topic Re: Good Morning Q Shoppers in Q Talk

Good Morning Q Shoppers

BalletBabe — Thu, 18 Apr 2019 15:48:10 GMT

I had something happen to me twice in the past few months. This happened last night as well as a few months back. I am up late and this seems to happen at night.

Last night I ordered a temptaions pie dish. I placed the order and then looked to make sure it was there, and it wasn't. I kept checking and didn't know if I should place the order again, so I did. Now one order was showing. I checked my bank account and see if it was pinged, and it was twice. I contacted The social team and they said that they could only see one order.

I couldn't sleep so a few hrs later, I signed on and look and I had two pie plates on order, so I was able to cancel one. This happened when they had the flashlights as well. I was unable to cancel the flashlights because they were in process in less then 12 hours. I was glad that I was able to cancel the pie plate before that happened. So just a warning if you place an order, and don't see it right away, check your bank account, or wait a few hours before you place a second order.

Have a Happy Easter Everyone!

Re: Good Morning Q Shoppers

loriqvc — Thu, 18 Apr 2019 16:00:07 GMT

@BalletBabe - Just so you know you're not alone, I have also occasionally found that an order I placed late at night didn't generate a prompt order confirmation via email and didn't show up in my Order Status list for several hours. It's always odd when this happens, but fortunately, it doesn't happen frequently for me.

Re: Good Morning Q Shoppers

BalletBabe — Thu, 18 Apr 2019 16:00:23 GMT

@loriqvc wrote:
@BalletBabe - Just so you know you're not alone, I have also occasionally found that an order I placed late at night didn't generate a prompt order confirmation via email and didn't show up in my Order Status list for several hours. It's always odd when this happens.

@loriqvc Glad I am not alone. lol I have placed orders for TSV's at midnight that never went through. The system must go to overload or something.

Re: Good Morning Q Shoppers

loriqvc — Thu, 18 Apr 2019 16:00:57 GMT

@BalletBabe - Are you saying the Q's technology has problems? GASP.

Re: Good Morning Q Shoppers

Puppy Lips — Thu, 18 Apr 2019 17:36:23 GMT

@loriqvc wrote:
@BalletBabe - Just so you know you're not alone, I have also occasionally found that an order I placed late at night didn't generate a prompt order confirmation via email and didn't show up in my Order Status list for several hours. It's always odd when this happens, but fortunately, it doesn't happen frequently for me.

That happened to me too -- a few nights ago.

Re: Good Morning Q Shoppers

BirkiLady — Thu, 18 Apr 2019 18:33:11 GMT

@BalletBabe QVC is backing up their computers every night. They have been doing that for years. Orders often take a while to post to your account. It's the normal process of the computer generation. Don't place duplicate orders.

Re: Good Morning Q Shoppers

loriqvc — Thu, 18 Apr 2019 18:42:20 GMT

@BirkiLady - Actually, I order a lot of things late at night, and I'm in the western half of the country, so late for me is really late for QVC in PA, but this glitch only occurs every now and then. And on other sites, such as Amazon, Target, and even ebay, such things never happen—I always get instant notifications about and confirmations of orders.

Re: Good Morning Q Shoppers

BirkiLady — Thu, 18 Apr 2019 19:07:41 GMT

@loriqvc A couple of nights ago, QVC actually had a prompt saying they were doing maintenace on their systems which I thought was courteous of them. It lasted several hours.

When I worked in IT, all of our systems had back-ups at least once every 24 hours for security. However, I stopped working when I was 51. A lot of things have changed in the industry since then.

I still stand by my statement to not order a second item. The computers will catch up with the orders.

Re: Good Morning Q Shoppers

GAQShopr53 — Thu, 18 Apr 2019 19:15:06 GMT

Thanks for sharing...I had to learn this lesson last year when I ordered from the QVC app and could not see the order so I ordered again. When I signed into my account via the desktop then I could see both orders and was able to cancel the duplicate one.

Re: Good Morning Q Shoppers

Kachina624 — Thu, 18 Apr 2019 19:40:45 GMT

@BalletBabe Thanks for posting your experience. I now have two bug zappers coming my way when I only wanted one. It was on free shipping day and I didn't want to lose that.

Re: Good Morning Q Shoppers

meallen616 — Thu, 18 Apr 2019 20:59:21 GMT

@BalletBabe,

Re: Good Morning Q Shoppers

BalletBabe — Thu, 18 Apr 2019 22:25:16 GMT

@BirkiLady wrote:
@BalletBabe QVC is backing up their computers every night. They have been doing that for years. Orders often take a while to post to your account. It's the normal process of the computer generation. Don't place duplicate orders.

@BirkiLady I learned that last night. It is kind of scary cause it might sell out, but if you don't want two, it is better to wait. When Wayne didn't see it, that is when I was afraid to cancel the one that was showing. I think that is why I could not sleep it was bugging me as I didn't want two of them.

Re: Good Morning Q Shoppers

BalletBabe — Thu, 18 Apr 2019 22:28:10 GMT

@Kachina624 wrote:
@BalletBabe Thanks for posting your experience. I now have two bug zappers coming my way when I only wanted one. It was on free shipping day and I didn't want to lose that.

@Kachina624 You are welcome. I am kind of glad to see I am not alone. LOL I contacted the social team about the flashlights, and Barb was kind enough to put in the computer to not charge me for return shipping, but I ended up keeping it anyway. You may want to contact them Kachina if you don't want 2 of them.

Re: Good Morning Q Shoppers

BalletBabe — Thu, 18 Apr 2019 22:29:25 GMT

@meallen616 wrote:
@BalletBabe,

@meallen616 Thanks so much, that was very sweet of you!

Re: Good Morning Q Shoppers

BalletBabe — Fri, 19 Apr 2019 04:56:09 GMT

@GAQShopr53 wrote:
Thanks for sharing...I had to learn this lesson last year when I ordered from the QVC app and could not see the order so I ordered again. When I signed into my account via the desktop then I could see both orders and was able to cancel the duplicate one.

I was and am always on a laptop. It just wasn't there. What is bad about that is sometimes the orders cannot be cancelled after a certain amount of time. If you don't catch it, you will be getting 2 LOL