topic Re: Wish QVC would use UPS for Returns in Q Talk

Wish QVC would use UPS for Returns

LeeA7 — Wed, 15 May 2019 13:36:48 GMT

I returned 2 items and today I checked the tracking numbers. I dropped these off at my local post office on the 5/10 and it is now 5/15 and they are still only a few miles up the road in TX. If this was UPS the would be at there destination by now. It is annoying when you want a replacement of different size color etc. as you are wondering if they will be sold out before you item ever gets back to them. USPS is as slow as molasses and always has been,

Re: Wish QVC would use UPS for Returns

RespectLife — Wed, 15 May 2019 13:43:21 GMT

@LeeA7

I agree, USPS is slow!

However, QVC is not using USPS for your return/exchange if you are using their preprinted label.

They are using a Third Party shipper. Pkgs. sit and sit at the PO until they are picked up by this other shipper. They then crawl back to QVC and can sit there a week or more til processed.

If I really wanted an exchange and was concerned it would sell out...I would call C/S and ask them to place the order immediately waiving the shipping charge!

Re: Wish QVC would use UPS for Returns

I am still oxox — Wed, 15 May 2019 13:48:58 GMT

I use UPS on my own, it costs me about 1.00 more to ship a package of returns

Re: Wish QVC would use UPS for Returns

Pecky — Wed, 15 May 2019 13:51:59 GMT

@RespectLife wrote:
@LeeA7

I agree, USPS is slow!

However, QVC is not using USPS for your return/exchange if you are using their preprinted label.

They are using a Third Party shipper. Pkgs. sit and sit at the PO until they are picked up by this other shipper. They then crawl back to QVC and can sit there a week or more til processed.

If I really wanted an exchange and was concerned it would sell out...I would call C/S and ask them to place the order immediately waiving the shipping charge!

@RespectLife I tried that and was told I would be charged for the shipping. They have the worst exhanges ever. I have said it before and will say it again HSN has the best. You go to your order hit exchange, they send it out immediately and you have a few weeks to send yours back or you will be charged for both. I love it!!

Re: Wish QVC would use UPS for Returns

2blonde — Wed, 15 May 2019 14:56:26 GMT

@Pecky You're right about HSN. They send items quickly, and when I've had to call the CS about a wrong or damaged item beging received, they immediately send the replacement, giving me ample time to send the other one back to them.

Re: Wish QVC would use UPS for Returns

RespectLife — Wed, 15 May 2019 15:31:25 GMT

@Pecky wrote:
@RespectLife wrote:
@LeeA7

I agree, USPS is slow!

However, QVC is not using USPS for your return/exchange if you are using their preprinted label.

They are using a Third Party shipper. Pkgs. sit and sit at the PO until they are picked up by this other shipper. They then crawl back to QVC and can sit there a week or more til processed.

If I really wanted an exchange and was concerned it would sell out...I would call C/S and ask them to place the order immediately waiving the shipping charge!
@RespectLife I tried that and was told I would be charged for the shipping. They have the worst exhanges ever. I have said it before and will say it again HSN has the best. You go to your order hit exchange, they send it out immediately and you have a few weeks to send yours back or you will be charged for both. I love it!!

@Pecky

Truly inconsistent policies. I have done this several times. Explained to C/S my item will be sold out by time I wait that LONG time and no problem....they did it each time w/o batting an eye!

I was charged for the second order just to clarify. However, they did not charge me shipping. So it was the same cost. I don't care if I am charged again. When the original finally got back, I received a full credit.

Re: Wish QVC would use UPS for Returns

Kindaglitzy — Wed, 15 May 2019 22:36:51 GMT

I started shipping my returns by UPS, even though it costs a little more they receive it the next day and acknowledge within a few days of receipt. I’ve had them sit in PO for what seems like forever before they are picked and have also had issues with a few being lost. Just wonder, for exchanges can we use a carrier of our choice to get the item back to Q even though more expensive? I only tried an exchange once and it was a disaster experience.

Re: Wish QVC would use UPS for Returns

pinkmochi — Wed, 15 May 2019 23:50:37 GMT

@Pecky wrote:
@RespectLife wrote:
@LeeA7

I agree, USPS is slow!

However, QVC is not using USPS for your return/exchange if you are using their preprinted label.

They are using a Third Party shipper. Pkgs. sit and sit at the PO until they are picked up by this other shipper. They then crawl back to QVC and can sit there a week or more til processed.

If I really wanted an exchange and was concerned it would sell out...I would call C/S and ask them to place the order immediately waiving the shipping charge!
@RespectLife I tried that and was told I would be charged for the shipping. They have the worst exhanges ever. I have said it before and will say it again HSN has the best. You go to your order hit exchange, they send it out immediately and you have a few weeks to send yours back or you will be charged for both. I love it!!

I just brought something to the post office for HSN that I want to exchange. Then I went online, and they're already shipping out the replacement item. I also brought the Clarks TSV to exchange (they run small and not true to size). Now I'll have to wait a couple weeks at least for my exchange to be processed and received. They could easily run out of your size in the time it takes for them to ship out an exchange.

Re: Wish QVC would use UPS for Returns

Debi321 — Thu, 16 May 2019 11:55:18 GMT

Thanks for the tip, from now on I will be doing the same. I miss the shipping they had before the new shipping method. I rather pay a few more dollars than to deal with the ****** I've been going through now.

Do you print your own labels or have UPS do it?

Thanks,

Deb G.

Re: Wish QVC would use UPS for Returns

Teamdean67 — Thu, 16 May 2019 12:12:05 GMT

Same here...I can't believe how long returns and exchanges are taking these days!

Re: Wish QVC would use UPS for Returns

LeeA7 — Thu, 16 May 2019 13:42:07 GMT

Glad you mentioned Clarks being small, not running true to size. I have had the same experience with them. Thought it was just me.

Re: Wish QVC would use UPS for Returns

Kindaglitzy — Thu, 16 May 2019 19:31:43 GMT

Sorry to read the Clark’s TSV are not running true to size. Mine have not shipped yet and too late to cancel otherwise I would. This is why i’ve become skeptical about buying shoes and a lot of clothing items, no sizing consisting.

Re: Wish QVC would use UPS for Returns

loriqvc — Thu, 16 May 2019 20:08:36 GMT

@Kindaglitzy wrote:
I started shipping my returns by UPS, even though it costs a little more they receive it the next day and acknowledge within a few days of receipt. I’ve had them sit in PO for what seems like forever before they are picked and have also had issues with a few being lost. Just wonder, for exchanges can we use a carrier of our choice to get the item back to Q even though more expensive? I only tried an exchange once and it was a disaster experience.

@Kindaglitzy - Yes, you can pay to return an item to QVC for an exchange; you just mark "Exchange" and fill in the new details on the packing insert. Make sure you do so in large print and possibly in red or highlighted—it seems that the processing team tends to miss such information and issue refunds rather than exchanges when they get busy. And even though it's an extra step, you could also call customer service or send an email to QVCSocialTeam@qvc.com once you've shipped your item to let them know you want it to be exchanged, and they will put a note on your account.

ETA: I've actually had pretty good luck with exchanges, though I think it depends on the item; I'm sure clothing exchanges can get tricky based on inventory...

Re: Wish QVC would use UPS for Returns

boxonwheels — Fri, 17 May 2019 02:34:40 GMT

I am a retired postal employee with 31 years service, I can tell you that if you send something UPS, it will most likely be delivered by USPS anyway, especially if it is a smaller package. It is cheaper for them to pay USPS to deliver the small stuff than to deliver it themselves. Might as well save your money.