topic Stumped by web pages not fully displaying... in Q Talk

Stumped by web pages not fully displaying...

ThinkOutsidetheBox — Fri, 02 Nov 2018 20:57:47 GMT

Edited to add: I think this is only happening when I click on items in my wish list. If I go to these items from any other route other than my wish list, the pages display fine. This does not change if I remove and re-add the items to my wish list........What is going on lately with the Q's product pages? No matter what web browser I use, every product page is missing the product information, reviews and questions. I can go to a product page using the item number, I can see the product pictures and videos and the color selections, I can even order, but I cannot see any item description,reviews, manual links, questions/answers, etc. The page just ends below the pics and video area and shows only the bottom QVC web site info. What happened?

Re: Stumped by web pages not fully displaying...

Nonametoday — Fri, 02 Nov 2018 20:58:46 GMT

I think that happens to a lot of us. I copy and paste the number of my wish list item and put it into the search bar.

Re: Stumped by web pages not fully displaying...

dooBdoo — Fri, 02 Nov 2018 22:19:19 GMT

eta: I see the original post was edited to say the problem is only within the Wish List... I'll leave my post in case it's helpful, but it probably doesn't apply to the known issues with the Wish List product page links.😊

@ThinkOutsidetheBox, You don't mention what type of device you're using.... I use an iMac, iPad 6, iPad 3, and iPhone 5, and I can see the complete product page for each item (so far... I've been trying several, randomly, to see if there's an obvious problem).

Since you see this with all browsers, it sounds more as if this isn't specific to the browser but perhaps related to your device settings or software versions. Or, perhaps all of your browsers need "housekeeping" -- be sure you've cleared cookies/cache/website data and updated to the most current version for each one. Also, you might have installed a browser extension/addon that's blocking part of the display.

When did you notice that this problem started? Sometimes if you can pinpoint when a tech issue began you can use that as a helpful clue... and then you can think back to whether you changed anything on your device(s) at that time.

All of my operating system software is the most current version -- that's important. I've seen a couple of posters mention they can't see questions or reviews, but then they mention they haven't updated their operating system software to the current versions. Old software often will have problems on the Q website.

Re: Stumped by web pages not fully displaying...

TY — Fri, 02 Nov 2018 21:19:21 GMT

I notice that QVC web pages and the message boards are really slow to load today including the sign in page. Maybe it's time for some routine maintenance on QVC's end.

Re: Stumped by web pages not fully displaying...

PinkyPetunia — Fri, 02 Nov 2018 21:36:59 GMT

My wish list has been this way for a long time. I just get the abbreviated page. To get full details I must enter the item number in the search field.

Re: Stumped by web pages not fully displaying...

loriqvc — Fri, 02 Nov 2018 21:38:05 GMT

@ThinkOutsidetheBox wrote:
Edited to add: I think this is only happening when I click on items in my wish list. If I go to these items from any other route other than my wish list, the pages display fine. This does not change if I remove and re-add the items to my wish list........What is going on lately with the Q's product pages? No matter what web browser I use, every product page is missing the product information, reviews and questions. I can go to a product page using the item number, I can see the product pictures and videos and the color selections, I can even order, but I cannot see any item description,reviews, manual links, questions/answers, etc. The page just ends below the pics and video area and shows only the bottom QVC web site info. What happened?

@ThinkOutsidetheBox - This is actually a known issue with the Wish List. For some reason, someone decided that we didn't need to see the "regular" page associated with the items we place in our Wish Lists—instead, all you see is a "summary" view. As you mentioned, you can only access the full product description, reviews, Q&A section, and other details by entering the item number in the search bar. FUN. But at least it's not just you!