topic Re: Everybody's Doing It in Q Talk

Everybody's Doing It

x Hedge — Wed, 22 May 2019 16:43:09 GMT

📦 Thought it was time I add my rant to the rest.

When I go to my account, I see this:

Q: So WHY are they still giving us an EDD that suggests quick processing & shipping?

A: If they adjusted the EDD to reflect current reality, many of us would have second thoughts about completing the purchase.

Right now I have something still in process that should be at the post office being sorted today for delivery tomorrow.

Yes, I can wait. But QVC should realize some degree of disappointment is being attached to virtually every sale they make due to their ongoing cockamamie processing/shipping "delays" .

Re: Everybody's Doing It

loriqvc — Wed, 22 May 2019 16:52:10 GMT

I really think it depends on what you're ordering and where it's coming from. I typically order home and kitchen items and have experienced virtually no delays in processing and shipping (though I see that note on my Order Status page as well). The clothing/shoes category is where many of the delays and problems seem to be occurring. However, in an interesting turn of events, I ordered a top on Friday, it shipped on Sunday, and I should receive it tomorrow—even with it traveling all the way across the country—well in advance of the 5/28 EDD.

Processing of returns is another story; I'm sure the QVC Social Team is getting tired of all my email inquiries about those delays. I've been patient and wait at least a full week after confirmation of return package delivery before reaching out, but I have not had a single return processed during that timeframe without having to specially request it.

Re: Everybody's Doing It

DREAMON — Wed, 22 May 2019 16:54:37 GMT

I ordered 2 items that I wanted for Memorial Weekend which I obviously will not get in time because they still have not shipped.

I tried to cancel them but it states they can't be cancelled because they are processing.

This is frustrating and costly ...now items that arrive too late have to be returned at our expense.

Re: Everybody's Doing It

Puppy Lips — Wed, 22 May 2019 17:12:28 GMT

I ordered a dress on May 2. It did not ship until May 7. I did not receive it until May 20. A full 18 days to get an order. To make matters worse, it is too small - it measures a full 2 inches less in the bust than the online measurements. I am returning it as defective and expect a full refund. Frustrating for sure.

Re: Everybody's Doing It

Mj12 — Wed, 22 May 2019 17:18:28 GMT

@x Hedgethat is a very good point.

O/T I did read somewhere that only clothing and accessories are caught up in this delay. But they should adjust the EDD for those items to reflect that.

Re: Everybody's Doing It

Caligurll — Wed, 22 May 2019 17:31:54 GMT

@Mj12 wrote:
@x Hedgethat is a very good point.

O/T I did read somewhere that only clothing and accessories are caught up in this delay. But they should adjust the EDD for those items to reflect that.

I had a Josie Maran item take 16 days to get to me, in state.

Re: Everybody's Doing It

x Hedge — Wed, 22 May 2019 18:09:28 GMT

@Mj12 wrote:
@x Hedgethat is a very good point.

O/T I did read somewhere that only clothing and accessories are caught up in this delay. But they should adjust the EDD for those items to reflect that.

Thanks @Mj12 .

The item I'm currently waiting for isn't apparel, but a Pop Sonic beauty gadget.

Re: Everybody's Doing It

blackhole99 — Wed, 22 May 2019 18:17:35 GMT

I've been having really good luck with my returns being processed quickly lately. I don't know what has changed, but I'm happy about it. Exchanges still take forever if it even comes off. I usually get my orders in 7 to 10 days and I think that's too long, it does depend on what it is though, I may get it in 4 or 5 days.

Re: Everybody's Doing It

Mj12 — Wed, 22 May 2019 18:17:43 GMT

@x Hedge @Caligurll they definitely need to adjust the EDDs. (and it would be good to include beauty items in their little blurb).

Re: Everybody's Doing It

x Hedge — Wed, 22 May 2019 18:45:21 GMT

Sorry, sometimes I'm not clear, @loriqvc.

I'm talking about shoppers forming reasonable expectations, based on the information provided by the retailer during the purchasing process.

I'm given an EDD before I submit my order. It's considered carefully, and factored into my final decision. I'll even allow for a few additional days beyond the estimated date.

But I won't make allowances for a delivery date that comes and goes, and the item still hasn't shipped.

If my EDD was 16 days away, but the item arrived in 6 days, there wouldn't be dozens of complaints on these boards.

Why continue to provide shoppers with an EDD of (for instance) 5-12 days when in reality it's likely to take twice that time?

If a retailer stings me like that, and I read it's happened to many others, I become reluctant to shop with that retailer again.

Maybe EDDs could be a range of dates until they're done revamping their business methods.

Re: Everybody's Doing It

luvmybeetle — Wed, 22 May 2019 19:00:20 GMT

I have a completely different problem with shipping. My orders (one from QVC and one from HSN) were received and sorted by my city's post office and then, instead of sending out to my house, was sent 50 miles upstate to another city's post office. This cost me another 4 days of waiting. This was the post office's fault. But what I think is strange is that it was from both QVC and HSN.

Re: Everybody's Doing It

Puppy Lips — Wed, 22 May 2019 19:02:43 GMT

@x Hedge wrote:
Sorry, sometimes I'm not clear, @loriqvc.
I'm talking about shoppers forming reasonable expectations, based on the information provided by the retailer during the purchasing process.

I'm given an EDD before I submit my order. It's considered carefully, and factored into my final decision. I'll even allow for a few additional days beyond the estimated date.

But I won't make allowances for a delivery date that comes and goes, and the item still hasn't shipped.

If my EDD was 16 days away, but the item arrived in 6 days, there wouldn't be dozens of complaints on these boards.
Why continue to provide shoppers with an EDD of (for instance) 5-12 days when in reality it's likely to take twice that time?

If a retailer stings me like that, and I read it's happened to many others, I become reluctant to shop with that retailer again.

Maybe EDDs could be a range of dates until they're done revamping their business methods.

I would think QVC would have the computer techies to be able to make that adjustment. Or maybe they keep thinking their shipping problems are behind them, when in fact they are not.

Re: Everybody's Doing It

Spurt — Wed, 22 May 2019 19:31:02 GMT

It took 30 days for me to get a pair of Clark sandals.....Back in the "olden" days we would get catalogs in the mail, complete an order form, and mail it back, the company would receive the order and send it to us...it took less time for us to receive the merchandise this way than today from QVC!!!! And think of all the technology we have today..

Re: Everybody's Doing It

Drythe — Thu, 23 May 2019 02:09:41 GMT

I ordered a jewelry item which according to the tracking number was “out for delivery” earlier today in NC.

Since then According to the same tracking number it has moved three times. Unfortunately it is now in Georgia.

🤷‍♀️?

Re: Everybody's Doing It

IamMrsG — Thu, 23 May 2019 11:44:15 GMT

@luvmybeetle wrote:
I have a completely different problem with shipping. My orders (one from QVC and one from HSN) were received and sorted by my city's post office and then, instead of sending out to my house, was sent 50 miles upstate to another city's post office. This cost me another 4 days of waiting. This was the post office's fault. But what I think is strange is that it was from both QVC and HSN.

@luvmybeetle By chance, did your wayward orders have "free shipping"? I ask because I'm having the same experience with a Kim Gravel order placed on May 11. Here is the tracking history on it to date:

May 21 CLEVELAND OH DISTRIBUTION CENTER
The item is currently in transit to the destination.

May 21 Arrived at Post Office OBERLIN, OH

May 16 CLEVELAND, OH

May 16 GROVE CITY, OH

May 14 MORROW, GA

May 14 FLORENCE, SC Shipping Partner: UPS MAIL INNOVATIONS

Re: Everybody's Doing It

luvmybeetle — Thu, 23 May 2019 21:58:28 GMT

@IamMrsG No my orders had S&H. I just think people are not using their brains anymore. Everywhere I go people are making so many mistakes.