topic Re: Has Q ever rejected your return? in Q Talk

Has Q ever rejected your return?

granddi — Wed, 22 May 2019 19:37:03 GMT

I really want to return a clothing item that has been washed. As I suspected the linen pants did not hold up well after washing.

The Q always says 30 day unconditional guarantee. So any experiences where Q rejected your return?

Re: Has Q ever rejected your return?

I am still oxox — Wed, 22 May 2019 19:45:39 GMT

Contact CS I have never had a return refused

Re: Has Q ever rejected your return?

dex — Wed, 22 May 2019 19:53:28 GMT

@granddi @I have never had a problem...did you or are you just concerned?

Re: Has Q ever rejected your return?

January121 — Wed, 22 May 2019 19:56:05 GMT

As long as it’s within the 30 day return period I can see no reason why QVC would refuse the item for refund.

Re: Has Q ever rejected your return?

Foxxee — Wed, 22 May 2019 20:02:35 GMT

To answer your question...yes.

But, it wasn't for wearing or washing anything. I never wear or wash anything...return everything in new condition, but I can see why shoppers want to find out how their purchases hold up in the washer and dryer.

I ordered 3 bras at the same time. All received in different packages. None fit, so since they were going to the same address, I wisely put them with their return slips in one bag and returned.

QVC's return department returned the same package I sent that had been opened by someone in the returns department...a new label affixed addressed to me...QVC paying to ship it back to me. No note inside to know why it was returned.

I returned them separately and was issued a refund for all three, but charged return shipping for all three. Never purchased bras again and won't.

I heard other people returned worn and laundered clothing that was accepted for return. Mark the pants as defective. All you can do is give it a try.

Re: Has Q ever rejected your return?

dex — Wed, 22 May 2019 20:04:44 GMT

About 15 years ago I bought a beaded bracelet.The bracelet broke and beads flew everywhere during a lunch meeting.I called cs and they said ok to return but I told them I was too embarrassed at the time to run around retrieving beads from under tables and chairs.They just credited me on the spot.I thought that one would be tough to claim but thanks to Qs great cs no problem.I have never been refused a claim for refund or return.

Re: Has Q ever rejected your return?

Grouchomarx — Wed, 22 May 2019 20:08:53 GMT

@Foxxee wrote:
To answer your question...yes.

But, it wasn't for wearing or washing anything. I never wear or wash anything...return everything in new condition, but I can see why shoppers want to find out how their purchases hold up in the washer and dryer.

I ordered 3 bras at the same time. All received in different packages. None fit, so since they were going to the same address, I wisely put them with their return slips in one bag and returned.

QVC's return department returned the same package I sent that had been opened by someone in the returns department...a new label affixed addressed to me...QVC paying to ship it back to me. No note inside to know why it was returned.

I returned them separately and was issued a refund for all three, but charged return shipping for all three. Never purchased bras again and won't.

I heard other people returned worn and laundered clothing that was accepted for return. Mark the pants as defective. All you can do is give it a try.

That is a very strange story. I have combined multiple unrelated returns in the same package without any incident.

Re: Has Q ever rejected your return?

trenet — Wed, 22 May 2019 20:18:02 GMT

I did once years ago. I returned some Denim & Company pants in the wrong product bag which was evidently coded with the older order number with a letter saying it was past time to return.

(I was comparing different sizes and colours - some had been ordered earlier.)

They returned the pants which had actually been from a newer order but, in the wrong bag. I called Customer Service but, told it was too late to return and no refund for my return shipment either so, I just donated the pants. At that point I just felt lucky they didn’t charge me for returning my return to me!

Re: Has Q ever rejected your return?

GCR18 — Wed, 22 May 2019 20:20:58 GMT

Based on the details, there would be no reason for the return not being accepted

Re: Has Q ever rejected your return?

chrystaltree — Wed, 22 May 2019 20:24:07 GMT

You shouldn't have any problem if it's within the 30 day return period. 30 plus years and I have never had anyone tell me that QVC denied a returned item.

Re: Has Q ever rejected your return?

2blonde — Wed, 22 May 2019 20:27:10 GMT

@Grouchomarx I believe bras are non-returnable.

Re: Has Q ever rejected your return?

ScarletDove — Wed, 22 May 2019 20:38:29 GMT

@Foxxee wrote:
To answer your question...yes.

But, it wasn't for wearing or washing anything. I never wear or wash anything...return everything in new condition, but I can see why shoppers want to find out how their purchases hold up in the washer and dryer.

I ordered 3 bras at the same time. All received in different packages. None fit, so since they were going to the same address, I wisely put them with their return slips in one bag and returned.

QVC's return department returned the same package I sent that had been opened by someone in the returns department...a new label affixed addressed to me...QVC paying to ship it back to me. No note inside to know why it was returned.

I returned them separately and was issued a refund for all three, but charged return shipping for all three. Never purchased bras again and won't.

I heard other people returned worn and laundered clothing that was accepted for return. Mark the pants as defective. All you can do is give it a try.

@Foxxee I have done what you did numerous times without a problem. What you experienced was incompetence in the Return Dept which seems to be all too frequent lately.

Re: Has Q ever rejected your return?

LTT1 — Wed, 22 May 2019 20:43:08 GMT

@granddi

Don’t the presenters on the shows tell us that the 30-day return policy allows one to wash the garment to see how it holds up?

At least, I think I have heard them say that.

My returns have always been accepted.

Re: Has Q ever rejected your return?

granddi — Wed, 22 May 2019 21:27:50 GMT

Thanks. I was not overly concerned about returning item as described. It got me thinking what type of return (other than time limit) would be rejected by Q.

Re: Has Q ever rejected your return?

Daysdee — Wed, 22 May 2019 22:20:50 GMT

I have returned bras to QVC. (and other stores) Re: returning a washed item--that shouldn't be a problem. Many people wash their shirts, pants, etc. before wearing. 30 day guarantee to do a return. @Grouchomarx

Re: Has Q ever rejected your return?

Daysdee — Wed, 22 May 2019 22:24:53 GMT

Several years ago I received a two piece outfit and the jacket had a "mark " on it. I called and inquired (I wanted to take it on a vacation) if I washed it could I return it. The customer service person said yes to wash it and if the "mark/stain" didn't come out I could return it. Luckily the item came out great and I wore that outfit a lot for a long time.

Re: Has Q ever rejected your return?

San Antonio Gal — Wed, 22 May 2019 23:36:01 GMT

Years ago, I was sent a return back to me because I supposedly went over the 30 day period. I was surprised to receive it back.

Re: Has Q ever rejected your return?

IMW — Wed, 22 May 2019 23:47:41 GMT

QVC is truly excellent re returns. To ease your mind call cs first and explain. Write defective on return and you won’t be charged shipping.

Re: Has Q ever rejected your return?

Reilley — Thu, 23 May 2019 02:06:10 GMT

Yes, but, only once. I was returning multiple items, three velvet lounge sets. I had mixed up two orders, each set had a top and pant, I put a large top with a medium size pant.

Q returned both sets with an explanation. I repackaged and promptly returned them.

I believe if you’re late by a week or so and call customer service, there shouldn’t be a problem with them accepting items after 30 days.

Re: Has Q ever rejected your return?

DJs mom — Thu, 23 May 2019 13:24:31 GMT

@2blonde wrote:
@Grouchomarx I believe bras are non-returnable.

@2blonde bras are definitelly returnable. I have returned Breezies bras before because they did not fit.