topic Re: Hilarious statement in Q Talk

Hilarious statement

Grouchomarx — Wed, 01 May 2019 19:38:41 GMT

Last night Amy adores accessories was on in the background. She was desperately urging people to buy whatever item was on at the moment and she said this: just order it, we'll ship it to you immediately and you'll be wearing it in a few days. I thought there would be a few of you out there that would beg to differ!!!!!

Re: Hilarious statement

chrystaltree — Wed, 01 May 2019 19:46:53 GMT

It still happens with some things. That's what makes it so frustrating for many of us. Some things arrive in a matter of days, other things take linger than a week.

Re: Hilarious statement

Kachina624 — Wed, 01 May 2019 19:50:19 GMT

It's entirely possible the hosts don't even know about the shipping fiasco, not that they'd mention it if they did.

Re: Hilarious statement

Grouchomarx — Wed, 01 May 2019 19:52:25 GMT

I've been pretty lucky with my orders and haven't had the nightmarish problems some have. However, nothing has ever shipped out "immediately". That's not how QVC operates.

Re: Hilarious statement

gizmogal — Wed, 01 May 2019 19:58:33 GMT

Yeah, what would happen immediately is that your order would show as Processing and immediately not able to be canceled. At all.

Then it would be shipped about 7 long days later via UPS Surepost, so it would get to your town, your post office (but not your own door), via UPS in about 5 days, and stay stuck in the post office for an extra 2 or 3 days before finally getting delivered to you to enjoy.

If it didn’t suit you or you had finally just lost interest in owning it, you’d ship it back with the QVC label and it would remain in the post office for 11 days until it moved back to QVCand was posted as received in a matter of 8-10 more days. The refund would be acknowledged by email to you 5 days after that and be posted to your MasterCard or Visa as a credit (less shipping costs) as close to the next billing cycle as timing might allow. Pretty arbitrary.

Pardon my cynical projection of current QVC time values. I think many recent experiences actually parallel these estimates.

Re: Hilarious statement

Grouchomarx — Wed, 01 May 2019 20:08:50 GMT

@gizmogal wrote:
Yeah, what would happen immediately is that your order would show as Processing and immediately not able to be canceled. At all.

Then it would be shipped about 7 long days later via UPS Surepost, so it would get to your town, your post office (but not your own door), via UPS in about 5 days, and stay stuck in the post office for an extra 2 or 3 days before finally getting delivered to you to enjoy.

If it didn’t suit you or you had finally just lost interest in owning it, you’d ship it back with the QVC label and it would remain in the post office for 11 days until it moved back to QVCand was posted as received in a matter of 8-10 more days. The refund would be acknowledged by email to you 5 days after that and be posted to your MasterCard or Visa as a credit (less shipping costs) as close to the next billing cycle as timing might allow. Pretty arbitrary.

Pardon my cynical projection of current QVC time values. I think many recent experiences actually parallel these estimates.

Wait, don't forget, at the end of all this you'll get a 67 cent refund!!!!!

Re: Hilarious statement

Kachina624 — Wed, 01 May 2019 20:13:24 GMT

@Grouchomarx wrote:
I've been pretty lucky with my orders and haven't had the nightmarish problems some have. However, nothing has ever shipped out "immediately". That's not how QVC operates.

@Grouchomarx. It's really weird....there is one Quacker shirt I've ordered twice recently and both times it shipped in 24 hours, while my other Quacker orders sit and process and process. I picture the rapid ship top being in an easily accessed area at the end of an aisle so it gets fast service.

Re: Hilarious statement

tobes — Wed, 01 May 2019 20:18:47 GMT

Only problem I have is the length of time is takes for your card to be credited.

Re: Hilarious statement

Drlinda — Wed, 01 May 2019 20:45:21 GMT

My Spring season is over here in Florida. It is officially summer here with all the heat and no snowbirds. I am shipping all the Spring clothes that may or may not still arrive right back.

Re: Hilarious statement

MarkeieMark — Wed, 01 May 2019 21:07:44 GMT

@Kachina624 wrote:
It's entirely possible the hosts don't even know about the shipping fiasco, not that they'd mention it if they did.

@Kachina624 Funny enough, Shawn did mention it fast the other night.

Re: Hilarious statement

kaydee50 — Wed, 01 May 2019 21:14:00 GMT

@gizmogal wrote:
Yeah, what would happen immediately is that your order would show as Processing and immediately not able to be canceled. At all.

Then it would be shipped about 7 long days later via UPS Surepost, so it would get to your town, your post office (but not your own door), via UPS in about 5 days, and stay stuck in the post office for an extra 2 or 3 days before finally getting delivered to you to enjoy.

If it didn’t suit you or you had finally just lost interest in owning it, you’d ship it back with the QVC label and it would remain in the post office for 11 days until it moved back to QVCand was posted as received in a matter of 8-10 more days. The refund would be acknowledged by email to you 5 days after that and be posted to your MasterCard or Visa as a credit (less shipping costs) as close to the next billing cycle as timing might allow. Pretty arbitrary.

Pardon my cynical projection of current QVC time values. I think many recent experiences actually parallel these estimates.

@gizmogal I'm sure it was not meant to be funny but this post had me laughing out loud!!! Especially the highlighted!! Thank you!!!

Re: Hilarious statement

Daysdee — Wed, 01 May 2019 22:45:06 GMT

Does David still say "We'll ship it to you straight away!"? QVC keeps items "in process" longer than any other online place I shop.

Re: Hilarious statement

SeaMaiden — Wed, 01 May 2019 23:37:47 GMT

@chrystaltree wrote:
It still happens with some things. That's what makes it so frustrating for many of us. Some things arrive in a matter of days, other things take linger than a week.

I have had things that NEVER SHIPPED so I finally cancelled them. Yes, Amy is pretty out of touch with QVC shipping😄

Re: Hilarious statement

KentuckyWoman — Thu, 02 May 2019 00:56:40 GMT

I am still waiting on items ordered on 4/19. They just shipped and may be delivered on Friday. What irks me is you can't cancel an item that has been "in process" for seven or eight days.

Re: Hilarious statement

Marp — Thu, 02 May 2019 01:30:54 GMT

The evening of April 30th I ordered the DynaTrap TSV. This afternoon I received tracking information from UPS stating delivery on Friday. I have not yet received notice from Q that my order was shipped but tracking shows it is in transit.

Re: Hilarious statement

pinkmochi — Thu, 02 May 2019 02:43:12 GMT

@gizmogal wrote:
Yeah, what would happen immediately is that your order would show as Processing and immediately not able to be canceled. At all.

Then it would be shipped about 7 long days later via UPS Surepost, so it would get to your town, your post office (but not your own door), via UPS in about 5 days, and stay stuck in the post office for an extra 2 or 3 days before finally getting delivered to you to enjoy.

If it didn’t suit you or you had finally just lost interest in owning it, you’d ship it back with the QVC label and it would remain in the post office for 11 days until it moved back to QVCand was posted as received in a matter of 8-10 more days. The refund would be acknowledged by email to you 5 days after that and be posted to your MasterCard or Visa as a credit (less shipping costs) as close to the next billing cycle as timing might allow. Pretty arbitrary.

Pardon my cynical projection of current QVC time values. I think many recent experiences actually parallel these estimates.

@gizmogal Agreed! And if you send an exchange to HSN, they'll ship out the new item to you before they receive the old one. I also get credited much quicker with HSN than with QVC, so it's possible. QVC just chooses not to offer better service.

Re: Hilarious statement

pripirt — Thu, 02 May 2019 04:33:20 GMT

YES, I LAUGHED AT THAT ONE. I BOUGHT A BRA 9 DAYS AGO AND JUST TODAY GOT A EMAIL FROM QVC THAT IT HAS BEEN DELAYED. REALLY? MOST PLACES GIVE YOU AN OPTION TO CANCEL OR RETURN IT WHEN YOU GET IT (WHO KNOWS WHEN THAT WILL BE AT NO CHARGE), BUT QVC JUST SAYS CHECK ORDER STATUS TO FIND WHERE IT IS. NOT GOOD CUSTOMER SERVICE FOLKS.

Re: Hilarious statement

Gorgf — Thu, 02 May 2019 12:30:03 GMT

On top slow shipping, of all those numerous Q shipping transfers and our merchandise is tossed and thrown hither and there. Thus cheaper and longer shipping times.

The last box which was a Dooney Patent Purse I received this week. After one of the many transfers it, looked like some poor carrier used a roll of tape to try and salvage the box enough to hold it inside. It was the WORST looking box I ever received from any company. Some bags are so filthy and disgusting. I do not ever in my experience have had this happen with other on line vendor.

I realize shipping is out of Q's hands once it leaves the warehouse, but why are Q boxes and bags so smashed up? It has to be the increased number of transfers to keep it cheaper. I didn't used to think so, but shipping/handling costs must make a profitable revenue? Below Third Class, slow shipping.

So many companies have free shipping offers for long time customers or for purchasing a certain dollar amount or using their retail credit card.

Re: Hilarious statement

maximillian — Thu, 02 May 2019 12:39:24 GMT

Amy is clueless. You can add me to the list of customers who are disgusted with shipping problems. Too slow. Too expensive. Not customer friendly. Period.

Re: Hilarious statement

Cumbercookie13 — Thu, 02 May 2019 13:59:39 GMT

I know my QVC purchasing has dropped due to all the shipping issues. Orders should not sit in process for days and you aren't allowed to cancel. That is where things really need to change.