topic CALIFORNIA UNABLE TO PLACE ORDERS in Q Talk

CALIFORNIA UNABLE TO PLACE ORDERS

Ifeelwicked — Sat, 01 Sep 2018 15:29:35 GMT

Is anyone else in California unable to place QVC orders? I noticed the issue last night, but customer service was closed. Today I was told there is an issue and they are working on it. I hope this is resolved soon bc hubby’s happy dance is really getting old! 🕺

Re: CALIFORNIA UNABLE TO PLACE ORDERS

Kachina624 — Sat, 01 Sep 2018 15:53:34 GMT

@Ifeelwicked. Maybe this will explain.. I've tried to provide a link but this system is so screwed up that it won't bring up the right thread. It's on about page 5; you can look it up. The title is correct but the text is wrong.

https://community.qvc.com/t5/Fashion/Proposition-65-California-is-Handling-my-Shopping-Addiction/m-p/48924

Re: CALIFORNIA UNABLE TO PLACE ORDERS

Perlier — Sun, 02 Sep 2018 15:12:23 GMT

I tried ordering Martha Stewart's Salmon. When I got to the shipping address it said,

Unfortunately, this item cannot be sent to the requested Ship-To address. This may be due to a shipping restriction or lack of service at that address. Please enter an alternate ship-to delivery address or remove the item from the shopping cart. You may also contact Customer Service or QVC Live Help, and a representative could provide more details or alternatives.

M58056 - Martha Stewart (8) 6-oz Atlantic Salmon Filets w/ Butter

I called customer service, asked me where I lived, PROP65 FOR CALIFORNIA. EFFECTIVE 8/25/18. Disappointed. Had ordered the salmon before, really liked them. I tried ordering Egg Harbor Faroe Island Salmon that went thru.. Strange. I enjoyed Egg Harbor Salmon, really good. That did not make sense! I liked the Martha Stewart's not only taste good, but, I loved the butter you received with it.

Re: CALIFORNIA UNABLE TO PLACE ORDERS

KatDesigns — Sun, 02 Sep 2018 18:45:27 GMT

Yes me too. I called twice (the 1st rep didn't know & was snippy but the 2nd was knowledgeable & explained to me). I was told finally that QVC is reviewing Prop 65 guidelines until then almost every item will be restricted. That includes Denim & Co. I was just trying reorder another D&C shirt that I received today & was blocked. It may be due to companies having to pay state taxes BUT they should have told the consumer long before...

They are going to have a lot of angry QVC customers....

Re: CALIFORNIA UNABLE TO PLACE ORDERS

GingerPeach — Sun, 02 Sep 2018 20:05:02 GMT

@Kachina624 wrote:
@Ifeelwicked. Maybe this will explain.. I've tried to provide a link but this system is so screwed up that it won't bring up the right thread. It's on about page 5; you can look it up. The title is correct but the text is wrong.

https://community.qvc.com/t5/Fashion/Proposition-65-California-is-Handling-my-Shopping-Addiction/m-p/48924

https://community.qvc.com/t5/Fashion/Proposition-65-California-is-Handling-my-Shopping-Addiction/td-p/4892455

Maybe this works better.

This link to an LA Times article was included in that thread.

http://www.latimes.com/health/la-he-pro-con2-2009nov02-story.html

Re: CALIFORNIA UNABLE TO PLACE ORDERS

SleeplessinSD — Sun, 02 Sep 2018 21:57:34 GMT

I just tried to order an Attitudes by Renee Poncho online and was informed it could not be shipped to my San Diego address. I did call CS. She tried again to order the item with the same result. She said this does not apply to all items, so I also was interested in a Laurie Felt top, and that order went through. For now, I guess it will be hit or miss!

Re: CALIFORNIA UNABLE TO PLACE ORDERS

this is my nic — Sun, 02 Sep 2018 23:27:57 GMT

If there's a non-perishable item you really want, can you have it sent to someone in another state and have them forward it to you?

Re: CALIFORNIA UNABLE TO PLACE ORDERS

TY — Sun, 02 Sep 2018 23:36:50 GMT

This will likely cost QVC a ton of money in lost sales.

Re: CALIFORNIA UNABLE TO PLACE ORDERS

Ifeelwicked — Mon, 03 Sep 2018 04:06:38 GMT

@SleeplessinSD wrote:
I just tried to order an Attitudes by Renee Poncho online and was informed it could not be shipped to my San Diego address. I did call CS. She tried again to order the item with the same result. She said this does not apply to all items, so I also was interested in a Laurie Felt top, and that order went through. For now, I guess it will be hit or miss!

I couldn’t order jewelry, but my Temp-tations order went through. I’m trying to get a headstart on my Christmas shopping. Their timing couldn’t be worse. 😡

Re: CALIFORNIA UNABLE TO PLACE ORDERS

missteree — Mon, 03 Sep 2018 06:31:40 GMT

Friday after midnight I tried twice to order three C. Wonder accessories for my daughters to sock away for Christmas and I got the error. I thought they restricted my account which didn't make sense. I contacted customer service on Saturday afternoon. The lady was a bit snippy initially but she was curious so she keep searching and found out why. I thought about it and shipped to another state and a relative will ship to me but I won't order anything else because its too much of a hassle. I just really wanted those items as a Christmas idea. This whole thing is terrible and like another postor said, "bad timing"!

Re: CALIFORNIA UNABLE TO PLACE ORDERS

Sylanne — Mon, 03 Sep 2018 10:54:33 GMT

@this is my nic wrote:
If there's a non-perishable item you really want, can you have it sent to someone in another state and have them forward it to you?

I think that is asking a lot for people to do for you. Plus the extra shipping cost of shipping from QVC to them; and them to you would make the cost of the item excessive.

Re: CALIFORNIA UNABLE TO PLACE ORDERS

CAcableGirl2 — Mon, 03 Sep 2018 15:00:22 GMT

@Ifeelwicked @missteree @Perlier @Ifeelwicked QVC is working through the issue. I was able to order glass candlesticks today that I was unable to order last night and ship to California!!

Try to order again, and it might work!

Re: CALIFORNIA UNABLE TO PLACE ORDERS

Ifeelwicked — Mon, 03 Sep 2018 22:58:47 GMT

I still can’t get the jewelry I want to go through, but no problem with my win order! CHEERS! 🍷

Re: CALIFORNIA UNABLE TO PLACE ORDERS

september — Tue, 04 Sep 2018 00:35:22 GMT

I haven't placed any orders with QVC since Sept. 1, but have ordered from Amazon and Macy's without any issues. This is clearly a QVC problem, and the people who should/could fix it are probably off for the holiday weekend.

Re: CALIFORNIA UNABLE TO PLACE ORDERS

Ifeelwicked — Tue, 04 Sep 2018 00:56:58 GMT

@Ifeelwicked wrote:
I still can’t get the jewelry I want to go through, but no problem with my win order! CHEERS! 🍷

*WINE 🍷

Re: CALIFORNIA UNABLE TO PLACE ORDERS

this is my nic — Tue, 04 Sep 2018 21:26:49 GMT

I have a very good friend in CA and would definitely help her if she wanted something from QVC. That is not too much to ask of a friend and I know she'd do the same for me. If the s&h from the Q were not too expensive, the additional shipping would not be restrictive, if it's an item she really wanted.

Re: CALIFORNIA UNABLE TO PLACE ORDERS

loriqvc — Tue, 04 Sep 2018 21:43:11 GMT

There are two threads in progress on this topic in the Customer Care forum, just in case anyone wants to check them out for more details.

Basically, the main issue is that QVC is holding individual vendors responsible for documenting their products in accordance with updated Prop. 65 rules. This is a fair and practical approach, especially with the large inventory QVC handles, but it is not being communicated well to consumers. The requirement for the documentation should have been enforced before now so sales could proceed, but apparently there are vendors who are just not cooperating—and only the vendors who have already complied are able to sell and ship their products.

As other posters have noted, there really needs to be a much better explanation presented when a transaction cannot be processed due to this regulation.

Re: CALIFORNIA UNABLE TO PLACE ORDERS

silkyk — Sat, 08 Sep 2018 15:04:31 GMT

I ordered some jeans from Issac and LOVED them and went back for more today and no dice. This is just crazy. Issac's jeans are gonna kill me? C'mon Q (AND VENDORS!)..... get whatever blah blah paperwork complete to sell clothing and stop this crazy.

Re: CALIFORNIA UNABLE TO PLACE ORDERS

MTMjack — Sun, 09 Sep 2018 03:26:41 GMT

Id read last week that several customers, from California, were having issues ordering. Was/ is it a certain area of California? I live in SoCal & I have not had any problems ordering.

Hope this problem gets resolved for all of you who cannot get their orders processed.

Re: CALIFORNIA UNABLE TO PLACE ORDERS

shoekitty — Mon, 10 Sep 2018 02:07:12 GMT

It's qvc's problem, as they had two years to fix it. August 31 was deadline. It has to be frustrating though. I haven't had trouble with items. Maybe try amazon, they complied with California...unless it is a 3rd party vendor.

Everyone hang in there, or try ordering from vendor directly. Like if it was a cuisinart, go to website. Martha stewart sells her salmon elsewhere too. I know I have done it. If it is tacha, go to tacha website, etc. i have done that as well.

I live in California? I tried ordering some soil from a website, I was turned down because of prop 65. So I just kept trying other websites , and it worked. It is not that you cannot buy the item, it is the vendor has not complied with putting notice in package. Most vendors have complied.

of course it has to maddening if it is a qvc exclusive, then you are stuck! Sorry this happening!