item until now. I was hesitant as I had heard that there could be problems. My exchange went smoothly and as advertised so, no drama here.

Re: Exchanging an item ...

QP Doll — Wed, 21 Aug 2019 15:42:34 GMT

The trouble with exchanges is that what you want in a different size or color is gone by the time your return item gets there.

Re: Exchanging an item ...

itsmagic — Wed, 21 Aug 2019 16:56:05 GMT

I’ve exchanged a few things and never had a problem other than it takes about 3 weeks from the time I put my item to be exchanged in the mail until I receive my new item.

Re: Exchanging an item ...

Shanus — Wed, 21 Aug 2019 17:08:22 GMT

@itsmagic wrote:
I’ve exchanged a few things and never had a problem other than it takes about 3 weeks from the time I put my item to be exchanged in the mail until I receive my new item.

@itsmagic Most of the time I bite the bullet, have 2 charges on my card & go ahead and order the other item. Then I return the first one. For me, by the time the first one got there, the other was always sold out or on waitlist.

Re: Exchanging an item ...

Kachina624 — Wed, 21 Aug 2019 17:42:32 GMT

@Shanus. I agree....if I really, really want an item, I just reorder it rather than risk having it sell out before it could be exchanged.

Re: Exchanging an item ...

Suzeecat — Wed, 21 Aug 2019 18:38:05 GMT

I tried the exchange thing a few times. It never worked, they would give me a credit and leave it at that. Then, I would place a new order if the item was still in stock. I chuckle every time I hear them say "easy exchange".

Re: Exchanging an item ...

RespectLife — Wed, 21 Aug 2019 18:44:07 GMT

@Shanus

that has happened to me a couple times....using the label it crawls back and my size is now gone. However, I did receive a full credit and did not have to pay original shipping OR the return label fee.

I appreciate that at least.

@Kachina624

If I really, really want it and am worried it will sell out since exchanges take weeks....I call and ask them to order it for me letting them know I have already sent it back and it is sitting there to be picked up still.

They always wave the shipping and I am changed the exact same price.

They must notate the account exchange already sent because I did not receive a duplicate.

I don't mind (like Shanus) that there are 2 charges temporarily on my card.

However, if you just reorder on your own, you will lose the original shipping and return cost on the return credit. I suppose you would have to call C/S and tell them it WAS an exchange.

Re: Exchanging an item ...

NickNack — Wed, 21 Aug 2019 20:17:22 GMT

I have only returned one item for exchange. I called CS and asked them to make a notation on my account that I was exchanging and not to charge return shipping. I was exchanging a pair of shoes and wasn't sure my size would still be in stock by the time they received my return, but they were. Everything went smoothly, but it did take a long time.

I don't usually order shoes from QVC, because so many places have free shipping and free returns on shoes. QVC's shoes are not usually the best price. These were sandals that were on sale and were actually less than Zappos and other places.

Re: Exchanging an item ...

Anniedog — Wed, 21 Aug 2019 23:45:41 GMT

I’ve exchanged a number of items and have been very pleased at how quickly the whole process was completed.

Re: Exchanging an item ...

shoptheQ — Thu, 22 Aug 2019 15:48:55 GMT

This will be my 1st experience exchanging for different size same color. Used Q return lable & dropped at post office aug 19,2019 at 9AM. Included comment on receipt not to charge for return shipping this is exchange. Will post here how well / or not it goes.

Re: Exchanging an item ...

SoX — Thu, 22 Aug 2019 16:34:18 GMT

I just returned a jewelry item for exchange for a larger size. Since all jewelry comes USPS, of course when I checked the tracking return status it hasn't moved.

If this were HSN, they would have already sent me a replacement ... but not the case here. I'm against making another charge, so I'll just wait it out ... if it sells out ... well, so be it.

I think the day is not too far off when HSN will stop doing their immediate shipping on an exchange ... pity.

Re: Exchanging an item ...

32066j — Sat, 24 Aug 2019 00:55:21 GMT

Yes, no invitory remaining. We should be able to call customer service and let them knowing we are exchanging to get out exchange started. Amazon does that. If you don’t return by a month you get charged for both plus 2 shipping fees.

Re: Exchanging an item ...

shoptheQ — Tue, 27 Aug 2019 13:08:36 GMT

Update on my exchange: today 8/27 recd email the item no longer available and are processing a refund.

Re: Exchanging an item ...

Fressa — Tue, 27 Aug 2019 16:24:08 GMT

I had that happen to me. It used to be that you would receive an email asking if you wanted another color or the same color whatever was in the revised size but that's gone. I happen to order a TSV so it was also the price point that I wanted. It succeeded in making me think twice about a clothing item.

I'm also not crazy about how they are listing the items on my charge statement. It is so difficult to follow the easy pays. I've called CS and they seem to point the finger at the CC company. I called the CC company and they point the finger back at QVC. That stuff drives me nuts. So .....now I have limited what I purchase so the problem will resolve itself.