topic Re: Check orders going to prIocess in Q Talk

Check orders going to prIocess

lavendar — Thu, 28 Mar 2019 02:51:45 GMT

I placed four items on check status. They went to 'process.'

I called CS and was told what I see on my web page isn't really the situation.

I'm concerned that the orders will go to my cc. This happened to my sister over Christmas holidays.

Re: Check orders going to prIocess

elated — Thu, 28 Mar 2019 03:50:28 GMT

@lavendar wrote:
I placed four items on check status. They went to 'process.'
I called CS and was told what I see on my web page isn't really the situation.

I'm concerned that the orders will go to my cc. This happened to my sister over Christmas holidays.

That is an interesting comment. That would make me nervous if the order information is not accurate.

Re: Check orders going to prIocess

Pook — Thu, 28 Mar 2019 09:42:32 GMT

@lavendar If you are still using checks, why not just use your bank debit card since it's easier, quicker and would avoid all that worry.

Re: Check orders going to prIocess

DJs mom — Thu, 28 Mar 2019 14:35:02 GMT

@lavendar is your CC stored with QVC? If so then delete it and they won't be able to process any orders on your CC.

Re: Check orders going to prIocess

Bri369 — Thu, 28 Mar 2019 14:48:46 GMT

So they can charge your card without your permission? That doesn't seem right.

Re: Check orders going to prIocess

RespectLife — Thu, 28 Mar 2019 16:03:02 GMT

Why are you holding 4 items/orders on check status?

Do you really intend to pay for them by check or are you just trying to hold the items for yourself while you decide?

I agree, if you have a checking account, you have the ability to electronically debit. You also said you have a CC, so why the hold?

Re: Check orders going to prIocess

kittyloo — Thu, 28 Mar 2019 16:38:19 GMT

i believe that if a item is selling out, that check "hold" will not be held, if someone with a cc wants it. confirmed purchase overrides a hold.

Re: Check orders going to prIocess

Susan-QVC — Thu, 28 Mar 2019 17:27:22 GMT

@lavendar wrote:

I placed four items on check status. They went to 'process.'

I called CS and was told what I see on my web page isn't really the situation.

I'm concerned that the orders will go to my cc. This happened to my sister over Christmas holidays.

@lavendar I have taken a look at your account and see no orders "in proccess" at this time, can you email us the order numbers in question to QVCSocialTeam@qvc.com, we will be happy to take a look.

Susan Q-Social