topic Re: Slow shipping again in Q Talk

Slow shipping again

maximillian — Thu, 16 Aug 2018 12:22:26 GMT

Slow shipping is a topic that comes up again and again, so please know that I am aware that I am not the first customer to complain about this process. My order was placed on Auguest 05. Here it is August 16 and it still has not been delivered. It's on the way, but who knows when I will actually have it. Ridiculous.

Re: Slow shipping again

AMJ1234 — Thu, 16 Aug 2018 13:10:16 GMT

I couldn't agree with you more. Not only do they not allow you to cancel things after a few hours, they expect you to wait for weeks to get the item. It's not only shipping that is slow, returns are painfully slow! Don't plan on getting your return before a minimum of 15 days has passed. It's ridiculous. And you usually have to check on it and go through the whole rigmarole with customer service rep, before they will finally issue the credit. Sometimes I question whether it's really even worth shopping with them.

Re: Slow shipping again

HLP — Thu, 16 Aug 2018 13:38:35 GMT

@maximillian Not only is it in process forever, then they send it to the post office which adds 3 more days to it. Then some things are here in 6. I hate to check a package and see it has been transferred to the post office, and I see the UPS truck go right by my house. What is this?

Re: Slow shipping again

Kachina624 — Thu, 16 Aug 2018 14:09:08 GMT

@maximillian. You don't mention when your order was shipped which is the only part of the process over which QVC has any control. It is about 10 days since you placed your order which is within the realm of reason. They've always said to allow 7-10 days, so it should be arriving soon.

Re: Slow shipping again

Spurt — Thu, 16 Aug 2018 14:44:19 GMT

@maximillian

QVC was probably waiting for more boxes....SARCASM!!! I had ordered a Linea blouse, pants, as is pedestals, a hurricane, an ottoman all ordered on different days and all were delivered by UPS in one HUGE box.... It took so long I thought maybe my orders didnt go through---you know how sometimes you order something it goes through, and then you get a notice the item was actually sold out, the orders went through, they were just slow.(if it was shipped USPS I could understand it, but not UPS).... And its not fair that I got charged full shipping on each when everything came in one box........

Now my Plow & Hearth fall wreath arrived QUICKLY!!!! and that was by UPS ....... Maybe that was shipped by the manufactuer?????

Re: Slow shipping again

Kachina624 — Thu, 16 Aug 2018 14:52:07 GMT

@Spurt. If it's boxes they need, I wish they'd come by my house and pick some up. I get so tired of breaking down boxes for the recycling bin, especially the great big ones.

Thats funny the way they sent you that variety of goods in one box. They usually just combine like items. Did they fill the ottoman?

Re: Slow shipping again

Spurt — Thu, 16 Aug 2018 15:32:07 GMT

@Kachina624 wrote:
@Spurt. If it's boxes they need, I wish they'd come by my house and pick some up. I get so tired of breaking down boxes for the recycling bin, especially the great big ones.

Thats funny the way they sent you that variety of goods in one box. They usually just combine like items. Did they fill the ottoman?

@Kachina624

Yep, that was what was so strange---I've seen clothing combined I ordered on the same day shipped in the same package, it makes sense, but never the odd assortment in the box I got!!!

The ottoman was collapsed like you can do if you want to store it, so they didnt open it up and use it to ship things--- oh oh maybe you gave them another idea---

Re: Slow shipping again

Puppy Lips — Thu, 16 Aug 2018 17:31:53 GMT

Some of my items have shipped and been received very fast lately - think I got one item in 3 days. Others take much longer. Makes me wonder how it all works (or doesn't) and what the process is for getting things out the QVC door. Once it is shipped, it is out of their hands, so to speak.

Re: Slow shipping again

hsawaknow — Thu, 16 Aug 2018 17:43:03 GMT

I would have to say it is consistently inconsistent. I ordered 6 items on the 12th of August 3 of those where from philosophy. Warm Cashmere Holiday Set, Pumpkin Bath Gel, and Gingerbread Man set of 2 bath gel. I received the Pumpkin bath gel on Tuesday the 14th, and the Warm Cashmere on the 15th. Im still waiting for Gingerbread Man.

The other 3 items are stuck in New Jersey, Georgia and Illinois. And one of those items is Philosophy! So it really is a waiting game and tracking your package. The longest I had to wait was 11 days.

I know its frustrating, just hang in there.

Re: Slow shipping again

Kindaglitzy — Fri, 17 Aug 2018 16:56:38 GMT

Must be a geographic thing as to whether or not UPS transfers the packages to USPS or delivers themselves. I noticed as of this week UPS changed one of their tracking messages that now says "we will be in your area and deliver your package one day early". I say big deal because for me there is only one driver who delivers to door all other lazy UPS drivers deliver to a central location and then I have to use my car, gasoline and time to arrange to pickup when I have already paid to have it delivered to my door. UPS is not what it once was either.

Re: Slow shipping again

Kachina624 — Sat, 18 Aug 2018 06:23:06 GMT

@Kindaglitzy. I think it depends on the UPS workload. I'm guessing they get a little more money if they deliver it. It seem like on days where I get multiple packages, I get that happy little message.

Re: Slow shipping again

customer67 — Sun, 19 Aug 2018 10:39:24 GMT

I feel your frustration.

I preordered a TSV HP Laptop on Aug 2nd (Presentation was Aug 5th) Left Shaghi on August 15th and has been in import delay in Oakland, CA since the 15th. Who knows when that container shipment will get released? My order was to deliver by 8/20/18 which is tomorrow. This product was not even available to ship at the time of presentation. I think the consumer should be made aware of this fact so proper purchasing decisions can be made. In all honesty, this is probably going to be returned since it now appears the computer will not arrive in time.

Re: Slow shipping again

CalminHeart — Sun, 19 Aug 2018 10:56:12 GMT

I don't understand the shipping delays either. If countless other retailers can ship in 1-2 days, why can't Q. I receive orders within 2-3 days from most other retailers.

Re: Slow shipping again

Kindaglitzy — Sun, 19 Aug 2018 14:15:19 GMT

Ordered Mr Food cookbook on 8/15, still has not shipped. For $5.50 shipping, should be UPS direct ship but last cookbook I ordered (Chef Tony's) paid $5.50 and shipped USPS and took forever to arrive.

@customer67
Interesting tracking information.

Re: Slow shipping again

Pecky — Thu, 23 Aug 2018 12:39:49 GMT

People are already getting the Vince Camuto tsv and reviewing it. Mine are still in process.

Re: Slow shipping again

lovesallanimals — Thu, 23 Aug 2018 14:44:28 GMT

I live on the East Coast and the process used to be that the merchandise went through Lancaster then headed to my area. Now everything is going from PA to Ontario, CA and everything that I have ordered lately (and I order a lot!) sits there for a min. of 5 days then gets shipped through NJ and then NY. It takes about two weeks to get anything where it used to take a few days. What is going on?! And don't even get me going on returns.

Re: Slow shipping again

hsawaknow — Thu, 23 Aug 2018 23:34:14 GMT

Everything I have ordered in the past 2 weeks is stalled in Illinois, and for days. Whats the holdup, 4 days sitting in a warehouse, then it gets stuck in Sacramento and then a day in Oakland? They are really pushing that 10 day line.

For me, being in California they should say your order will arrive in 10 days for thats how long it is taking.

Re: Slow shipping again

BalletBabe — Fri, 24 Aug 2018 11:53:28 GMT

@hsawaknow wrote:
Everything I have ordered in the past 2 weeks is stalled in Illinois, and for days. Whats the holdup, 4 days sitting in a warehouse, then it gets stuck in Sacramento and then a day in Oakland? They are really pushing that 10 day line.
For me, being in California they should say your order will arrive in 10 days for thats how long it is taking.

@hsawaknow I am getting aggravated with my order as well. Still not shipped. Crazy! I get stuff from Amazon in 2-3 days. They said it would ship in 24 hours yesterday. They have 3 hours left... ARGH No reason anything should take this long.

Re: Slow shipping again

barbeegirl — Fri, 24 Aug 2018 13:04:08 GMT

Mine too!! I am so mad! And they wonder again and again why they are loosing customers....mine is still saying "processing".

Re: Slow shipping again

Northerngal — Thu, 06 Sep 2018 12:53:26 GMT

My September 1st order is still IN PROCESS. Really???? The only reason I even ordered from QVC is because they are the only ones that offer this product. *deep sigh*