topic Re: Returns.......... in Q Talk

Returns..........

polowife — Sun, 28 Oct 2018 17:01:41 GMT

Wondering why returns take so long to process. I show the item received @ QVC for at least 5 days. HSN processes returns immediately. Since they are now one, they need to implement the same procedures.

Re: Returns..........

loriqvc — Sun, 28 Oct 2018 17:41:56 GMT

@polowife - QVC and HSN are individual entities owned by the same parent company; they are not merged in any way. But I agree that the returns process at the Q takes much longer than it should. If you haven't received a return confirmation via email yet, you could definitely call customer service to inquire about your refund—but I'd recommend waiting a few hours if you want to do that today since the phone lines are super busy with the free shipping event.

Re: Returns..........

Mandms — Wed, 27 Mar 2019 00:43:01 GMT

Completely agree! I buy a TON of items from QVC, the returns process is painstakingly slow. It takes 2-3 weeks to receive a credit on my returned items. Several times my returned items have mysteriously disappeared or I had several items in one package and one got processed and the other return did not. My returns to HSN are credited to my account within a week. I do have to say that QVC is more generous in the time that you are allowed to return items and I have returned items past the 30 day period.