topic Re: QVC is shipping FAST! in Q Talk

QVC is shipping FAST!

BirkiLady — Fri, 14 Jun 2019 20:18:19 GMT

So pleased with QVC's new shipping methods. I placed orders during Jill Bauer's last show and they are already shipping. NOT the crazy slow, scenic tour that took a couple of weeks of past shipping. These are coming via UPS.

Delighted QVC has finally decided to ship straight to the customer with either USPS or UPS! Both are fabulous BY THEMSELVES, but that joint venture to save money was a disaster for the customer.

I do find that packages shipped by USPS arrive in much better shape. UPS packages must be thrown around a lot. They arrive torn and/or in horrible condition. It would be difficult to attempt to repackage anything and return in the same box through UPS. Hope that is not a problem in the future for customers.

Re: QVC is shipping FAST!

loriqvc — Fri, 14 Jun 2019 20:22:24 GMT

@BirkiLady - I'm glad your orders shipped quickly, but don't get too excited about the lack of UPS SurePost—I just received two orders via that method this week, including one food item (!!!), so it's definitely still in use. I'm fairly sure that like most retailers, the Q will continue to leverage that shipping option to save money.

Re: QVC is shipping FAST!

BirkiLady — Fri, 14 Jun 2019 20:24:39 GMT

@loriqvc Bummer!! That's the worst, especially for their returns. Tried it a couple of times and it was the waiting game. Not good.

Re: QVC is shipping FAST!

loriqvc — Fri, 14 Jun 2019 20:29:35 GMT

@BirkiLady - UPS SurePost is used for outbound shipping, not return shipping. QVC partners with Newgistics for its returns process, engaging local agents to pick up packages from USPS locations (which are only hubs and have nothing to do with the process after initially scanning the QVC label) and then send them through the Newgistics shipping routes back to the Q. That process is slower than slow and is not likely to improve since it is by definition the lowest-priority shipping method available.

Re: QVC is shipping FAST!

KingstonsMom — Fri, 14 Jun 2019 22:05:12 GMT

Of the 4 orders I've placed in the last 2 weeks, all orders shipped within 2 days of ordering and arrived by UPS/USPS and the total time for all orders were 5 days from order to delivery, down in GA.

Now, if they could work on speeding up the return process, that would be nice!

Re: QVC is shipping FAST!

Beth-QVC — Fri, 14 Jun 2019 22:06:10 GMT

@KingstonsMom

That is the next order of business...thanks to all of you for your patience!

Beth QVC

Re: QVC is shipping FAST!

KingstonsMom — Fri, 14 Jun 2019 22:11:50 GMT

@Beth-QVC

Thank you to all of the Mods who have had to be so patient with all the complaints (beyond your crontrol) and stepping in to help QVC's customers get resolution to problems!

You all are the best thing QVC has done in a very long time!

Re: QVC is shipping FAST!

aroc3435 — Sat, 15 Jun 2019 08:28:56 GMT

@Beth-QVC Thank you for holding up under all this customer service pressure . . .. I was a customer service representative (among other "hats" I wore for many,many years) so I appreciate the patience you and all of your colleagues on the Social Team and the phone Customer Service people all have demonstrated.

It can be a very satisfying and rewarding job, but, when those backlash waves start rolling in it is so wonderful to be able to go--big time--to the "keep calm and carry on" mode since your group has essentially nothing to do with the redesign, merge, etc., yet must deal with the foreseen--and mostly unforeseen--consequences in the most graceful manner possible. In my job I said inside my head many times--exhibit grace under fire, while chasing a moveable feast. (With sincere apologies to Ernest Hemingway who originally penned these two phrases.)

I, sincerely, tip my cap to all of you "back office" people who assure that the business ship remains afloat and keep so many customers (such as me) loyal in the face of so many changes, some of which a lot of us have not been pleased with.

Best wishes and I pray that Management recognizes your dedicated efforts in a very meaningful, significant , real way when the seas cease roiling!

Re: QVC is shipping FAST!

BirkiLady — Sat, 15 Jun 2019 07:04:32 GMT

@loriqvc Ohhh . . . this is the first time I've heard of Newgistics. News to me. But those returns are (like you said) "slower that slow" and I won't use those QVC labels any longer. If I mail through USPS, my returns are received by QVC within three days from Lincoln, Nebraska vs. two weeks + another 10 days or so sitting in QVC waiting to be processed. Who needs that nonsense? I have no desire to play banker to QVC!! That is what they are having the customer do IMO. Not good money management for my money.

Re: QVC is shipping FAST!

Imaoldhippie — Sat, 15 Jun 2019 11:36:12 GMT

So glad they are shipping faster so all the complaining will stop. But I am sure there will be something else to find fault with.

Re: QVC is shipping FAST!

Kindaglitzy — Sat, 15 Jun 2019 18:01:59 GMT

I agree about not getting too excited. I thought it was greatly improved a couple weeks ago then a noticeable slowdown occurred again for me. Ordered three Honora bracelets that coordinated with QVC Big Deal, order was placed on a June 10 and still “in process”, yet another order placed June 11 shipped a couple days ago.

Re: QVC is shipping FAST!

depglass — Sat, 15 Jun 2019 20:08:23 GMT

I just checked my Tolani top TSV. Its a UPS-USPS combo. I'd sure like to know what percentage they save on shipping using these combinations. With Evine I have to specify expensive express shipping to get certain things shipped to my post office box. Phooey on them.

Re: QVC is shipping FAST!

SunValley — Tue, 18 Jun 2019 01:38:04 GMT

I wish fast shipping was true for everything I ordered. Got another QVC email today apologizing for delayed shipping.

Re: QVC is shipping FAST!

10000thnickname — Wed, 19 Jun 2019 14:18:19 GMT

I ordered 7 days ago...shipped in 7 days and now Sure Post has it somewhere.
First a week is too long to wait for an item to be shipped. And second UPS handing off the USPS is inferior delivery method.

I hadn't ordered in a little while and forgot the reason I quit buying was due to undependable shipping....slow and "Sure Post".
My US mail people don't ringthe doorbell if they deliver to the porch and sometimes shove packages so hard into the mailbox which opens on either end that the package shoots right through and out onto the ground on the other side. Complaints do no good...even our US Representative complained for us. Nothing affects the USPS.

Sadly I'm going to have to end ordering at QVC. Too bad because I like some of their products.

Re: QVC is shipping FAST!

Kindaglitzy — Wed, 19 Jun 2019 16:02:17 GMT

Someone on these forums mentioned about losing interest in the product ordered because it takes so long to receive. Number of days it takes to process plus number of days it takes to ship especially with USPS. Have to say many days I feel the same way, having to check order status and then shipping status for days and days gets old.

Re: QVC is shipping FAST!

BirkiLady — Thu, 20 Jun 2019 04:38:52 GMT

Received a total of three packages from QVC today. Two were shipped via UPS and one via USPS. The USPS arrived a day AHEAD of the EDD. QVC has never been late with a package IIRC, but this quick processing and shipping is encouraging me to order more than I have in many, many years!

My checkbook may not think it is such a good thing at the end of each month!

Re: QVC is shipping FAST!

turquoise blue — Thu, 20 Jun 2019 12:33:09 GMT

Right now I’m waiting forever on some packages traveling like snails through mail innoventions (ups/usps). If amazon prime can get my stuff to me in 2 days , why can’t qvc?

Re: QVC is shipping FAST!

SunValley — Sat, 22 Jun 2019 19:06:52 GMT

Ordered a pair of D&C crops on June 9 and received them today, 13 days later. I hope that is the last slow delivery.

Re: QVC is shipping FAST!

Fona — Sat, 22 Jun 2019 19:25:24 GMT

I ordered a pair of pants on Tuesday and I was shocked to find them in my USPS mail box on Friday. I am in CA, and they came from Ontario, CA, but I was still shocked because I know that Ontario has been the subject of some slow-shipping complaints lately.

Thank you, QVC.

Re: QVC is shipping FAST!

SandySparkles — Sun, 23 Jun 2019 01:53:35 GMT

Yaaaaaay! I ordered a duster by Attitudes by Renee on 6/16 and it came today! There have been times when I did not order an item because of the shipping time needed. This is definitely a welcome change that I hope will continue.