topic Re: QVC Shipping in Q Talk

QVC Shipping

FluoriteFairy — Mon, 08 Jul 2019 15:43:46 GMT

You used to be able to cancel an order before it shipped...several days after ordering. Now you can't cancel less than 24 hrs after ordering. The message says that your order is being prepared for shipment. Then how come it doesn't actually ship for another 5-6 days?? Another pain is the cheap mailers that the Q uses. Every other shopping channel send in reinforced bags, but the Q continues to use those brown bags that rip open so easily. I will give them credit that they are always willing to reimburse for items are lost in the mail, but still.....

Re: QVC Shipping

MandyG06 — Mon, 08 Jul 2019 15:47:48 GMT

I was able to cancel an order yesterday. Also, I've never received a 'brown bag' from the Q. Is that something new?

Re: QVC Shipping

Chatyone 2 — Mon, 08 Jul 2019 15:50:49 GMT

I am still getting my items being shipped days and days after placing my order .. then it will say UPS and then they switch it to Usps and it gets hung up there.. and as far as the bags.. I still get those old grayish white bags.. never a brown bag

Re: QVC Shipping

kaydee50 — Mon, 08 Jul 2019 16:04:39 GMT

I placed an order earlier this morning and then about an hour or so later changed my mind. Had no problem cancelling and received an email confirming it.

Re: QVC Shipping

chrystaltree — Mon, 08 Jul 2019 16:05:23 GMT

Sometimes you cannot cancel 20 minutes after your order. Brown bags???? I don't think I ever received something in a brown bag, in all my 30 years with QVC. I do receive things in brown boxes, I got one today. It's very small purchase but it is nicely and safely packaged in a brown box. I get the plastic bags and big/medium/small brown boxes but no brown bags.

Re: QVC Shipping

sunshine45 — Mon, 08 Jul 2019 16:18:23 GMT

i get items in padded brown bags, especially jewelry items.

Re: QVC Shipping

so so — Mon, 08 Jul 2019 16:23:27 GMT

shipping lately sure has changed. I'm not sure if they are getting tangled up at UPS or my mailman is slipping and leaving stuff behind at the post office. i check the tracking but they are taking much longer than usual to get here..... scratching my head.

Re: QVC Shipping

Kindaglitzy — Mon, 08 Jul 2019 18:02:48 GMT

UPS Mail Innovations is a bottleneck to say the least, here is an example:

Item purchased June 21.
6/25 Ship information received by UPS mail innovations.
6/28 Shipment information tendered to UPS mail innovations.
7/01 Transferred to Post Office Sterling, VA.
7/05 Delivered.

Between 7/01 and 7/05 it took USPS three days (not counting Holiday) to move a package 25 miles to my local post office for delivery. This is unacceptable and the Q should be using these type statistics when they negotiate with their carriers. Anyone monitoring the UPS mail innovations may easily conclude that there is a problem with this shipping method and IMO most of the issues reside with USPS. I can’t and won’t blame my regular USPS carrier because he delivers what he is given on any given day. On his days off totally different story.

Re: QVC Shipping

Susan Louise — Mon, 08 Jul 2019 18:04:37 GMT

@MandyG06 wrote:
I was able to cancel an order yesterday. Also, I've never received a 'brown bag' from the Q. Is that something new?

@MandyG06 Usually jewelry are shipped in those bags.

Re: QVC Shipping

GinaV24 — Mon, 08 Jul 2019 18:31:55 GMT

I agree that things take much longer to ship and to be received than they ever have. I have a bracelet that I ordered on silver day - it has shipped but the EDD is July 15. More than 7 days from the date of shipping.

Re: QVC Shipping

bananacreampie — Mon, 08 Jul 2019 19:31:43 GMT

Ordered a flat iron on 6/30... my hair is still awaiting its arrival 8 days later!!! Should have checked Amazon....

Re: QVC Shipping

50Mickey — Mon, 08 Jul 2019 23:24:37 GMT

I placed an order on 6/30. It showed in process until I emailed the social team on 7-5. It was then supposedly shipped on 7/5 to be delivered on 7/8. Well it is not here. But i also have an order with Wayfair that was scheduled for 7-5 delivery. It rained here so I got a text that they could not deliver it. It is still sitting in the Fed EX center on 7/8 with no up date for delivery. So I don't get the move away from brick and mortar stores when shipping and delivery is so unreliable.

Re: QVC Shipping

Beth-QVC — Mon, 08 Jul 2019 23:48:57 GMT

@50Mickey

Your item arrived in Roswell GA today. Should be out for delivery tomorrow or the day after.

Beth QVC

Re: QVC Shipping

Beth-QVC — Mon, 08 Jul 2019 23:52:06 GMT

@bananacreampie

I checked your delivery information for the flat iron - it is in Reading PA today so it should be out for delivery tomorrow or the day after.

Beth QVC

Re: QVC Shipping

FluoriteFairy — Tue, 09 Jul 2019 18:48:17 GMT

By brown bag, I am talking about the brown mailing packages. All of my QVC purchases come in the brown (or tan) mailing envelope. These are very easily ripped. Mine always come torn in some manner.

Re: QVC Shipping

1Snickers — Wed, 10 Jul 2019 00:58:43 GMT

@Beth-QVC Thanks to QVC for rapid shipping on the free shipping items I ordered Saturday the 6th. They arrived today (9th)! And I love them all!