topic Re: In process in Q Talk

In process

Baylie — Mon, 18 Mar 2019 13:21:39 GMT

I have three orders that are "in process" since March 11! Is anyone else having this problem?

Re: In process

Jmariew — Mon, 18 Mar 2019 13:29:22 GMT

I have had that happen also. When it happens I email them and ask if it is going to ship soon and if not is there a problem with the order. Usually it ships soon after that. But I would email them.. that is a pretty long time to be in process.

Re: In process

PINKdogWOOD — Mon, 18 Mar 2019 13:36:10 GMT

@Baylie Here's my experience when I see this on my orders - and btw I currently have 1 or 2 orders 'in process'.

I think no one always gets into our accounts to update shipping/in the mail info. I log in to check the status of my orders, I see 'in process' then a day or 2 later the items are at my door. This happens often so I kind of don't worry, I more just want the goods!

You could also check your cc account to see if you've been charged, if so your goods are on the way.

Re: In process

queendiva — Mon, 18 Mar 2019 14:08:45 GMT

@Baylie : Yes! Really bad since the beginning of the year, and getting worse. I try to call CS, which usually is required to "release" my Q card orders, but getting through on the phone to CS is often nearly impossible, too.

Q has been dropping the ball at almost every turn. My returns are way up and my purchases are down about 50%.

Re: In process

faithful4 — Mon, 18 Mar 2019 14:14:32 GMT

Absolutely agree. From clothes to shoes I find I am returning more than half of what I order. Those return fees add up so I will be toning down the shopping. As for return letters the policy states you can return for any reason!!!

Re: In process

NYCLatinaMe — Mon, 18 Mar 2019 15:51:45 GMT

yes, same as pinkdogwood

Re: In process

KingstonsMom — Mon, 18 Mar 2019 18:01:52 GMT

@faithful4 wrote:
Absolutely agree. From clothes to shoes I find I am returning more than half of what I order. Those return fees add up so I will be toning down the shopping. As for return letters the policy states you can return for any reason!!!

@faithful4

And you CAN return for any reason.

What they don't tell you is that if you return too many of the items you purchase, they can and will send you their 'too many returns' letter.

After 2 of these letters, if you continue to return too much, they will close your QVC account and not allow you to purchase.

A couple of people I know had this happen to them.

Re: In process

nickywb — Fri, 22 Mar 2019 17:43:01 GMT

I have a few orders that have been "in process" for 3 days! We pay more for shipping, but the orders take forever to ship. Also, you can't cancel the order! I miss the good old days =(

Re: In process

wahine50 — Sat, 23 Mar 2019 08:49:30 GMT

have an order sat in process in my account for two weeks and I can't even cancel the order then a letter came apologizing that they are unable to fulfill the order because it's no longer available

Re: In process

MarnieB — Sat, 23 Mar 2019 13:40:02 GMT

YES! I have had many orders delayed "in process" yet, (have you noticed?), you cannot cancel them. I have also had MANY order screw ups in the last few months. I think QVC needs to take some tips from HSN. HSN offers free shipping on lots of items, ships in a timely manner, notifies you when a return is received, gives you "spendable cash" on a few returns and manages to keep thier orders straight. Looking forward to all QVC brands crossing over to HSN. Hope QVC doesn't infect HSN with poor service.

Re: In process

misschristy — Sun, 24 Mar 2019 20:23:01 GMT

I bought Denim & Company's TSV on March 17. It's still in process. I bought a Susan Graver top on March 16 and it's still in process. I tried to cancel the Susan Graver top - too much money. Can't cancel, so if there is a problem (both items have sold out in my size and color), I would appreciate knowing.

Re: In process

joanluvz — Sun, 24 Mar 2019 20:34:38 GMT

I'm really starting to watch my purchases for these reasons. The Q isn't what it was 10-15 years ago; even 5 years ago. I didn't even know there was such a thing as a "return letter". They should quit promoting free exchanges and their return policy then. Also, regarding the "in process" problem, I notice I don't hear the hosts claiming it'll be at your door in a few days like they used to. I think we can all assume the Q of old isn't going to return.

Re: In process

shoppersince1989 — Sun, 24 Mar 2019 23:24:25 GMT

My "In Process" is now taking 1 week.

Ordered something 1 week ago,

today, it's being shipped. (:

Re: In process

shoppersince1989 — Sun, 24 Mar 2019 23:27:19 GMT

And my last invoice, was actually someone else's invoice.

Re: In process

upperwestside — Mon, 25 Mar 2019 10:40:01 GMT

Yes!!!! All my orders in the last two weeks are taking forever to ship. I have one now that is "in process" for a long time. The EDD was 3/21. It's 3/25 and it still hasn't shipped. I would expect them to fix this because they can't charge me until it actually ships. I can't be bothered wasting time to call or email Q to ask them to please fulfill my order. If they want my money they should fix this problem. I suspect they don't have enough trained warehouse help.

Re: In process

Baylie — Wed, 27 Mar 2019 12:53:25 GMT

My orders from March 11 finally shipped yesterday, March 26! I understand that there may be a delay for some reason but we should be able to cancel our orders when that happens. If they arrive too late for what we needed, we have to pay the return postage!

Re: In process

MrsEJM — Sat, 30 Mar 2019 08:21:18 GMT

I am glad I am not alone! I have ordered more clothing and it is all “in pricess”.. I wonder what is wrong.