topic Re: Could this be the QVC “Warehouse Problem?” in Q Talk

Could this be the QVC “Warehouse Problem?”

carlycat — Mon, 01 Apr 2019 03:10:41 GMT

New warehouse and fulfillment center, closing others....

Re: Could this be the QVC “Warehouse Problem?”

Kachina624 — Mon, 01 Apr 2019 03:26:10 GMT

It sounds like this building in Bethlehem won't be ready for occupancy until sometime next year. There's definitely something going on at the Lancaster facility. Too bad the Q chooses to keep us in the dark and make it a big secret. We will, of course, eventually learn what is going on. In the meantime, they'll jerk us and our orders around.

Re: Could this be the QVC “Warehouse Problem?”

dulwich — Mon, 01 Apr 2019 03:56:49 GMT

@Kachina624 Trying to check on my exchange returned on March 15th and no news I e mailed on 29th and got reply saying they were having problems at Lancaster warehouse but my return had been received on 22nd. No one thought to let me know! Ah well, as you say, all will be revealed eventually!

Re: Could this be the QVC “Warehouse Problem?”

september — Mon, 01 Apr 2019 04:11:22 GMT

It could be. We can only speculate. Therefore, I’m not sure why the ranting thread that reads something like “close down the Ontario, CA warehouse” hasn’t been deleted

Re: Could this be the QVC “Warehouse Problem?”

Kachina624 — Mon, 01 Apr 2019 05:13:21 GMT

@september wrote:
It could be. We can only speculate. Therefore, I’m not sure why the ranting thread that reads something like “close down the Ontario, CA warehouse” hasn’t been deleted

From my experience, the Ontario warehouse is doing a great job. UPS in that area is another story. They seem to be stocking the TSVs at Ontario so maybe I'll get my Laurie Felt jeans sometime this centuary

Re: Could this be the QVC “Warehouse Problem?”

TY — Mon, 01 Apr 2019 07:35:21 GMT

I read the article and looked at the photo. It looks like the warehouse is in the middle of nowhere. They must not be planning to have very many employees because unless there is a good transit system there, it doesn't look like there's very much employee parking. The article that is embedded in the article link in the original post

https://www.mcall.com/news/breaking/mc-lower-macungie-warehouse-jobs-20160819-story.html

said that the warehouse would provide about 350 jobs which is about what the photo shows would be the parking spaces surrounding the warehouse.

I wonder if this warehouse will mostly use robotic technology to pick and pack and ship the inventory?

Also if QVC only just signed a lease late last fall on this warehouse built on spec and it won't be ready to use until this fall, maybe the logistics of getting this off the ground is taking up way more time and money then originally planned. Hmmm.

Re: Could this be the QVC “Warehouse Problem?”

Kachina624 — Mon, 01 Apr 2019 07:49:13 GMT

@TY. The article says it will employ 1200 to 1500 people when fully operational in 2020.

Re: Could this be the QVC “Warehouse Problem?”

TY — Mon, 01 Apr 2019 07:54:41 GMT

@Kachina624 wrote:
@TY. The article says it will employ 1200 to 1500 people when fully operational in 2020.

Yup, but how are all those people going to get to that warehouse? There doesn't look like there's enough parking for that many employees. QVC must have to put more parking into place or there must be some kind of transit to get there.

Re: Could this be the QVC “Warehouse Problem?”

Kachina624 — Mon, 01 Apr 2019 08:21:31 GMT

@TY That's an architectural drawing and doesnt include all of the adjacent features. The parking woes of Q employees are the least of my worries. We'll let the site manager worry about it. They'll also have to have room for dozens of semi trailers to move, turn around and park.

Re: Could this be the QVC “Warehouse Problem?”

queendiva — Mon, 01 Apr 2019 09:04:50 GMT

Interesting and informative article.

This warehouse is definitely not "in the middle of nowhere. On the contrary. It's near me and in an area that was big into steel production a century ago and is now renewed and revitalized.

The article also explains the mega warehouse that will be built on spec even closer to my home. Build it and they will come seems to be the thinking here.

Hoping this means I will be getting all my orders from QVC, HSN, zulily and Ballard more quickly in the coming years.

Now I just need qurate outlet stores in Bethlehem...

Re: Could this be the QVC “Warehouse Problem?”

Theresa1121 — Mon, 01 Apr 2019 09:11:01 GMT

There are many many warehouses in the area of the new one going up in Bethlehem and with that comes a shortage of workers. It is very difficult to keep any warehouse staffed but finding 1200 employees will be more than challenging. Amazon and UPS are in this area and struggle to stay staffed.

Re: Could this be the QVC “Warehouse Problem?”

Teddixat — Mon, 01 Apr 2019 13:02:24 GMT

Okay. I am a bit confused. Are you all saying that the Ontario warehouse isn’t operational because I sent a couple of returns to that address.

Re: Could this be the QVC “Warehouse Problem?”

PINKdogWOOD — Mon, 01 Apr 2019 14:27:31 GMT

I've been seeing so many posts about shipping problems mostly taking too long with little or no processing progress.

Many places in the country with warehouses for shipping are still or maybe under water. So many weather disasters are plaguing many areas. I'm just saying be patient, folks in these areas wish & pray to get back to some normalcy. Hoping for understanding.

Re: Could this be the QVC “Warehouse Problem?”

DJs mom — Mon, 01 Apr 2019 14:43:09 GMT

There seems to be problems coming from the Lancaster warehouse. That warehouse or surrounding area is not under water. The problem isn't with shipping, it is in the time it takes to get the order processed to be shipped. I live in Philly so my orders arrive within a few days to a week of me ordering them so I don't have any complaints so far about processing.

Re: Could this be the QVC “Warehouse Problem?”

Kachina624 — Mon, 01 Apr 2019 16:23:59 GMT

@Teddixat. We're not discussing anything to do with the Ontario warehouse which is in California. It's up and running and doing just fine.

Re: Could this be the QVC “Warehouse Problem?”

sashamatthews — Mon, 01 Apr 2019 17:01:58 GMT

I can tell you that I recently cancelled certain orders that were not processing out in a timely manner (five days or more) or were placed on "advanced order" - when it was in stock when I ordered. Whether it's a warehouse or inventory problem, I don't care: just fix it and ship the orders.

Re: Could this be the QVC “Warehouse Problem?”

MAIZEY — Mon, 01 Apr 2019 17:29:16 GMT

What is going on? Tracking worse than ever. I got TWO emails in the past two days

that my orders were delayed. My orders aren't even shipped by the EDD they have given.

I understand things happen with weather and unforeseen delivery problems,

But this is getting to be the norm with the Q.

I they can't get the orders out why would anyone want to trust them enough to open a Q Card.

Re: Could this be the QVC “Warehouse Problem?”

culebra — Mon, 01 Apr 2019 17:43:21 GMT

The only time I have had a significant delay was for two Linea by Louis Dell'Olio beautiful embroidered blouses I purchased recently. They were shipped out of the Lancaster facility which usually is a good warehouse shipping center. I purchased very early on March 20 and received on March 28. They were "In Process" for 6 days. I will say QVC, when they shipped, they used UPS. It was a fast shipping time. I have the benefit of living in a building that receives a lot of UPS packages daily. UPS never transfers to USPS for Innovations mail delivery. They just deliver directly to me. I get my purchases a couple of days earlier because they do not transfer to Mail Innovations. I am most appreciative that they deliver directly to me.

Re: Could this be the QVC “Warehouse Problem?”

Spurt — Mon, 01 Apr 2019 19:38:03 GMT

Hmmmmm I wonder if this is why they changed their book keeping methods otherwise Qurate would be in even bigger trouble financially...

This was from their financial report last year.....

Qurate Retail now recognizes revenue at the time of shipment as opposed to customer delivery

Re: Could this be the QVC “Warehouse Problem?”

corita — Mon, 01 Apr 2019 20:41:23 GMT

@sashamatthews wrote:
I can tell you that I recently cancelled certain orders that were not processing out in a timely manner (five days or more) or were placed on "advanced order" - when it was in stock when I ordered. Whether it's a warehouse or inventory problem, I don't care: just fix it and ship the orders.
----------------
I did the same thing! I understand a shipping issue with a major weather event or a national crises. But if the issue is an inventory problem or a warehouse problem, take care of it!!! Don't make it a customers' problem!
If the items are being sold as 'in stock', then there should be no hold up!!! But as you are selling an item, don't tell me something will be shipped on time...if it won't!!!