topic Re: calls from QVC in Q Talk

calls from QVC

wagirl — Thu, 30 Aug 2018 14:11:13 GMT

Has anyone gotten calls from the Q? I have a couple times but never answer as caller ID doesn't tell me who it is---I googled the number and found many responses that it is QVC about a security breach. I immediatley checked and changed all info and checked to make sure no weird things were bought on my account and all is well.

Re: calls from QVC

ALRATIBA — Thu, 30 Aug 2018 14:19:21 GMT

Did you verify with QVC that it was really them calling?

Re: calls from QVC

Mistreatedbycs — Thu, 30 Aug 2018 14:20:02 GMT

If the Q had a security breach their entire customer base would be affected.

Sounds like spam callers.

Re: calls from QVC

geezerette — Thu, 30 Aug 2018 14:22:02 GMT

I’ve never gotten a call from QVC, about anything.

Re: calls from QVC

PhilaLady1 — Thu, 30 Aug 2018 14:47:39 GMT

Never - and I've been a customer for over 25 years.

Re: calls from QVC

NickNack — Thu, 30 Aug 2018 14:55:00 GMT

@wagirl QVC would never call about a security breach. It would affect all of their customers, and they couldn't possibly call everyone. If you really think it could have been QVC you should call them and ask. This was a spam call.

Re: calls from QVC

2blonde — Thu, 30 Aug 2018 14:59:59 GMT

@wagirl They can put anything they want as the phone number and ID. This is a spoofer/spammer calling you. If you had answered they probably would have tried to get some personal info out of you.

Re: calls from QVC

January121 — Thu, 30 Aug 2018 15:06:43 GMT

Definitely SPAM

Re: calls from QVC

spiderw — Thu, 30 Aug 2018 15:11:02 GMT

The other day I did receive a call from QVC. It was a recording informing me a few ordered items were going to be delayed in delivery. I did check my order status and didn't see anything to be concerned about. I believe one item had a delayed arrival time. That was it.

Re: calls from QVC

KentuckyWoman — Thu, 30 Aug 2018 15:23:41 GMT

I'm a long time QVC customer and I have never, ever had a call from them.

Re: calls from QVC

seaBreeze — Thu, 30 Aug 2018 15:46:59 GMT

QVC called me twice ... it was due to letters I wrote to management concerning their business practices, and later received calls from their executive assistance who left voice messages each time. But otherwise, I believe they would only email customers for any other business matters.

Re: calls from QVC

MoJoV — Thu, 30 Aug 2018 16:49:29 GMT

Never got a call. But I did get a Thanksgiving greeting card one year. It was nice. 😁

Re: calls from QVC

BirkiLady — Thu, 30 Aug 2018 18:44:32 GMT

@wagirl As a matter of fact, yes. I received a phone call from Beth, one of the Monitors at QVC, who had been helping me with the returned Royal Palace rugs, a few days ago! The call was from QVC's actual number and had "QVC" listed as the calling party. I answered the call and was pleased to hear she had, indeed, issued the credits to my account as indicated in her response on this Board. It was a pleasure to talk to her in person. She's really, really good! Other than her call, no, I've never had QVC contact me by phone.

ETA: @MoJoV @seaBreeze @KentuckyWoman @spiderw @ALRATIBA @Just Bling @2blonde @NickNack @PhilaLady1 @geezerette @January121

Re: calls from QVC

tototwo — Thu, 30 Aug 2018 19:09:27 GMT

@MoJoV -- Well, there's another old memory! I remember when QVC would send out greeting cards (Thanksgiving, birthday month, etc.) which were 'signed' by all the hosts offering Easy Pays for a certain amount of time. Can't imagine QVC doing that today.

Re: calls from QVC

Daysdee — Thu, 30 Aug 2018 19:16:32 GMT

I've received calls from HSN (recorded) saying an item has been delayed, etc.

Re: calls from QVC

Tribesters — Thu, 30 Aug 2018 22:58:22 GMT

@wagirl

I had one of the mods on these boards call me once concerning a product I had ordered. She emailed first & asked if it was okay to call me. She resolved my problem quickly & I was very pleased that she took the time to personally contact me.

Re: calls from QVC

corita — Thu, 30 Aug 2018 23:11:49 GMT

@Daysdee wrote:
I've received calls from HSN (recorded) saying an item has been delayed, etc.
------------------
Just recently I had a call from HSN telling me that my returns had been received. I was so surprised.
Did not talk to the person, but the voice mail was very pleasant.

Re: calls from QVC

hellodali — Thu, 30 Aug 2018 23:27:34 GMT

I too received a call that had gone into our voicemail. It was a recording that stated one of my orders was going to take more time to ship. At that time I had three orders "in process" and I didn't care enough to call and try to find out which one it was.

The next day I checked and two had shipped and my "as is" order was and is still "in process".

I've been with QVC for well over 20 years and that was the first time I had ever received that type of call.

Re: calls from QVC

dooBdoo — Fri, 31 Aug 2018 01:45:23 GMT

Several months ago I received several calls from QVC that followed up on a problem with an order. Very helpful, and they even provided names and extension numbers for additional help.

It’s not necessarily true that a security breach would always affect all customers, by the way. Sometimes suspicious activity shows up only on one customer account, or just a few accounts. Aware of phishing email messages, it’s reasonable that QVC might opt for a phone call instead.

Regardless, since I don’t answer unless I recognize the caller ID, I would follow up as you did, @wagirl — looking up the number online — then I would contact QVC directly and ask about the call.

Re: calls from QVC

sunshine45 — Fri, 31 Aug 2018 00:29:53 GMT

i have received phone calls from qvc from both customer service AND from mods.

2 mods called at two different times to help with order problems and they took care of things immediately.

other calls have been for order delays and once or twice i believe an order would not go through due to credit card expiration dates that needed to be updated.