topic Cash back in Q Talk

Cash back

snowflurry — Tue, 25 Dec 2018 22:12:08 GMT

Does anyone else feel slighted as only NEW customers get rewarded?20 plus years means nothing

Re: Cash back

GiantsLover — Tue, 25 Dec 2018 22:27:45 GMT

It is QVC's Internet web site and company, so it is QVC rules which apply.

As consumers we can all pick and choose whichever company and web site suit us best, and for me I really love all the home shopping channels which offer longer product trial periods.

From what I have read on the Internet it is also nicer to know that both QVC and HSN are under the same umbrella now

Re: Cash back

Liverbird1 — Tue, 25 Dec 2018 22:27:30 GMT

Yes , seems like an insult to loyal customers

Re: Cash back

Bhvbum — Tue, 25 Dec 2018 22:34:14 GMT

This is a very fundamental marketing tool the companies have used forever. Open up an account and get a new toaster.

If you are unhappy don’t do business with QVC.

You benefit as a customer if the company you do business with continues to get new customers by giving people incentives.

I just got a free book from audible as a new customer.

Re: Cash back

x Hedge — Tue, 25 Dec 2018 23:10:04 GMT

"Slighted"?

No.

Key word here is new customer.

Many businesses have 'special offers' to entice new customers, which are vital for continued growth.

Its funny to me that you view this as a "reward" .

They're not just handing out money.

You have to buy something, and you get a credit toward some other future purchase you'll have to buy before that "reward" is any good.

Or did I misunderstand them?

Re: Cash back

kitcat51 — Tue, 25 Dec 2018 23:23:49 GMT

No.

Re: Cash back

Annabellethecat66 — Tue, 25 Dec 2018 23:47:34 GMT

They USED (key word) to give long-time customers 'rewards' (forget what it was called) in various amounts.

I know, because every so often I'd get one. I'd see here where someone got a 'reward' and I'd call CS and as if I could get one.

QVC was so generous, I'd often get one. Sometimes I'd get one out of the blue.

It was probably (I'm terrible on guessing) maybe 2 or 3 years ago they used to do this.

Some of the long-time people here I know will remember.

Re: Cash back

Equuleus — Wed, 26 Dec 2018 00:38:31 GMT

Nope

Re: Cash back

fthunt — Wed, 26 Dec 2018 00:53:33 GMT

Re: Cash back

SeaMaiden — Wed, 26 Dec 2018 00:53:48 GMT

As being a first time customer on many sites I Love the offers for first time customers and I take advantage of them.....

Why would you feel slighted buy someone who is new getting a good deal on their first purchase? Have YOU NEVER TAKEN ADVANTAGE OF OFFERS BEFORE ON OTHER SITES AS A FIRST TIME CUSTOMER? Hard to believe.

Re: Cash back

BirkiLady — Wed, 26 Dec 2018 01:56:44 GMT

@snowflurry NOPE. I'm not looking for something for nothing . . . ever.
Can't you find something else to write about? It's Christmas!!

Re: Cash back

San Antonio Gal — Wed, 26 Dec 2018 02:18:23 GMT

@x Hedge wrote:
"Slighted"?
No.

Key word here is new customer.

Many businesses have 'special offers' to entice new customers, which are vital for continued growth.

Its funny to me that you view this as a "reward" .
They're not just handing out money.

You have to buy something, and you get a credit toward some other future purchase you'll have to buy before that "reward" is any good.
Or did I misunderstand them?

Well said, @x Hedge.

Re: Cash back

GCR18 — Wed, 26 Dec 2018 04:11:54 GMT

Doesn't bother me.

Re: Cash back

MrSour — Wed, 26 Dec 2018 06:12:48 GMT

They prefer to have new money as new customers are more likely to get sucked in more easily and spend more money. It's a trap

Re: Cash back

Pook — Wed, 26 Dec 2018 10:20:45 GMT

Doesn't bother me in the least! We all can choose to shop elsewhere if we feel slighted by a business practice that works to bring in more money but offends you. I don't buy based on getting something back. I buy because I like the products sold by a company. If there is an incentive involved then that's just a plus but not necessary for me to shop there.

Re: Cash back

Gabidog — Wed, 26 Dec 2018 12:24:41 GMT

It would be great as a business policy to have some sort of reward system for those loyal long time customers but so far all we get is a free shipping day once in awhile or six easy pays. Those are also available for a new customer. I think I will start paying with my cash back credit card as opposed to the nothing back q card.

Re: Cash back

LindaSal — Wed, 26 Dec 2018 13:01:52 GMT

I agree with having some sort of reward for being a loyal customer. I understand that businesses don't have an obligation to do so but it would be good PR. I have mentioned before on here that I have an LL Bean card and I earn bean bucks toward my next purchase, get free shipping and free returns and extra percentage off on sales. I have to say this does make me stay on their website longer than the Q's!! I also forgot to mention free monogramming!! In 20 something years I have never received anything special from QVC, coupons etc......What did they do just randomly give special offers out?

Re: Cash back

jackthebear — Wed, 26 Dec 2018 13:04:28 GMT

not going to use the word slighted, but will say that Q is one of the companies I do business with that doesn't offer some kind of rewards for long term or CC customers

Re: Cash back

PhilaLady1 — Wed, 26 Dec 2018 16:29:15 GMT

Well, I guess I am in the minority here. I've been a QVC customer for over 25 years, and they should offer us long-time customers something. Sheesh, throw as a darn bone every once in a while......

Re: Cash back

hayseed00 — Wed, 26 Dec 2018 16:45:56 GMT

I feel the same way about our cable service and all the specials they offer to new customers !!!