topic EMAIL FROM QVC in Q Talk

Email from QVC

depglass — Wed, 29 May 2019 01:06:34 GMT

Apologizing for late shipments. Someone must be getting ulcers over this. Lookig forward to a more streamlined system.

Re: Email from QVC

KingstonsMom — Wed, 29 May 2019 01:15:50 GMT

While an apology was 'nice', a coupon for a % off or free shipping on an item (or 2), would have said 'I'm sorry' much better, IMO.

Re: Email from QVC

CAcableGirl2 — Wed, 29 May 2019 01:23:57 GMT

@KingstonsMom I was just thinking the same thing. Especially since the email states that clothing and accessories are still lagging in shipping.

A 25% off coupon good for clothing or accessories would have been nice, and I would have placed an order for a floral sweater, but instead, no order from me because who knows how long it will take to get here. The extra lead time would have been a non-issue if I could have saved on the price.

Re: Email from QVC

TY — Wed, 29 May 2019 01:44:41 GMT

The first fiscal calender quarter for Qurate wasn't great and Qurate didn't break down the numbers of how QVC and HSN's individual components are doing but I suspect that QVC's shipping problems contributed to the decline in Qurate's bottom line and I will bet it will also be affecting the 2nd calender quarter as well. So what will Qurate's CEO blame for the decline next time? Easter and Memorial Day holidays? Bad weather?

Re: Email from QVC

fthunt — Wed, 29 May 2019 02:12:30 GMT

I've had fast delivery - don't order often but did buy D&Co. Capri and one kitchen item and both came today. Ordered Thurs or Friday. Must be I'm close to a warehouse - perhaps PA - I'm in NY.

Re: Email from QVC

SunValley — Wed, 29 May 2019 02:21:11 GMT

I’ve gotten emails about delayed shipping on two of my orders. They should be more transparent about why this is happening. They just look incompetent. If I was a new customer I would not be a repeat one. I have been with them for 28 years so I do have some loyalty, but at the rate they are going, fall weather will be here before the summer tops arrive.

Re: Email from QVC

Marp — Wed, 29 May 2019 02:33:07 GMT

@TY wrote:
The first fiscal calender quarter for Qurate wasn't great and Qurate didn't break down the numbers of how QVC and HSN's individual components are doing but I suspect that QVC's shipping problems contributed to the decline in Qurate's bottom line and I will bet it will also be affecting the 2nd calender quarter as well. So what will Qurate's CEO blame for the decline next time? Easter and Memorial Day holidays? Bad weather?

I suspect the bad weather, the floods and tornados, resulting in the loss of and damage to homes and businesses will have a significant impact not only on QVC but many other retailers too.

Re: Email from QVC

World Traveler — Wed, 29 May 2019 03:03:13 GMT

I appreciate the email I got, apologizing for the delay. It is common courtesy to let your customers know of such delays, and I appreciate QVC doing that.

Re: Email from QVC

BirkiLady — Wed, 29 May 2019 08:34:24 GMT

Wonder how QVC decided which customers received an email? I have some "In Process" items, but have not received an email. Guess I don't order enough to be worth the effort!

Re: Email from QVC

SunValley — Wed, 29 May 2019 16:09:03 GMT

One of my orders shows in process and then backorder and changes again. As another poster wrote, I do appreciate the email too, but without a more complete explanation the customer is left wondering if this is going to be temporary or an ongoing problem. If I were a new customer this would drive me away.

Re: Email from QVC

Mj12 — Wed, 29 May 2019 17:42:24 GMT

Maybe those who didn't get the email have a setting to change in their profile here? I can't imagine they wouldn't email everyone (especially with such a generic email).

EMAIL FROM QVC

Chatyone 2 — Thu, 30 May 2019 01:39:14 GMT

I ordered Doll 10...three lip crayons.s. well took forever to get it ..it came from California If I had known that I would not have ordered Plus returns are horrible.. I got an email stating that my return was on its way .. well that was last week.. still not showing my return