topic Re: Mailman Ordering for me? in Q Talk

Mailman Ordering for me?

Angels&Ladybugs — Sun, 26 Aug 2018 20:04:22 GMT

I was not going to post this, but after reading about the wrong items being sent, I have decided to as a heads up.

Every morning, I check my bank accounts online and also check my order status on several websites if I have anything coming. On Sunday morniing, March 11, I checked on the status of a D&C top I had ordered on the 8th. To my suprise, there was an order showing for the TSV of the previous day, March 10, of IT Cosmetics. I did not order this. I called CS immediately to let them know I did not order this and to cancel. Of course, they said it was too late to cancel. They also informed me that it was a phone order, which I NEVER do, I always order online. I told them to look at my account and see that I have never ordered any type of cosmetics. On top of that, I am a blonde caucasian and the makeup was ordered in the darkest shade. The icing on the cake was, express shipping to the tune of $20.19! I despise shipping charges and avoid them whenever possible. The CS rep actually told me that someone else in my house called it in. I told her that I live alone and had no one over yesterday. Next, I was told that someone could have broken in while I was out and used my landline to order. I told her I was home all day and night and had no burgulars who wanted to call in a makeup order TO BE SENT TO ME! Next, I was told that since the order definitely came from my phone number, the mailman could have broken in, ordered the makeup vis my landline phone with the plan of stealing it when it arrived. I kid you not. Not ONCE did it occur to this rep that someone at QVC made a mistake. When I pointed that out, she insisted that a phone order came in from my landline phone number the evening before. Long story short, it came, I didn't open it, returned it and got a refund on shipping both ways (after 3 more 15 minute phone calls) a month later. I told them to remove any credit cards I have on file to avoid this happening again and I went online and removed them from the "My Account" page. The point of the story is, someone at QVC made a mistake, big deal, I make them everyday. Just say so and fix it instead of making up outlandish scenarios that did not and could not happen. It was not much money, but if this mistake was made on a $5,000 massaging recliner, my CC company would have been a little upset. Everyday now, I check to see if the online QVC site has any credit cards on file. Sometimes they pop back up even after I have removed them repeatedly and not placed an order. So check and make sure on your accounts if you don't want the hassle of a mistake no one will admit.

Re: Mailman Ordering for me?

software — Sun, 26 Aug 2018 20:13:05 GMT

It's sad but your story doesn't surprise me, not exclusively with QVC but any customer service.

I think after the 2nd stupid excuse, I would have asked for a supervisor or hung up, waited a few and called back. They all work from a script, thinking is not allowed.

Shame on QVC

Re: Mailman Ordering for me?

AuntG — Sun, 26 Aug 2018 20:13:45 GMT

Very odd. I'll agree they threw out some pretty unlikely possibilities, but it appeared to QVC that the call came from your house so I guess they figured it wasn't anything on their end.

Re: Mailman Ordering for me?

Justice4all — Sun, 26 Aug 2018 20:14:11 GMT

You don't sleepwalk?!

Re: Mailman Ordering for me?

GAQShopr53 — Sun, 26 Aug 2018 20:15:21 GMT

Wow....I hope you find out what really happened...I would want to know so it doesn't happen again...Thanks for sharing!

Re: Mailman Ordering for me?

Mistreatedbycs — Sun, 26 Aug 2018 20:17:33 GMT

@Angels&Ladybugs

It's August, why are you telling us about this now for something that happened 5-6 month ago.

I would suggest for all you ladies who live alone, take your credit card off your account and then you can rest easy, no need to worry about anyone shipping you anything. If you don't pay, they don't ship.

Re: Mailman Ordering for me?

Pearlee — Sun, 26 Aug 2018 20:20:33 GMT

I've heard of "the butler did it" but "the mailman did it" is a new one!

Sorry that happened.

Re: Mailman Ordering for me?

I am still oxox — Sun, 26 Aug 2018 20:25:01 GMT

Maybe I am strange but I monitor my account often to check tracking numbers and returns, I would surely notice if something that I did not order was on there

Re: Mailman Ordering for me?

Naturesbeauty — Sun, 26 Aug 2018 20:28:01 GMT

@Justice4all wrote:
You don't sleepwalk?!

“Maybe Ambien?” 😱😂

Re: Mailman Ordering for me?

Citrine1 — Sun, 26 Aug 2018 20:40:41 GMT

@Naturesbeauty LOL LOL LOL Yes, let's blame the Ambien! Too funny.

Re: Mailman Ordering for me?

Q4u — Sun, 26 Aug 2018 20:50:30 GMT

Very interesting and very, very angering!!

If you feel your credit card has been compromised in any way throughout this ordeal.... cancel them completely through your credit card company!!! Then ask them to reissue you a new one! All you have to do is tell them you strongly believe it was compromised!! Then you can decide if you want your new card on file anywhere.....

Re: Mailman Ordering for me?

GSPgirl — Sun, 26 Aug 2018 20:51:27 GMT

This happened to me. I noticed a couple of items had been ordered, but had not been sent out yet. I called CS and and they cancelled the items and told me to change my password, which I did. We didn’t have any conversion about how they were ordered.

Re: Mailman Ordering for me?

Leeny — Sun, 26 Aug 2018 20:58:46 GMT

@Angels&Ladybugs @Citrine1 @Naturesbeauty @I am still oxox @Pearlee

I just experienced a very similar problem, no not the mailman story. On the 16th of August when I went into my emails I seen that the Q sent out an order for a Guerlain bath powder for $79. Ordered on the 15th, since when do they ship things out that fast?? I never ordered this, but I did put it on my wish list on the 15th. I called Customer Service and she looked it up and seen I didn't order anything online, but seen I did put it on my wish list. Get this.. I wished for 3. I don't think so. I wanted the order cancelled, but it was too late. Then I get a letter stating how to cancel an order... really? I've been shopping for over 20 years, I think I know how to cancel an order. Why would I cancel something I didn't order??? It arrived on Thursday and now I can sit and wait for a refund for ....who knows how long. So this must be a huge glitch in their computer system if you ask me. At least I didn't get the mailman did it story or all those other excuses. I think this is something happening more often than we hear about.

Re: Mailman Ordering for me?

Lisa Y — Sun, 26 Aug 2018 21:05:47 GMT

So I guess your mailman won't get a bread maker or wine glasses from you "gift closet"? 😀

On a serious note, sorry this happened to you and it seems like you are on top of things. You can't be too vigilant.

Re: Mailman Ordering for me?

chrystaltree — Sun, 26 Aug 2018 21:15:36 GMT

All that foolishness from a cs rep and never once did you say "stop!" and demand to speak to a supervisor? Mistakes do happen. Thing that amazes me is that you actually took all that garbage the cs rep was tossing at you. You know she was just having fun at your expense...right? If you didn't catch on early, certainly "the mailman broke in" should have made a light go off...

Re: Mailman Ordering for me?

Angels&Ladybugs — Sun, 26 Aug 2018 21:15:38 GMT

@Justice4all wrote:
You don't sleepwalk?!

Honestly, they were sooo adamant that I was starting to wonder until I noticed the $20.19 shipping charge and that was a dead giveaway. LOL

Re: Mailman Ordering for me?

chrystaltree — Sun, 26 Aug 2018 21:16:28 GMT

@Justice4all wrote:
You don't sleepwalk?!

It does sound like she might sleep shop...lol

Re: Mailman Ordering for me?

Spurt — Sun, 26 Aug 2018 21:17:34 GMT

@Angels&Ladybugs

OMG!!!! 😮 😮.....

I have been complaining about the lack of creativity and imagination on todays TV shows....Some network Executive needs to hire that QVC CS Rep as a TV show writer....what a fantastic IMAGINATION....SMH...What OUTLANDISH stories she used as an excuse......

Re: Mailman Ordering for me?

Angels&Ladybugs — Sun, 26 Aug 2018 21:18:55 GMT

@Mistreatedbycs wrote:
@Angels&Ladybugs

It's August, why are you telling us about this now for something that happened 5-6 month ago.

I would suggest for all you ladies who live alone, take your credit card off your account and then you can rest easy, no need to worry about anyone shipping you anything. If you don't pay, they don't ship.

As I am sure I stated in the first sentence of the post, I took the time to make that long post after seeing someone's recent post about receiving the wrong item. And to make the suggestion that you just repeated about taking your credit cards off of the "on file" section. I was not aware that there was a time limit for experience posts?

Re: Mailman Ordering for me?

chrystaltree — Sun, 26 Aug 2018 21:19:27 GMT

@Mistreatedbycs wrote:
@Angels&Ladybugs

It's August, why are you telling us about this now for something that happened 5-6 month ago.

I would suggest for all you ladies who live alone, take your credit card off your account and then you can rest easy, no need to worry about anyone shipping you anything. If you don't pay, they don't ship.

Huh????? Ony if they live alone???? Honestly, the story is so bizarre that I think who broke into her home and made that purchase....knows her credit numbers and would just fill it the field in...lol