topic Re: $40 Q-Card Promo is a joke in Q Talk

$40 Q-Card Promo is a joke

MercyMe7 — Wed, 07 Aug 2019 18:56:50 GMT

I applied for a Q-card during a promo in May--did not receive $40 as of today so I emailed customer service. As per Q, I will not be granted the $40 promo.

Reason is that I had a previous Q-card years ago which "expired" or closed out by Synchrony (I do not know why). One day when I tried to use the card, discovered it was "expired" so I reapplied during a promo.

BEWARE of bad business practices on this issue! A customer since 1986, but no longer.

(revised to clarify): Promotion is for 'new Q-card holders', not new Q customers as per Cust. Service. My card expired so I applied for a NEW card.

Re: $40 Q-Card Promo is a joke

Spacrazy — Wed, 07 Aug 2019 17:12:42 GMT

Hmmm... that ain’t right !

Thanks for the post I have often wondered.

Re: $40 Q-Card Promo is a joke

DenS — Wed, 07 Aug 2019 17:20:14 GMT

I have thought that might be the case. I closed a Q card about 15 years ago and thought that would make me in-eligible.

Re: $40 Q-Card Promo is a joke

Suzeecat — Wed, 07 Aug 2019 17:22:09 GMT

It really reeks of a scam to me.

I also applied and was approved during the $40 promotion. I received an email stating that I would receive my card within 7-10 business days and I could start using it then. I wanted to use it sooner so I called for my account number and added it to my account payment options. Synchrony, who issues the card, didn't know anything about the $40 credit and said I would have to talk to QVC about that.

I never saw the promised $40 credit so I calledQVC customer service back today and was told that I needed to purchase something worth $40 before the offer expired, and that offer expired the day I applied and was approved. Hmmmm, nothing was ever mentioned about that little technicality at any time! My only saving grace is that I had a Christmas in July preorder that they could credit it against. But, I still have to wait 6-8 weeks for the credit to show up. What?!?!?

When I applied for the HSN card I was given the credit immediately and used it on my next purchase. No mystery, no funny business.

Re: $40 Q-Card Promo is a joke

Anonymous032819 — Wed, 07 Aug 2019 17:32:49 GMT

Most credit cards will automatically close after a period (usually a year) of non-use.

In other words, if one does not use their card in a year's time, the company holding the card will automatically close the account.

This happens with department store credit cards, too.

As for the $40 promo, it is supposed to be applied on your SECOND qualifying purchase, not your first.

And yes, it can take weeks for it to show up on your account. Usually it has to go through one billing cycle for it to show up.

Re: $40 Q-Card Promo is a joke

Susan-QVC — Wed, 07 Aug 2019 17:36:15 GMT

This post has been removed by QVC Inappropriate

Re: $40 Q-Card Promo is a joke

loriqvc — Wed, 07 Aug 2019 17:41:52 GMT

I hate to be the downer in this thread, but the fine print on the main Q Card page spells out virtually all the details people are saying are secretive or scams. The only one that isn't as clear is the fact that previous Q Card owners are not eligible for promos on new card applications if their prior accounts have been closed, but I feel like the credit is always mentioned as being an offer for *new* Q Card customers.

I applied for a Q Card last year, made the purchase required, and received my credit within six weeks, so I can vouch for the fact that there's no scam here as long as you follow all the rules and know what you're signing up for.

Re: $40 Q-Card Promo is a joke

Suzeecat — Wed, 07 Aug 2019 17:48:34 GMT

@Anonymous032819 wrote:
As for the $40 promo, it is supposed to be applied on your SECOND qualifying purchase, not your first.

And yes, it can take weeks for it to show up on your account. Usually it has to go through one billing cycle for it to show up.

The irritating part of this policy is that it is never explained up front. I went back to read the email I received from QVC when I was approved, and nowhere did it explain how the $40 credit works. Nowhere. It seems that the only way to receive it is by accidentally making the proper purchase(s) within their arbitrary time frame.

It feels like bait and switch.

My apologies to the OP, this is a different issue and I didn't mean to hijack your thread.

Re: $40 Q-Card Promo is a joke

Johnnyeager — Wed, 07 Aug 2019 17:51:49 GMT

After reading that fine print, it definitely does not seem to work as easily as the hosts might lead you to believe.

Also, it says that it is not available for EXISTING Q card holders, but if your previous account was closed, it's not existing. If it's not valid for anyone who previously had a card, that's not clear at all.

Re: $40 Q-Card Promo is a joke

Kachina624 — Wed, 07 Aug 2019 17:55:11 GMT

@MercyMe7. Hmmm, if the offer was for first-time customers, sounds logical to me. You obviously didn't qualify

Re: $40 Q-Card Promo is a joke

Suzeecat — Wed, 07 Aug 2019 18:00:11 GMT

@loriqvc wrote:
I hate to be the downer in this thread, but the fine print on the main Q Card page spells out virtually all the details people are saying are secretive or scams. The only one that isn't as clear is the fact that previous Q Card owners are not eligible for promos on new card applications if their prior accounts have been closed, but I feel like the credit is always mentioned as being an offer for *new* Q Card customers.

I applied for a Q Card last year, made the purchase required, and received my credit within six weeks, so I can vouch for the fact that there's no scam here as long as you follow all the rules and know what you're signing up for.

I am not arguing the validity of what you are saying, but you must have a better handle on navigating the website than me. I looked everywhere for the details and all I found was information relating to getting an extra easy-pay. Perhaps it was there on the day that I applied, which, according to customer service was the last day of the promotion. I'm going to go back to that page and look for more of this "fine print" you refer to. My personal experience was that I found it very difficult to find the information I needed to take advantage of the promised promotion. I'm glad that your experience was better.

Re: $40 Q-Card Promo is a joke

loriqvc — Wed, 07 Aug 2019 18:06:48 GMT

@Suzeecat - Just type Q Card into the search field above and you'll go right to the page that outlines the benefits and fine print associated with signing up for a card and taking advantage of the current promotion. The dates for individual promotions will vary, but they're always listed there. (The rest of the fine print is provided with the physical card, but it won't mention anything about promotions because it's from Synchrony Bank, not QVC, and is specific to the terms and conditions of being a cardholder.)

Re: $40 Q-Card Promo is a joke

nyc1 — Wed, 07 Aug 2019 18:07:29 GMT

I stopped using my Q card recently. I've been a customer since DAY 1. I came to my senses and realized that I get NOTHING at all for my loyalty and use of the card. NOTHING. Oh wait.... my actual purchases are listed.... WHOO HOOO! I now use PayPal and am glad I made that decision.

Bye Bye Q card!

Re: $40 Q-Card Promo is a joke

AuntG — Wed, 07 Aug 2019 19:22:13 GMT

Listening to the hosts made me think you got the credit on your purchase that very day.

Re: $40 Q-Card Promo is a joke

Daysdee — Wed, 07 Aug 2019 19:30:40 GMT

I had a Q card years ago and haven't used it in probably 10 years. I don't feel I would qualify as a "new Q card user" if I applied for one (to get the $$ promo). I don't care for easy pay or for using a Q card. I have better benefits with my current credit card.

Re: $40 Q-Card Promo is a joke

sunshine45 — Wed, 07 Aug 2019 20:59:26 GMT

here is the current deal.....it is pretty much the same during all deals, except for the dates. it is right on the qcard application page which can be accessed via the qvc homepage.

†Subject to credit approval. Offer valid from 12:00am ET on August 1, 2019 to 11:59pm ET on August 7, 2019. To qualify, you must (i) open a QCard account during the specified offer period and (ii) make a purchase by August 31, 2019. QVC will post the QVC account credit to the QVC accounts of qualifying QCard holders within 6-8 weeks after the conclusion of the offer period but may delay issuance in its discretion in order to investigate any suspected fraud or violation of the terms of this offer. If QVC determines that any purchase violated the terms of this offer, then QVC will be entitled to void the QVC account credit issued in connection with such purchase without notice. Offer is limited to one QVC account credit per QCard account. Auto-Delivery customers are only eligible for one QVC account credit. No additional QVC account credits will be sent in connection with any subsequent Auto-Delivery shipments. Offer not valid for items ordered on Waitlist or for the purchase of QVC gift cards. Auto-Delivery items and Advance Order items that are not ordered during the offer period, but subsequently ship during the offer period, are not eligible for this offer. Offer is not valid for existing QCard holders. Qualifying purchases that are canceled or returned prior to issuance of the QVC account credit will void this offer. The QVC account credit issued in connection with this offer may be used toward QVC merchandise purchases (excluding QVC gift cards) of your choice made by November 30, 2019. Must select the QVC account credit as a Payment Method at checkout on QVC.com for it to be applied to your total transaction amount at checkout or call QVC Customer Service at 1-800-345-1515 to place your order and redeem your QVC account credit. This QVC account credit may not be redeemed for cash and may not be used as payment on your QCard account. This QVC account credit is not valid at any QVC retail location. The QVC account credit may only be used for a one-time purchase. If the credit is used at checkout to pay for a product from QVC, the credit is voided and may not be used again, including if the product is returned to QVC. This QVC account credit will expire on November 30, 2019. Offer is not transferable and cannot be combined with any other account opening offer. QVC reserves the right to suspend or change the offer at any time without notice. This offer is sponsored by QVC, Inc. and not Synchrony Bank.

Re: $40 Q-Card Promo is a joke

katiescarlett — Thu, 08 Aug 2019 02:09:34 GMT

Well, unless you pay off your Q card in full each month, the interest rate on Q cards is practically usury, at a rate of almost 30%. I let mine go years ago.

Re: $40 Q-Card Promo is a joke

BrandiDavis — Thu, 08 Aug 2019 12:26:15 GMT

Hi there, thank you for that information. I just applied and got approved for a Q card. I want to make sure I get my $40 account credit. Do I just need to make a purchase in order for it to work? Do you know does it have to be a certain amount or just A purchase? Thanks for your help in advance!

Re: $40 Q-Card Promo is a joke

Patriot3 — Thu, 08 Aug 2019 12:38:14 GMT

Some of the reasons I didn't fall for the promo. I knew there had to be a catch somewhere, even tho I've never had a Q card. Just don't trust these "to good to be true" promos. The $40 credit sounds good, but there are too many loopholes.

Re: $40 Q-Card Promo is a joke

MercyMe7 — Thu, 08 Aug 2019 13:15:19 GMT

@BrandiDavis wrote:
Hi there, thank you for that information. I just applied and got approved for a Q card. I want to make sure I get my $40 account credit. Do I just need to make a purchase in order for it to work? Do you know does it have to be a certain amount or just A purchase? Thanks for your help in advance!

@BrandiDavis

Brandi, When I applied, I had just a few days to place my first order that would "qualifying me for the $40 credit ... also at that time, the purchase must be over $25). You will have to read YOUR terms when you opened your account.

The $40 will not appear on your Q statement but on your QVC account in about 2 months. QVC wants to ensure you do not return the item just to receive this promo. I hope you had better luck than me!