topic Re: Ruh-Roh. Trouble in LR Land. in Q Talk

Ruh-Roh. Trouble in LR Land.

Sheilaray — Tue, 12 Feb 2019 14:15:14 GMT

Never have I ever once had a problem with jewelry from QVC prematurely tarnishing and I've ordered from many different lines over the years. I receive it in great shape and take care of it (but truth be told, I don't baby it). I totally get that it does happen and probably to some of you.

Here is my issue: LR posted a special presentation video about "unrealistic expectations" with regards to her jewelry tarnishing. It was so interesting because it was not something she had to do when she was presenting on QVC.

I guess I just don't think its appropriate to tell your shoppers they have unrealistic expectations when they are spending money with you and expect quality and quality control.

Re: Ruh-Roh. Trouble in LR Land.

Carmie — Tue, 12 Feb 2019 04:33:13 GMT

It appears there is troubling in paradise when you have to make a video like that. It was bound to happen because she does not have a quality control department and it wouldn't not be prudent for her to hire one.

She only sells small quantities of her items.

I would stick to buying from reputable retailers who will stand by their products.

Re: Ruh-Roh. Trouble in LR Land.

FancyPhillyshopper — Tue, 12 Feb 2019 04:33:58 GMT

This thread should really be in JEWELRY as the discussion is about jewelry tarnishing. Everything Lisa R stated on her video is true, and it is useful knowledge for novice jewelry owners/buyers. Notice that almost 500 comments were offered.

I prefer to buy and wear only gold as I am often too lazy to clean other metals (and I think stainless steel is too heavy), but yes, as Lisa explained, even gold will tarnish due to the other alloys used in anything less than 24K.

I find that many of the videos Lisa creates are entertaining and quite informative, especially her tours of Venice and the Italian gold shows.

I congratulate Lisa for her independence, entrepreneurship, and creativity.

Re: Ruh-Roh. Trouble in LR Land.

Mlsg — Tue, 12 Feb 2019 04:46:30 GMT

It’s also depends what kind of silver was used to create jewelry. If covered by rhodium it’s one think and if does not it’s very different. This is the reason why QVC and even more HSN selling anti tarnish boxes for silver ( actually it’s good for gold too). And this boxes sell very good according to my understanding.

Re: Ruh-Roh. Trouble in LR Land.

Carmie — Tue, 12 Feb 2019 05:08:13 GMT

All sterling silver tarnishes...it is supposed to. Copper will develop a patina, which it is supposed to.

Costume jewelry that is made with cheap metals will change color because the coatings have worn off. This does not happen with quality customer jewelry...Monet for example.

This is not metal tarnishing, it is metal popping through after the coatings have worn off. If I paid a high price for costume jewelry and the color wore off, I would be upset.

Re: Ruh-Roh. Trouble in LR Land.

Kachina624 — Tue, 12 Feb 2019 05:37:10 GMT

@Sheilaray. I never heard of "premature tarnishing". Metal doesn't tarnish actcording to a timetable. It's exposure to air and the contaminates it contains that causes tarnish. If metal is properly stored under airtight or anti-tarnish conditions, it will not tarnish. I have many more pounds of silver than i could pick up and carry and I almost never have to polish anything. If you're careful, maintaining silver is not a chore

Re: Ruh-Roh. Trouble in LR Land.

Foxxee — Tue, 12 Feb 2019 06:31:54 GMT

It depends on the thickness of the rhodium plating over sterling silver. Since silver tarnishes when exposed to the air, a thin coating will not be enough.

QVC does a good job of coating their rings and other jewelry. I heard that discussed several times by the hosts. Never had any tarnishing from QVC or good jewelry stores.

But, is there a coating on it at all? Some sterling silver is sold without it. Then, there will be a lot of tarnishing. Nothing can be done about it except keep it in a plastic bag, or a tarnish proof box.

As for 14K, never tarnished, not that I'd expect it to.

So a thin coating of rhodium over silver might be why your ring tarnished or there's no plating at all. Did you notice in LR's description whether it was plated? She usually includes that for her silver rings.

Do you know where it was made? Noticed she is buying some jewelry made in India. Some in Italy. Italy would be the best choice.

Re: Ruh-Roh. Trouble in LR Land.

iTalia — Tue, 12 Feb 2019 08:59:15 GMT

This is the beginning to an end. There have been LOTS of issues with the LR business as of recently. I’m in a private FB group that’s devoted to her fans where lots of problems with her merchandise is discussed. Lisa is on a slippery slope, hang on for the ride.

That “informative” video was a joke. Once again she’s totally steering it like users errors fault. Her verbiage of “unrealistic expectations” was a total slap in the face to her customers. My jaw was dropped when she kept mentioning that! It’s so unprofessional and RUDE of her to make such statements when people are paying exorbitant prices for her stuff!!

The bottom line will always remain true which is good QUALITY jewelry shouldn’t ever cause problems. Period.

Lisa tried to spin it by saying her own personal jewelry that tarnished the most was pieces that cost the price of a small car. How manipulative can she be.

During the chat there were lots of complaints from customers saying their jewelry they bought from her has tarnished and some items never even worn!

Lisa looked uneasy during that entire video and I think she just needs to hang it up where the jewelry is concerned. I bet going forward more junk accessories & home decor items will be offered although customers complain those items arrive broken and with missing pieces too. Let’s face it, Lisa is trying to draw a large income with offering inferior merchandise and it’s just not working. It’s all catching up to her. Buyer Beware if people still continue to shop with her for whatever reason now. Not to mention the constant price gouging she does.

Re: Ruh-Roh. Trouble in LR Land.

Nataliesgramma — Tue, 12 Feb 2019 10:18:05 GMT

Sounds like it is more than a few people who might not take proper care of their jewelry if she had to make this video about it......

The video sure won't get her customers to buyi her stuff.....

Re: Ruh-Roh. Trouble in LR Land.

Bri369 — Tue, 12 Feb 2019 11:50:01 GMT

Well, how embarrassing for all involved.

She has poor quality "treasures," the Tribe will buy anything (even junk) that she sells, she has no reviews, and these things probably aren't even stored in the proper environment.

I don't know how much longer she can survive selling to the Tribe...

Re: Ruh-Roh. Trouble in LR Land.

Teddixat — Tue, 12 Feb 2019 13:17:34 GMT

I personally never gave her a second thought after she left QVC. I don’t have. FB account and if I did I probably wouldn’t ever have ordered anything from her. I know she tried to project a great image and that she was some wonderful person but she was full of herself.

Re: Ruh-Roh. Trouble in LR Land.

Sheilaray — Tue, 12 Feb 2019 14:51:47 GMT

@Kachina624 wrote:
@Sheilaray. I never heard of "premature tarnishing". Metal doesn't tarnish according to a timetable. It's exposure to air and the contaminates it contains that causes tarnish. If metal is properly stored under airtight or anti-tarnish conditions, it will not tarnish. I have many more pounds of silver than i could pick up and carry and I almost never have to polish anything. If you're careful, maintaining silver is not a chore

You are so correct. I couldn't figure out a way to address the topic of the video which are complaints about receiving jewelry tarnished, even still in the bag, and tarnishing of her products in general. My bad. Poor choice of words.

The gist is that clearly, LR is having enough trouble with complaints about tarnishing that she had to create a video to explain the issues and explain away the why's. She mentioned that David lives close by, so he came to video and participate. It seems that this was a last minute plan to talk about the "unrealistic expectations" (i.e. the complaints are getting serious and numerous).

Re: Ruh-Roh. Trouble in LR Land.

Sheilaray — Tue, 12 Feb 2019 14:09:59 GMT

@Bri369 wrote:
Well, how embarrassing for all involved.

She has poor quality "treasures," the Tribe will buy anything (even junk) that she sells, she has no reviews, and these things probably aren't even stored in the proper environment.

I don't know how much longer she can survive selling to the Tribe...

That was my thought as well: is her warehouse, garage, etc. the proper environment for storing her inventory? I would imagine that they would need to be temperature and humidity controlled.

Re: Ruh-Roh. Trouble in LR Land.

seaBreeze — Tue, 12 Feb 2019 14:40:49 GMT

Never purchased anything from LR due to 'no reviews' on her site.

I am not going to watch her video ... are her customers complaining that the sterling silver is tarnishing, or the plating on jewelry is wearing off?

Re: Ruh-Roh. Trouble in LR Land.

Sheilaray — Tue, 12 Feb 2019 14:49:21 GMT

@seaBreeze, the examples she showed were of her plated jewelry.

Re: Ruh-Roh. Trouble in LR Land.

MandyG06 — Tue, 12 Feb 2019 15:08:49 GMT

This fall, I took a chance and ordered a pair of sunglasses from LR. Side note, I buy my sunglasses from 5 Below (equivalent to the dollar store) because I always lose them, or break them, or my kids steal them, etc. Anyway, the sunglasses from LR were the same exact quality as the 5 below pair. I was extremely disappointed. The quality I expected from LR was not as described. Therefore, I will not purchase anything else from her.

Also, none of my jewelry that I've purchased from the Q, or Target, or from anywhere else has ever tarnished. I'm a huge fan of Diamonique and I've never had anything change colors.

Re: Ruh-Roh. Trouble in LR Land.

Nancy Drew — Tue, 12 Feb 2019 15:23:53 GMT

This might be the beginning of the end. Who is going to buy from someone who is basically saying “get over it”?

People pay hard earned money and do not want to pay for something that “”prematurely tarnish”. I don’t even like on time tarnishing. I guess she forgot in her 20 year career the customer is always right.

Re: Ruh-Roh. Trouble in LR Land.

NYCLatinaMe — Tue, 12 Feb 2019 15:45:51 GMT

I did purchase two pairs of gold plated earrings fromLR that I couldn't wear because the posts were too thick. I left them on their open boxes on the dining table to remind me to return them, but I didn't. Within a few months, they tarnished. They were exposed to dust and air but nothing else. I closed the boxes and put them away and am still trying to figure out what to do with them. I welcome suggestions.

I had purchased earlier a beautiful gold plated bracelet, an etruscan like design, that I do wear and store in a box that is not anti-tarnish, and the bracelet has mild tarnishing but is stll wearable.

The designs of these LR pieces were intricate, and I have found that jewelry with small wires tarnishes, so I attributed to that. I have a 14k bracelet that consists of several fine link chains, and even they show slight tarnsh. I have had that bracelet for 10+ years, and wear a lot.

I had purchased many Bronzo pieces from the Q, including beatiful Honora pieces, and they tarnished badly in a few months, and I have been so disappointed. They are unwearable, and I welome suggestions on how to address the tarnish. I store those in the HSN anti-tarnish boxes. I recall receivng a new piece of Bronzo that was already tarnished and I returned. It was a byzantine.

The few silver pieces that I have purchased from the Q have not tarnished in any significant way. I store those in the HSN anti-tarnish boxes as well.

I also have a few Technibond pieces and they are magnificent, they do not tarnish and look like gold. I store those in the HSN anti-tarnish boxes as well. A colleague of mine took someone else's tarnished Technibond pieces, cleaned them, and they looked real again. Not like new, but beautiful gold.

Just my 2 cents, or, more correcty, several hundred $$$ worth of comments...

Re: Ruh-Roh. Trouble in LR Land.

bootsanne — Tue, 12 Feb 2019 16:01:10 GMT

@Kachina624I have pieces of good jewelry, SS, gold and even 40 year old Monet. Never tarnished All kept in jewelry boxes. I have 2 Seiko watches from the 70's, look like the day they were bought. Even my very old Diamonique in silver have never tarnished. But the couple of clad pieces I have bought from JTV were junk and will never purchase from them again. When a vendor tells a customer they have unrealistic expectations, they know they are selling junk.

Re: Ruh-Roh. Trouble in LR Land.

sunshine 919 — Tue, 12 Feb 2019 16:13:15 GMT

@Sheilaray wrote:
Never have I ever once had a problem with jewelry from QVC prematurely tarnishing and I've ordered from many different lines over the years. I receive it in great shape and take care of it (but truth be told, I don't baby it). I totally get that it does happen and probably to some of you.

Here is my issue: LR posted a special presentation video about "unrealistic expectations" with regards to her jewelry tarnishing. It was so interesting because it was not something she had to do when she was presenting on QVC.
I guess I just don't think its appropriate to tell your shoppers they have unrealistic expectations when they are spending money with you and expect quality and quality control.

I have, I purchased a ring from Carolyn Pollack, it was the ring guard where you could insert a different ring in the middle. Well that brass part that was a gold tone totally tarnished. I remember Carolyn Pollack stating that it would not tarnish. I hardly wore it and one day I noticed a coating coming off of it. I had given this ring a good review. I threw that piece away. I alson have another ring from Carolyn where the brass part has turned black. Maybe I should try tarnx on that one. Anyway thats my story lol. Other pieces from Q have been fine. I know Carolyn P. is usually on in Feb. at least she use to be. I have not seen her.
Oh on the other hand, I have Shawns Hear My Soul Speak ring and this ring shines like crazy. It absolutely never tarnishes. That ring is chunky and looks great.