topic Re: Order Shipments Delayed in Q Talk

Order Shipments Delayed

Evansmimi — Fri, 26 Apr 2019 09:10:20 GMT

Just received an email that my last two orders have been delayed shipping.

Re: Order Shipments Delayed

World Traveler — Fri, 26 Apr 2019 11:49:28 GMT

I too received an email that one of my orders is going to be delayed. I appreciate that QVC lets me know that. It is for one of my Barefoot Dreams items. No problem; didn't need to have it right away.

Re: Order Shipments Delayed

LindaSal — Fri, 26 Apr 2019 13:39:34 GMT

It has been so frustrating I've really curbed my shopping. I did order something though I need for vacation and it had better be here on time or I am so done!!

Re: Order Shipments Delayed

DAD — Fri, 26 Apr 2019 14:24:40 GMT

happened to me twice in less than two weeks. Something I really needed won't be here in time. But, try to cancel something that they can't even ship!

Re: Order Shipments Delayed

Squirrel Lover — Fri, 26 Apr 2019 16:28:47 GMT

It just happened to me too. I ordered 2 scarves from Isaac for vacation next week now it will come after I leave. I ordered them 2 and a 1/2 weeks in advance.

I think it could be that new warehouse they are building in Bethlahem PA.

Re: Order Shipments Delayed

MAIZEY — Fri, 26 Apr 2019 16:51:57 GMT

I have had that too. I get that there can be weather issues but come on this just keeps happening.

On 4/21 I ordered two Susan Graver TSV's they have not shipped.

On 4/22 I decided I wanted to order another pair of the same. Those came yesterday.

CLEAN UP YOU ACT Q.

Re: Order Shipments Delayed

CalminHeart — Sat, 27 Apr 2019 11:33:47 GMT

I also saw a blurb that processing returns is delayed. When isn't it?

Q's problem should never be made the customer's problem.

Re: Order Shipments Delayed

Catch71 — Sun, 28 Apr 2019 13:06:03 GMT

I just called cs about 2 orders placed 8 days ago still in process. Maybe we should get free shipping for waiting so long!! I got an email on one of the items but not the other.

Re: Order Shipments Delayed

Smokin — Sun, 28 Apr 2019 19:28:17 GMT

I’ve had the same issue a number of times lately. Sometimes waiting almost 3 weeks to get some of my orders. When calling customer service they said there are problems in the shipping department that will hopefully be remedied soon. Crazy . . . And frustratingly!!

Re: Order Shipments Delayed

LinT — Mon, 06 May 2019 23:24:18 GMT

I placed an order on 4/21/19 for two items. The first item has shown "in process" since then. The second item shipped yesterday. What irritates me is that the "edd" was last week and they still shipped it the slowest way possible. I've called QVC twice and they said nothing they could do. These items are coming from Ontario, CA - which isn't that far from me. Amazon and Walmart can get things to me in 2 days. Lands End, JCP and just about any other retailer can get things here in a week. QVC takes 2 weeks or more. Not to mention that most retailers don't charge you for shipping on orders over a certain amount and QVC charges for every individual item you buy, doesn't matter if 4 things come all at once in a plastic bag and it costs $14 for shipping. It's getting ridiculous. Don't even get me started on returns!!!

Re: Order Shipments Delayed

misschristy — Tue, 07 May 2019 13:32:04 GMT

I have several orders that are taking almost 10 days. I'm not really interested in ordering because of this. It's getting ridiculous and for the money paid on shipping - not acceptable.

Re: Order Shipments Delayed

misschristy — Tue, 07 May 2019 13:34:43 GMT

If they are going to prevent you from canceling or changing an order within a half hour, then they should also be shipped in a timely matter. I've received orders from B&M stores within 2-3 days recently and orders placed with QVC long ago are still In Process. Not happy!

Re: Order Shipments Delayed

Sunnycorle — Tue, 07 May 2019 13:38:28 GMT

I didn't get any notification but noticed this has been happening alot lately. I ordered 2 items last night and when I looked at other orders from last week Just Sitting in Processing.... I cancelled the 2 new orders. Enough is enough.

Re: Order Shipments Delayed

Sunnycorle — Tue, 07 May 2019 13:41:33 GMT

@misschristy wrote:
If they are going to prevent you from canceling or changing an order within a half hour, then they should also be shipped in a timely matter. I've received orders from B&M stores within 2-3 days recently and orders placed with QVC long ago are still In Process. Not happy!

Seriously!!!!!!!! I would cancel all my Still processing if I could. I do not like the changes they are making with Orders and shipping delays. And still charging so much for shipping. If you want to buy more than 2 items forget about it. It will cost you the price of a dinner out to get it shipped to you in 8 days!

Re: Order Shipments Delayed

Catch71 — Tue, 07 May 2019 15:13:22 GMT

My order placed April 20th for 3 Isaac t shirts and a bare minerals item is scheduled to be delivered today; 17 days later! I did get an email last week apologizing for the delay. By the way, I am in NJ and this order was shipped from California. Took 7 days to get here from California.

Re: Order Shipments Delayed

Lisa now in AZ — Tue, 07 May 2019 15:35:00 GMT

I just got the letter about my auto-ship of Mancini's meatballs have been delayed or may be unable to fulfill. Then I check my order status and it says IN PROCESS. So, first I was glad to see that maybe they did come in, but now I know that is not the case and they are just using that as a status because what else would they say? Maybe be honest, like Product Unavailable At This Time? I am hoping it will come in, because they are really good, but I am also thinking that maybe it will come back with a new item number and a higher price. QVC is in trouble.

Re: Order Shipments Delayed

newjersey — Tue, 07 May 2019 15:38:19 GMT

I got an email the other day from qvc saying my shipments are delayed also. I ordered two items on April 27. Still don't have them. But one I ordered AFTER 4/27 has already shipped!!!!!