topic Re: Need help from Moderators in Q Talk

Need help from Moderators

Boehm Collector — Thu, 29 Nov 2018 13:15:44 GMT

@Barbara-QVC, @Wayne-QVC @Susan-QVC @Kim-QVC @Beth-QVC I have not been able to order any item on QVC that comes in various colors. When I click on the color choice it does not "hold". I am using Safari. But I have been able to place the orders on my iPhone .... which also uses Safari. Don't have this problem with any other website.

Re: Need help from Moderators

Anonymous — Thu, 29 Nov 2018 13:17:59 GMT

I am so sorry @Boehm Collector. Try clearing your cookies and try changing browsers to see if that helps.

Re: Need help from Moderators

Boehm Collector — Thu, 29 Nov 2018 13:29:21 GMT

@Anonymous wrote:
I am so sorry @Boehm Collector. Try clearing your cookies and try changing browsers to see if that helps.

Hi @Anonymous .... I cleared my cookies. It did not solve the problem. Only have Safari as my browser. I know I am not the only one having this problem.

Re: Need help from Moderators

Anonymous — Thu, 29 Nov 2018 13:35:44 GMT

Hi @Boehm Collector, I will be happy to ask our IT department to take a look at this.

Re: Need help from Moderators

on the bay — Thu, 29 Nov 2018 14:10:17 GMT

@Boehm Collector@Anonymous-

I have had this happen many times as well.

When you click on the color, it does not hold.

I also have to click repeatedly for a different color to appear at all.

I have only found any of the problems I have with QVC, solely with the QVC website so clearing of cookies, changing browser etc. never helps because the problem does not come from an individual computer, laptop etc.

It is a problem with the QVC website.

Re: Need help from Moderators

meem120 — Thu, 29 Nov 2018 13:53:29 GMT

I have the same problem. It must have something to do with safari.

Re: Need help from Moderators

on the bay — Thu, 29 Nov 2018 13:56:40 GMT

@meem120-

Not just safari.

I'm not using safari and I have the same problem a lot.

And if it is not on any other website, then you know it is a QVC webite problem so deleting cookies etc, will not help.

Re: Need help from Moderators

Boehm Collector — Thu, 29 Nov 2018 14:06:43 GMT

@meem120 wrote:
I have the same problem. It must have something to do with safari.

@meem120 .. but I have no problem with the Safari on my iPhone.

Re: Need help from Moderators

Shawnie — Thu, 29 Nov 2018 14:36:52 GMT

i have an ipad air 2 and iphone updated to the latest version of ios 12. i use the website and safari on the ipad and no problems. no issues using th3 iphone app either.

Re: Need help from Moderators

Kachina624 — Thu, 29 Nov 2018 17:16:03 GMT

@Boehm Collector. You might want to download another browser to use "just in case". It's free and takes little effort. I have 3 and have used them all from time to time when my favorite gets "wonky". This way you don't get stuck unable to do anything.

Re: Need help from Moderators

Kachina624 — Thu, 29 Nov 2018 17:19:12 GMT

@on the bay wrote:
@Boehm Collector@Anonymous-
I have had this happen many times as well.
When you click on the color, it does not hold.
I also have to click repeatedly for a different color to appear at all.

I have only found any of the problems I have with QVC, solely with the QVC website so clearing of cookies, changing browser etc. never helps because the problem does not come from an individual computer, laptop etc.
It is a problem with the QVC website.

@on the bay. If there was a problem with the Q website, we'd all be having the problem. We're not, I'm doing just fine. Seems like the Safari users have more than their share of problems.

Re: Need help from Moderators

Boehm Collector — Sun, 02 Dec 2018 15:22:45 GMT

@Kachina624 wrote:
@on the bay wrote:
@Boehm Collector@Anonymous-
I have had this happen many times as well.
When you click on the color, it does not hold.
I also have to click repeatedly for a different color to appear at all.

I have only found any of the problems I have with QVC, solely with the QVC website so clearing of cookies, changing browser etc. never helps because the problem does not come from an individual computer, laptop etc.
It is a problem with the QVC website.

@on the bay. If there was a problem with the Q website, we'd all be having the problem. We're not, I'm doing just fine. Seems like the Safari users have more than their share of problems.

@Kachina624 .. I think it is a QVC issue with Safari. I have no problems using Safari with any other website.

Re: Need help from Moderators

Boehm Collector — Tue, 04 Dec 2018 13:25:00 GMT

@Anonymous ... the problem still has not been corrected. Do you have any further information? TIA.

Re: Need help from Moderators

CalminHeart — Tue, 04 Dec 2018 13:46:26 GMT

@Boehm Collector wrote:
@Anonymous wrote:
I am so sorry @Boehm Collector. Try clearing your cookies and try changing browsers to see if that helps.
Hi @Anonymous .... I cleared my cookies. It did not solve the problem. Only have Safari as my browser. I know I am not the only one having this problem.

This has randomly happened to me too Clearing cookies, history, and cache doesn't fix it for me either. I can do anything I want on every other website but not on Q so it has to be something with Q.

Re: Need help from Moderators

Anonymous — Tue, 04 Dec 2018 14:19:51 GMT

Hi @Boehm Collector, they did get back to me and have not been able to find any issues. They have asksed that you let us know what browser version you are using. Please email the information to QVCSocialTeam@qvc.com