topic Re: Check your refunds carefully🤨 in Q Talk

Check your refunds carefully🤨

homedecor1 — Wed, 20 Feb 2019 03:58:17 GMT

Something is wrong either with the Q system or the order/return process.

I returned a pair of Vionic TSV sneaks. Reason: order usual size but much to small in toe box & heel. Did not want exchange going up a size would not be option.

The return according to order status was rec'd and refund was issued on 2/7. In checking my cc statement today I realized a ez pay dated 2/8 was taken although item returned. I started thinking maybe others

were taken on other returned ez pay items. YES they were!!!

There is no way to see how Q arrived at refund (credit) amount which drives me crazy without calling CS. Of course, orig shipping is not refunded. It really drives me crazy how/who determines if return fees are waived. I'm sure I was charged the return fees☹️

Now I have 2 issues. I ordered a item then cancelled the item. My "order status" shows cancelled on same date yet received items🙄. These items Shipped & cc charged.

I called CS on hold 47 minutes for next CS rep -- I hung up.😡 Will try again tomorrow.

You may want to check your ez pays and to make sure you're not being charged too if you returned something.

Re: Check your refunds carefully🤨

Paulette-QVC — Wed, 20 Feb 2019 04:16:17 GMT

@homedecor1 wrote:

Something is wrong either with the Q system or the order/return process.

I returned a pair of Vionic TSV sneaks. Reason: order usual size but much to small in toe box & heel. Did not want exchange going up a size would not be option.

The return according to order status was rec'd and refund was issued on 2/7. In checking my cc statement today I realized a ez pay dated 2/8 was taken although item returned. I started thinking maybe others

were taken on other returned ez pay items. YES they were!!!

There is no way to see how Q arrived at refund (credit) amount which drives me crazy without calling CS. Of course, orig shipping is not refunded. It really drives me crazy how/who determines if return fees are waived. I'm sure I was charged the return fees☹️

Now I have 2 issues. I ordered a item then cancelled the item. My "order status" shows cancelled on same date yet received items🙄. These items Shipped & cc charged.

I called CS on hold 47 minutes for next CS rep -- I hung up.😡 Will try again tomorrow.

You may want to check your ez pays and to make sure you're not being charged too if you returned something.

We are very sorry for any inconvenience. I have sent you an e-mail in regards to your order.

Re: Check your refunds carefully🤨

AlliKat — Wed, 20 Feb 2019 04:19:57 GMT

Unbelievable that QVC charges what amounts to a restocking fee. If you purchase on easy pay and return an item, there is a chance you will owe money to QVC. This changes my buying habits. I will now only stick to purchasing brands I know. I hope they rethink their return policy. Again, unbelievable!

Re: Check your refunds carefully🤨

blackhole99 — Wed, 20 Feb 2019 04:28:22 GMT

I am trusting QVC when I return an item and I see on my account that I got a refund. I know I will not get my original S&H back and I know I will pay the 6.95 return fee. I will start checking my credit card statement to see if indeed my account is being credited. If I find I am not, I'll find another place to shop. Can you imagine the interest QVC is getting on all the money they are holding until a purchase is received and returned and refunded.

Re: Check your refunds carefully🤨

esmerelda — Wed, 20 Feb 2019 04:32:40 GMT

@AlliKat Or don’t use easy pay. Do “brands (you) know” offer easy pay or do you pay all up front?

Re: Check your refunds carefully🤨

homedecor1 — Wed, 20 Feb 2019 04:35:55 GMT

@Paulette-QVC

Thank you for your quick reply & credit on Vionics. I sent you email per your request.

Re: Check your refunds carefully🤨

homedecor1 — Wed, 20 Feb 2019 04:48:32 GMT

@AlliKat

I am unaware of Q charging a "restocking fee". This issue was quickly addressed by @Paulette-QVC..

I am a longtime Q shopper and it's the only retailer I deal with that can't provide a receipt (summary) of return value -- it just shows the refunded price. Of course, if my figure doesn't match then I inquire.

And, yes it does annoy me if you order true to size as Liam vendor reps constantly stress and it does not fit OR does not come in 1/2 size (shoes specifically) then the return fee should be waived..considering it was FREE s/h at time of purchase. At $80-100 for a pair of shoes I would hope the info given to consumer would be accurate!

No more clothing or shoes for me too costly just to "try on". I took a chance with a pair of TSV WIC pants as my friends say they are nice & fit well🤞🏻🤞🏻.

@AlliKat wrote:
Unbelievable that QVC charges what amounts to a restocking fee. If you purchase on easy pay and return an item, there is a chance you will owe money to QVC. This changes my buying habits. I will now only stick to purchasing brands I know. I hope they rethink their return policy. Again, unbelievable!

Re: Check your refunds carefully🤨

January121 — Wed, 20 Feb 2019 05:08:11 GMT

I no longer use ezpay or my Q card ..... I pay in full with my Visa .... I don’t trust refunds on ezpzy items 👎

Re: Check your refunds carefully🤨

Deea — Wed, 20 Feb 2019 13:21:37 GMT

SAME here..🤔🤐...

Re: Check your refunds carefully🤨

FranandZoe — Wed, 20 Feb 2019 13:39:32 GMT

I buy a lot on easy pay and that has never happened. Probably the return and the easy pay payment crossed in the mail so to speak. And once the return is processed you'd get credit. I retured a few things after Christmas - by the end of January - that I had already paid in full via easy pay and they refunded me in full. I always check my returns and they are always correct. There have been times I've been confused and CS has set me straight. Many companies don't refund the original shipping fee nor the return shipping cost. Though many have free shipping and free returns.

Re: Check your refunds carefully🤨

KentuckyWoman — Wed, 20 Feb 2019 14:41:24 GMT

I can always balance my refunds to the penny. QVC does not refund original shipping charges and if you use their prepaid shipping label, they deduct another $6.95 from your refund. I am done with easy pay and will be more careful about what I order in the future. Shipping costs are too costly for returns.

Re: Check your refunds carefully🤨

Sooner — Wed, 20 Feb 2019 14:45:34 GMT

The problem is you have no receipt to see what was refunded (which to me is simply fraud--doesn't happen anywhere but QVC I don't think) so if you did do easy pay you have no idea whether they took one, two or maybe even THREE payments and how many you got refunded for.

IF they offer this service then they should be able to track and account for it in the refund statement that customers are owed! People should demand an accounting online for what we were refunded. Or stop shopping. And I'm about to that point.

Just put a refund statement online. It is computerized and accounted for, EASY FOR THEIR IT TEAM TO DO, and we are owed an easy and simple explanation of our transactions. Period.

Re: Check your refunds carefully🤨

loriqvc — Wed, 20 Feb 2019 20:11:35 GMT

@Sooner - I can always find all the details of my payments and refunds in my account online here at qvc.com—either in the Order Status or the Easy Pay section—or with my QCard or bank account online. And I would say the lack of a receipt or packing slip in packages seems to be the new norm; I typically get these items in QVC boxes as often as I get them in boxes from Amazon, Target, and other retailers (which is to say, rarely).

Re: Check your refunds carefully🤨

ScarletDove — Wed, 20 Feb 2019 22:35:13 GMT

Yes, be very careful checking your returns for refunds, easy-pay or full pay.....errors are to be expected and you don't want those errors on your order/return....I have had more than I should have encountered--I check thoroughly!

Re: Check your refunds carefully🤨

Sooner — Thu, 21 Feb 2019 17:18:38 GMT

@loriqvc wrote:
@Sooner - I can always find all the details of my payments and refunds in my account online here at qvc.com—either in the Order Status or the Easy Pay section—or with my QCard or bank account online. And I would say the lack of a receipt or packing slip in packages seems to be the new norm; I typically get these items in QVC boxes as often as I get them in boxes from Amazon, Target, and other retailers (which is to say, rarely).

@loriqvc All I see is a total amount of the refund. I do not see how much was for what you paid in, such as how many and what amount of easy pays, or how much was deducted for what.

It just says they refunded $20. Doesn't say one thing about refunded from how much you paid and for what. Am I missing something?

Re: Check your refunds carefully🤨

loriqvc — Thu, 21 Feb 2019 19:18:17 GMT

@Sooner wrote:
@loriqvc wrote:
@Sooner - I can always find all the details of my payments and refunds in my account online here at qvc.com—either in the Order Status or the Easy Pay section—or with my QCard or bank account online. And I would say the lack of a receipt or packing slip in packages seems to be the new norm; I typically get these items in QVC boxes as often as I get them in boxes from Amazon, Target, and other retailers (which is to say, rarely).
@loriqvc All I see is a total amount of the refund. I do not see how much was for what you paid in, such as how many and what amount of easy pays, or how much was deducted for what.

It just says they refunded $20. Doesn't say one thing about refunded from how much you paid and for what. Am I missing something?

@Sooner - Once the refund amount is listed in your account on the website, you can simply click into the "View My Order" link to see what you paid in comparison (and a reminder of whether you used Easy Pay). That makes it easy to see the difference and identify whether the label fee was deducted, for example. However, I will say that I personally find it easiest to just refer back to the original order email from QVC in assessing return/refund details—that message has the order total and Easy Pay amounts listed in it very clearly (especially with the recent format change) and makes it simple to compare against the amount refunded. Good luck!

Re: Check your refunds carefully🤨

DAD — Thu, 21 Feb 2019 20:15:35 GMT

i have decided not to use ezpay anymore. Then you can tell if you got a full refund. Read their free exchange policy. I just printed it as I have something that I can not exchange for a differnt size. It states if you send an item back to exchange if it's not available you will not be charged for the return label. Usually $6.95. Customer service doesn't even understand. I told her to read it. She said okay, then go ahead & return it. I do plan on following up!

Re: Check your refunds carefully🤨

loriqvc — Thu, 21 Feb 2019 20:22:12 GMT

@DAD - If it is helpful, I have returned several items with requests for exchanges for sizes/colors that ended up not being available at the time the Q received my request, and I was never charged for using the return label. And unlike some other returns, I also never had to follow up on the transaction with customer service—I always got a full, fast refund. Good luck!

Re: Check your refunds carefully🤨

Sooner — Fri, 22 Feb 2019 01:52:05 GMT

@loriqvc wrote:
@Sooner wrote:
@loriqvc wrote:
@Sooner - I can always find all the details of my payments and refunds in my account online here at qvc.com—either in the Order Status or the Easy Pay section—or with my QCard or bank account online. And I would say the lack of a receipt or packing slip in packages seems to be the new norm; I typically get these items in QVC boxes as often as I get them in boxes from Amazon, Target, and other retailers (which is to say, rarely).
@loriqvc All I see is a total amount of the refund. I do not see how much was for what you paid in, such as how many and what amount of easy pays, or how much was deducted for what.

It just says they refunded $20. Doesn't say one thing about refunded from how much you paid and for what. Am I missing something?

@Sooner - Once the refund amount is listed in your account on the website, you can simply click into the "View My Order" link to see what you paid in comparison (and a reminder of whether you used Easy Pay). That makes it easy to see the difference and identify whether the label fee was deducted, for example. However, I will say that I personally find it easiest to just refer back to the original order email from QVC in assessing return/refund details—that message has the order total and Easy Pay amounts listed in it very clearly (especially with the recent format change) and makes it simple to compare against the amount refunded. Good luck!

@loriqvc But that still just gives you an amount and the exact amount of the ezpays and how many you paid is nowhere to be found at that point. At least not where I've seen it. So you don't at that time really know how much you've paid in and for what. . .

Re: Check your refunds carefully🤨

loriqvc — Fri, 22 Feb 2019 04:30:39 GMT

@Sooner - Since you must return items within 30 days, there would be just one Easy Pay for the order. The only exception might be if you wait until somewhere around day 28 and use the Q return label with its super-slow shipping, in which case a second Easy Pay could slide in during the transit period. But I'd guess if that happened, you'd know to watch for an additional payment since you were returning the item so late in the available window, right?