topic Re: SUPER SLOW REFUND PROCESSING in Q Talk

SUPER SLOW REFUND PROCESSING

xvi045 — Tue, 11 Jun 2019 18:18:50 GMT

Why does it take more than 1 week to process a refund from the date item was delivered back to QVC????? The refund should be automatically generated when package received at QVC. Hopefully this will not result in late fees being added to my account!!!

Re: SUPER SLOW REFUND PROCESSING

ahoymate — Tue, 11 Jun 2019 18:27:05 GMT

Did you use the QVC prepaid label or the USPS you pay yourself?

I used the USPS label I paid myself & was told it would arrive @ QVC last FRiday. The updates from USPS are terrible. All they say is "arriving late" and with yesterdays date? I keep asking USPS for updates & NOTHING! HATE USPS, but it cost $4 vs. QVC's prepaid label of $6.95. Frustrating.

Re: SUPER SLOW REFUND PROCESSING

Lucylu12 — Tue, 11 Jun 2019 19:06:38 GMT

@xvi045 wrote:
Why does it take more than 1 week to process a refund from the date item was delivered back to QVC????? The refund should be automatically generated when package received at QVC. Hopefully this will not result in late fees being added to my account!!!

Contact the QVC Social Team. They respond within minutes to resolve your issue. Make sure you have the order number and all the details. Contact them through email. They are absolutely a fabulous team.

Re: SUPER SLOW REFUND PROCESSING

deeva — Tue, 11 Jun 2019 19:10:01 GMT

I returned a package paying the postage myself last Wednesday. It was delivered that Friday and QVC processed my refund that day.

It seems to be hit or miss when refunds are posted.

Re: SUPER SLOW REFUND PROCESSING

Daysdee — Tue, 11 Jun 2019 19:44:50 GMT

I returned three Belle Beauty items and was credited for two. I sent an e-mail to Customer Service re: the item for which I did not receive credit. No response. I phoned yesterday and was told my account would be credited. No e-mail received yet and my account still has not been credited.

Re: SUPER SLOW REFUND PROCESSING

KentuckyWoman — Tue, 11 Jun 2019 22:33:57 GMT

I contacted CS about the same issue. They told me it takes at least 14 days to process returns before it appears on your CC.

Re: SUPER SLOW REFUND PROCESSING

SeaMaiden — Wed, 12 Jun 2019 00:18:10 GMT

Yes. Amazon among other retailers pretty much give refunds immediately. QVC is “floating” the refunds to keep the money longer. They could refund faster IF THEY WANTED TO.

Re: SUPER SLOW REFUND PROCESSING

little missy — Wed, 12 Jun 2019 15:54:40 GMT

I AGREE. THIS IS RIDICULOUS. IT TAKES 12 DAYS THEY ARE SAYING TO RECEIVE RETURNED MERCHANDISE. MAKES ONE NOT WANTING TO ORDER FROM THEM ANYMORE!!!!!

Re: SUPER SLOW REFUND PROCESSING

InStitches49 — Wed, 12 Jun 2019 23:49:59 GMT

I'm noticing the same thing about refunds on merchandise and it doesn't matter if it's the Q Card or another credit card. One item was received on June 1 and today (June 11) there is still no refund credit. I am now only ordering what I'm positive I'll keep as this is getting worse all the time.

Re: SUPER SLOW REFUND PROCESSING

CalminHeart — Thu, 13 Jun 2019 09:52:49 GMT

@ahoymate wrote:
Did you use the QVC prepaid label or the USPS you pay yourself?

I used the USPS label I paid myself & was told it would arrive @ QVC last FRiday. The updates from USPS are terrible. All they say is "arriving late" and with yesterdays date? I keep asking USPS for updates & NOTHING! HATE USPS, but it cost $4 vs. QVC's prepaid label of $6.95. Frustrating.

If you paid $4, you sent it by package/parcel post mail or 1st class mail. USPS doesn't track these any better than Q's label, which is minimal at best. Fyi, parcel post/package mail is the lowest priority mail that USPS has and is what Q's label provides too.

Re: SUPER SLOW REFUND PROCESSING

DAD — Thu, 13 Jun 2019 10:14:31 GMT

14 days to process a return is unacceptable. I've been waiting a week since they had it. It was an exchange of a Joan Rivers sweater for a medium to a large. I got one marked large and it had to be a 3x. I already have one in large so I know it was mislabeled. So unless I her the problem is fixed I'm done ordering!

Re: SUPER SLOW REFUND PROCESSING

1Professor — Thu, 13 Jun 2019 10:43:38 GMT

@DAD @xvi045 @CalminHeart @InStitches49 @little missy + all:

I always use the the return label included.

Here's why:

Slow speed, but it INCLUDES INSURANCE. If the package is lost, the Q will give you the refund once it shows that you DID take it to the post office and they scanned it.

Twice a return did not ever show up at the Q but their records (and mine) showed the post office scanned the label. The Q did give me the return.

In addition, once it was more than 2 weeks AFTER DELIVERY and no refund. I called CS and they immediately gave me the refund.

So, I bite the bullet now on slow returns. Sigh. I buy A LOT FROM THE Q. But I know that once scanned, I'm gonna be covered!

Re: SUPER SLOW REFUND PROCESSING

DAD — Sun, 16 Jun 2019 00:21:38 GMT

I used their return label & tracked it as far as I could, but I checked and it said it was delivered to QVC. I do trackmy returns or exchanges.

Re: SUPER SLOW REFUND PROCESSING

alarmclock — Mon, 17 Jun 2019 16:53:15 GMT

Looks like QVC is hanging on to its cash.

The post office says the package was received, my account says "returned" but no credit on my credit card.

It looks like a cash crunch to me.

Re: SUPER SLOW REFUND PROCESSING

1Professor — Tue, 18 Jun 2019 22:57:01 GMT

@xvi045 @alarmclock @DAD @CalminHeart @InStitches49 + all

If it's any comfort (but why would it be?),

three of my current returns show DELIVERED TO THE Q more than 20 days ago.

No credit, no "return" marked on item.

Re: SUPER SLOW REFUND PROCESSING

Olivechi — Thu, 20 Jun 2019 22:32:16 GMT

Re: SUPER SLOW REFUND PROCESSING

cowgirrlup — Fri, 21 Jun 2019 19:47:12 GMT

I had to return two items recently. Both items took 8 days to arrive in Ontario, California which is a 4 hour drive from me. The have now been sitting there for 16 days. I have actually had to return more items to QVC lately than ever in the many, many years that I have been shopping with them. I think I am pretty much done with even ordering now.

Re: SUPER SLOW REFUND PROCESSING

Spacrazy — Fri, 21 Jun 2019 21:25:06 GMT

Dropped my last two at post office May 6 and finally hit my bank June 19. Used their return label checked box to be notified (which they did) and I was able to track and they did notify me of the receipt of my packages but for some reason got back to my bank account this week - June 19th.

I don’t usually mind these delays but this was close to $100 and I took notice. Too bad.

Very proud of myself that I have not ordered anything for over a week now. Finally decided I need my money more than they do.