topic Re: Puzzled by "In Process" in Q Talk

Puzzled by "In Process"

Iris in bloom — Mon, 12 Aug 2019 21:22:32 GMT

I always want to give QVC the benefit of the doubt, but I've never encountered an online e-commerce website that is so slow to process and ship. If this were a handmade item from a specialty site I could understand, but this is a multi-million dollar company. ??

Re: Puzzled by "In Process"

Naturally — Mon, 12 Aug 2019 21:36:56 GMT

It’s just a way to keep you from canceling.

Re: Puzzled by "In Process"

loriqvc — Mon, 12 Aug 2019 21:41:16 GMT

@Iris in bloom - Because of the way QVC interacts with third-party vendors in its supply chain, "In Process" is the immediate status assigned to any order so the item can be secured and marked in the system as having been claimed by a customer for purchase. Some connections throughout the supply chain and some vendors are better and quicker than others, which is why there's a discrepancy between the processing and shipping times for different brands and items.

Re: Puzzled by "In Process"

Bhvbum — Mon, 12 Aug 2019 21:57:23 GMT

Here is the simple explanation: You place an order, then QVC places an order with their supplier, the supplier then ships to QVC, and then QVC ships the order to you.

So the in-process portion is the time from when the item gets to the QVC distribution center. They turn it around and then you get notified it is shipped.

What this does is keeps QVC distribution centers inventory down, because it’s hard to guess what customers are going to order. So they tried to keep their inventory with the manufacturer.

I hope that makes sense.

Re: Puzzled by "In Process"

Bhvbum — Mon, 12 Aug 2019 21:59:53 GMT

@Naturally wrote:
It’s just a way to keep you from canceling.

Actually it isn’t.

In process is the time it takes for QVC to place their order with the manufacturer and the manufacturer to ship it to the QVC distribution center. Then once the item ships that’s when you are notified of the shipping date. Everything before that is what is going on with that in process.

Re: Puzzled by "In Process"

loriqvc — Mon, 12 Aug 2019 22:06:29 GMT

@Bhvbum - Many of QVC's vendors ship items directly from their own sites. That is part of the reason why there are often delays, backorders, orders that are confirmed and then cancelled, and other ordering problems.

Re: Puzzled by "In Process"

depglass — Mon, 12 Aug 2019 23:15:37 GMT

One would never know computers are involved. Its more like smoke signals on a day without wind.

Re: Puzzled by "In Process"

Bhvbum — Mon, 12 Aug 2019 23:21:18 GMT

@loriqvc wrote:
@Bhvbum - Many of QVC's vendors ship items directly from their own sites. That is part of the reason why there are often delays, backorders, orders that are confirmed and then cancelled, and other ordering problem.

Yes that is part of what I said. QVC doesn’t have many things truly in stock, they have to place the order with the manufacturer/vendor. And if they get many orders from this vendor then they may queue them up for a couple of days and then ship many items to the QVC distribution center, and then QVC ships your item to you. Sometimes the orders can ship directly from the vendor, like TV’s.

But the delay is, QVC has to place an order with somebody else first.

Re: Puzzled by "In Process"

TY — Mon, 12 Aug 2019 23:34:38 GMT

Shipping a product directly from the vendor is called "drop shipping" and in a perfect world the customer wouldn't notice any difference in the amount of time it takes a parcel to ship to them. But drop shipping isn't perfect and can easily go wrong for the customer when the vendor and the company have poor communication with each other and the company does a poor job of managing the vendor and the customer's expectations.

Re: Puzzled by "In Process"

loriqvc — Mon, 12 Aug 2019 23:35:26 GMT

@Bhvbum - What I was trying to clarify is the fact that many items are shipped directly to the customer from the vendor without going through any QVC warehouse.

Re: Puzzled by "In Process"

Iris in bloom — Tue, 13 Aug 2019 02:28:07 GMT

ok, I get drop shipping, etc. But what about Denim and Co. don't they keep that in stock, it's going to be a month before I get 2 t-shirts?

Re: Puzzled by "In Process"

loriqvc — Tue, 13 Aug 2019 03:09:05 GMT

@Iris in bloom - I have no idea why the clothing items at the Q have such a range of order issues; people in the forums often complain about how long they take in processing and that things move back and forth between being in stock, on backorder, and out of stock. And in contrast, last week I ordered a D&Co. top for the first time in many years, and it arrived in just five days. There's just no rhyme or reason at times...

Re: Puzzled by "In Process"

avid shopper — Tue, 13 Aug 2019 10:23:58 GMT

Just another example of how QVC has gone backwards, not forwards. They used to have items presented on air in their warehouse ready to ship. I would imagine they changed procedures to save money perhaps to build "Studio Park" and all those extravagant sets. Oh wait....we paid for that too.

Re: Puzzled by "In Process"

Catch71 — Tue, 13 Aug 2019 12:24:25 GMT

Yesterday I placed an order with Vineyard Vines and I received an email it was shipped within 3 hours!

Ordered a few things from Lands End, shipped the next day.

I think there are many factors involved in shipping with the Q. It does seem slow at times.

Re: Puzzled by "In Process"

Iris in bloom — Tue, 13 Aug 2019 14:29:12 GMT

love shopping at Lands End too, so effortless

Re: Puzzled by "In Process"

Iris in bloom — Tue, 13 Aug 2019 15:11:57 GMT

Not sure because I purchased a decanter that was clearly not QVC made, and it shipped the next day, but denim & Co takes a month?

Re: Puzzled by "In Process"

SunValley — Tue, 13 Aug 2019 15:30:40 GMT

My D&C orders take the longest to arrive. I've had a delayed shipping email on almost every order placed this year. Now I have a delay notice on the autumn theme pumpkins I ordered from the recent Plow & Hearth show. I don't order anything from QVC that is time sensitive. Over the years their shipping has gotten so convoluted it's no longer convenient and certainly isn't competitive (if it ever was).

Re: Puzzled by "In Process"

MalteseMomma — Tue, 13 Aug 2019 15:47:13 GMT

@loriqvc wrote:
@Bhvbum - What I was trying to clarify is the fact that many items are shipped directly to the customer from the vendor without going through any QVC warehouse.

I guess QVC hasn't heard of E-Mail yet..............They could easily e-mail the vendor that the order has been cancelled.

No excuses for them ,they lock in orders so they cannot be cancelled.Yrs ago you were able to cancel orders.This is just more of QVC's deliberate money hungry sales practices!

They can still make money, both if you return it and if you don't!!!

Maybe the government should look into this practice!

Re: Puzzled by "In Process"

Iris in bloom — Tue, 13 Aug 2019 17:59:12 GMT

The thing is they use UPS mail innovations, so UPS processes it and then send it to your post office and they deliver it. I don't know how many of my friends who are in business have told me this is the worst way to ship, not even cost-effective. Come on Q, you're a multimillion-dollar company!

Just found out my mascara will take 25 days to get here, Just put a stamp and send it regular mail. UGH

Re: Puzzled by "In Process"

50Mickey — Wed, 14 Aug 2019 11:30:56 GMT

I had a strange thing happen with shipping this month. I ordered a set of the indoor/ outdoor lanterns on 8/6. My order status showed in process even after the lanterns were delivered on 8/9. Shocked at how quickly they came. Then I got an email 2 days ago apologizing for the delay and saying they they would be delivered later than expected. Today the order status shows shipped and EDD of 8/19??