topic Re: My First Exchange - Success! in Q Talk

My First Exchange - Success!

Montana — Wed, 22 May 2019 03:53:06 GMT

I returned an item for exchange on 5/7/19. I did write

EXCHANGE on the return slip with a magic marker too.

On 5/17/19, I received an email saying I would receive the exchange in 7-10 days. However, I received the correct

replacement today (5/21/19), days earlier than the estimate.

I am very pleased with how smoothly the exchange went and I feel the time it took to complete the whole process was reasonable.

Re: My First Exchange - Success!

Kachina624 — Wed, 22 May 2019 01:32:09 GMT

It's a miracle!

Re: My First Exchange - Success!

LeeA7 — Wed, 22 May 2019 01:41:21 GMT

Two miracles. One she has been on this site since 2010 so she must have been ordering at least 9 years. Miracle # 1 this is her first exchange and then miracle # 2 that it went smoothly. Mine having been driving me crazy and if anything getting worse. The Q needs to do something about this and soon.

Re: My First Exchange - Success!

Equuleus — Wed, 22 May 2019 01:59:54 GMT

I have always had a positive experience with my exchanges.

Re: My First Exchange - Success!

KingstonsMom — Wed, 22 May 2019 02:02:21 GMT

@LeeA7 wrote:
Two miracles. One she has been on this site since 2010 so she must have been ordering at least 9 years. Miracle # 1 this is her first exchange and then miracle # 2 that it went smoothly. Mine having been driving me crazy and if anything getting worse. The Q needs to do something about this and soon.

@LeeA7

Are you saying she's lying about this being her first exchange in the 9 years she's been on the forums?

That's all that date means, how long she's been a forum member.

I've shopped here for 25 years and have never done an 'exchange'.

Re: My First Exchange - Success!

World Traveler — Wed, 22 May 2019 02:32:39 GMT

I have done several exchanges and they all went smoothly, receiving the items faster than the original purchase. Thank you, QVC!

Re: My First Exchange - Success!

Foxxee — Wed, 22 May 2019 04:35:48 GMT

I had a few clearly marked exchanges where the items were in stock, but treated as returns and refunded.

It's been fun shopping at QVC for me. Never a dull moment.

Re: My First Exchange - Success!

shoekitty — Wed, 22 May 2019 03:22:26 GMT

Most of my exchanges went great! In fact, my exchange came faster than the original product. I have done this many times over the hears, especially with shoes!!! Acouple times they refunded me, as the item was out of stock if I remember.

Re: My First Exchange - Success!

Kachina624 — Wed, 22 May 2019 06:15:52 GMT

If I really, really want something, I won't risk waiting on an exchange. I just re-order it and return the dud.

Re: My First Exchange - Success!

KingstonsMom — Wed, 22 May 2019 09:41:45 GMT

@Kachina624

That's what I do too.

Re: My First Exchange - Success!

DJs mom — Wed, 22 May 2019 17:00:14 GMT

I don't return or exchange much, but the exchanges I did do went well, except for my last one which was 2 weeks ago. I ordered a C. Wonder pouch and the zipper was defective. I called CS to make sure they had more in stock and informed them I was returning for a new one. I completed the form and noted defective - exchange for same item. I received an email yesterday saying they received my refund, sorry I wasn't happy and they are returning my money. After all of this time I do not even want to call CS and tell them it was supposed to be an exchange.