topic Re: Delayed shipping... in Q Talk

Delayed shipping...

Marcib — Tue, 07 Aug 2018 02:42:49 GMT

What has happened to the shipping lately? I ordered the TSV Earth shoes on 8-3 and they still haven’t shipped!?! I ordered a handbag from Macy’s, free shipping, the same day and it’s getting delivered tomorrow...just saying might be why I’ve slowed way down on my QVC orders...

Re: Delayed shipping...

Kachina624 — Tue, 07 Aug 2018 03:12:19 GMT

What can we say? QVC is not the speediest shipper. Most of my clothing purchases ship on the 3rd day after ordering but the could take another day or two. Then UPS dilly-dallies around with them and they can stay up to 3-5 days at the big facility in Hodgkins, Il. Then after they finally make it to my city, UPS and the USPS decide who's going to deliver and that takes a day or 2. It's a miracle we ever get our orders. UPS seems to be responsible for most of the delays, and they don't lift a hand on week-ends at their distribution centers.

Re: Delayed shipping...

Meowingkitty — Tue, 07 Aug 2018 12:41:44 GMT

@Marcib wrote:
What has happened to the shipping lately? I ordered the TSV Earth shoes on 8-3 and they still haven’t shipped!?! I ordered a handbag from Macy’s, free shipping, the same day and it’s getting delivered tomorrow...just saying might be why I’ve slowed way down on my QVC orders...

Yet I ordered a bag from London and got it in 5 days. Go figure.

Re: Delayed shipping...

RespectLife — Tue, 07 Aug 2018 13:09:38 GMT

@Marcib

3 or more days 'In Process' is nothing new and the usual for QVC.

Re: Delayed shipping...

catter70 — Tue, 07 Aug 2018 13:26:33 GMT

I got notification this morning that my Earth TSV shoes have shipped. Hopefully, the post office won't lose them.

Re: Delayed shipping...

qvcaddition — Wed, 08 Aug 2018 15:04:28 GMT

@Marcib

@Marcib wrote:
What has happened to the shipping lately? I ordered the TSV Earth shoes on 8-3 and they still haven’t shipped!?! I ordered a handbag from Macy’s, free shipping, the same day and it’s getting delivered tomorrow...just saying might be why I’ve slowed way down on my QVC orders...

I ordered on 7-31. Received one item yesterday. Amazon, Macy,s, 'LLBean, everyone so much quicker than the Q, yet they are very quick not let to let you cancel after a couple of hours after ordering. I went from spending hundreds to almost nothing anymore. Shipping, dissatisfied with quality, cost of a return and prices.

Re: Delayed shipping...

Oolongtea — Thu, 09 Aug 2018 15:34:44 GMT

Slowest shipping in the biz! I ordered an item from QVC July 26, and an item from Etsy on July 28 -- which shipped directly from China.

Both arrived yesterday.

Re: Delayed shipping...

ValuSkr — Thu, 09 Aug 2018 15:45:43 GMT

I respect companies that don't charge your credit card until an item ships. Unfortunately, Q isn't one of them. They collect your money, then take their time delivering your order.

Re: Delayed shipping...

Pinkstylus — Fri, 10 Aug 2018 01:41:44 GMT

Many years ago, it was a delight to shop with QVC. Shipping was fast. This time, you have to wait for 7 days or more before your item purchased arrives. I ordered an item last August 6th. Still in process.....called CS and told me it might be shipped by next week Monday.....oh my gosh....I guess Amazon is the best online shopping network for me right now....Being a Prime member, you order today, you get it in two days time......Main reason why I rarely shop now with the Q.....Shippng Issues......Happy Weekend everyone!

Re: Delayed shipping...

TC19464 — Fri, 22 Mar 2019 14:36:25 GMT

I am VERY disappointed at the shipping delays over the last few weeks. I am waiting for orders from March 14 and March 17. They are still "In Process". The Customer Service rep told me there is a "technical issue" at one (?) of the warehouses that is delaying shipping. I am VERY DISAPPOINTED that QVC is not being a bit more transparent to their loyal customer base and communicating to us what the problem is. This is VERY UNLIKE QVC and makes me question my loyaty.

Re: Delayed shipping...

Jeanne from VA — Fri, 22 Mar 2019 15:20:19 GMT

I have contacted QVC twice this week about shipping delays. I truly hope QVC is not taking its customers for granted. The expectation that customers will remain loyal while receiving poor service might be wishful thinking on QVC’s part. Why not address the shipping delay problem rather than taking a chance of losing much of your long-term customer base? Ignoring the problem is a risky business model.

Re: Delayed shipping...

Fressa — Fri, 22 Mar 2019 15:42:31 GMT

I have the same issue. I called Customer Service yesterday and requested that they cancel my L&L order. It's been "in process" for 10 days yet there are reviews (all bad) on the item. She said that she could not cancel an order "in process". My order was actually "on delay". I stated that I did not receive any notification of that and those orders can usually can be cancelled. I frankly don't feel that QVC is being forthright in these situations and that is very disappointing.

Re: Delayed shipping...

MommyErvin — Tue, 14 May 2019 09:32:50 GMT

I know they aren’t. I was told on Saturday that the purse I ordered on 4/29 would “definitely be delivered on 5/13, definitely.” Well the 13th came and went and there still isn’t any shipping updates, but the In-Process updated to 5/13 with a ship date of 5/9 😤

I “definitely” feel like QVC is taking advantage of customer loyalty. They have never taken this long to process or ship items. The story I was given was that they are having issues printing shipping labels.

Give me a break and give me my bag or cancel my order.

Re: Delayed shipping...

hookedonq — Tue, 14 May 2019 11:14:36 GMT

I ordered an IML top on 5 May and it still had not shipped out of the warehouse a week later. I contacted customer service and they told me that QVC is going through some "shipping and delivery reorganization" that is temporarily affecting shipments. Not sure what that means long term but they definitely are going the wrong direction in this online shopping environment! By the way, today is the 14th and I still have not received the package.

Re: Delayed shipping...

Rob 123 — Tue, 14 May 2019 13:31:24 GMT

I was just told by a customer service rep that the Q has been upgrading its shipping software programs and there have been problems. No kidding? My May 3 order hasn't shipped yet but cannot be canceled, and there is no estimate on when it will ship. Meanwhile, Amazon just changed its FREE prime shipping from two days to one day. Why are we bothering with the Q anymore? Just an old habit for me that I need to break . . .

Re: Delayed shipping...

Mmjj — Fri, 26 Jul 2019 23:36:56 GMT

QVC what is going on with shipping? It's taking over a week for an order to ship. I ordered a gift 2 weeks in advance of an event and I am concerned it won't be delivered on time. I live in the middle of the country. Other merchants have figued out how to ship in a timely manner. Please fix this problem.

Re: Delayed shipping...

Suetalk — Sat, 02 Nov 2019 23:25:37 GMT

And it isnt getting better. I have had 2 or 3 orders this year that never shipped. It is time for them to stop blaming UPS. The corporate officer responsible for this phase of the sale should be fired. A revamp of the whole process is needed. I can't believe many of opus keep shopping with QVC.