topic Re: return policy in Q Talk

return policy

Boomernichols — Thu, 19 Jul 2018 14:14:31 GMT

has qvc always kept their shipping charge to a customer if they return an item?

i purchased a product and had to return said item. I paid the postage at my local post office and qvc will not refund the total price. The q does not refund my shipping they charged me on the front end. Is this standard, I will gomto jcpenney or amazon from now on..........

Re: return policy

Bascia — Thu, 19 Jul 2018 14:25:46 GMT

QVC's return policy is a farse. On some items they chearge $3.00 to shipping but on return it is $6.95. then is you call they tell you you can go to the PO and pay your return fee.

The purpose of shopping on line is convenience so to send back an item on line and get charged more than you spent is a fraud.

I returned three items this week. LOGO Vest that was like a dishcloth, Philosophy vials of scent, that was not worth $10.00 each, Almost $50 00 for skinny sticks of scent in a roll on.

I am lookng elsewhere like Evine to shop. HSN is now part of the QVC group so expect the same from them.

the quality of a lot of QVC's items has dropped and the prices have gone up. Susan Graver, almost every top is $49.95. Ridiculous.

TATA Qvc. By the way some of the Hosts are so into themselves. Kierten on the weekends, she poses with everything. The really thinks she is all that and a bag of chips. Hello.

Re: return policy

greyexplorer — Thu, 19 Jul 2018 14:30:25 GMT

Yes, it sure is. They changed their S/H pricing for most products a few years ago and with it came other changes - no 1/2 price S/H on the second, third, fourth, etc. of the same item number and no refund of original shipping charges.

Re: return policy

nomless — Thu, 19 Jul 2018 14:33:36 GMT

@Boomernichols wrote:
has qvc always kept their shipping charge to a customer if they return an item?
i purchased a product and had to return said item. I paid the postage at my local post office and qvc will not refund the total price. The q does not refund my shipping they charged me on the front end. Is this standard, I will gomto jcpenney or amazon from now on..........

You are correct, @Boomernichols. Q does not refund the original shipping charge. For many years, they did refund the shipping fee, but the policy changed several years ago. Now the original shipping fee is not refunded if you return the item.

Re: return policy

Equuleus — Thu, 19 Jul 2018 14:34:24 GMT

@Boomernichols you would know this if you've been shopping with QVC for a while. I believe other online stores do that also.

Re: return policy

geezo — Thu, 19 Jul 2018 14:49:53 GMT

I recently ordered four different items of clothing (all from different vendors,brands) and they came shipped to me in one bag! However the shipping charges were charged on each item!!! Is this even legal? Whatt a DEAL for QVC-that is like robbery if you ask me. I'm done ordering now period!

Re: return policy

MW in Iowa — Thu, 19 Jul 2018 15:10:15 GMT

Since they reduced their shipping charges , i am okay with it , try sending something back for $3 , it isn't happening , i sent a beauty item back to Evine thinking i would save some money by sending it myself , it was $8.75 postal , their label was $7.95 , so depending on weight $6.95 isn't always too bad. But i do agree it bugs me when they send everything in one box even if they are all separate order numbers and then charge each item shipping.

Re: return policy

Nightowlz — Thu, 19 Jul 2018 17:14:38 GMT

When you buy something from Q you are charged shipping. If you return that item you do not get back the charge for shipping to you. Q turns around & also charges you a fee to return the item. You are out original shipping cost to you plus the charge to ship it back. Big rip-off IMO. Q's making money on shipping costs.

You can still buy from places that will put all your orders in 1 box with 1 shipping charge which you get back if you return the items & you are only out return shipping. Those are the places I'm shopping with first.

If Q wants to charge shipping on each item each item should come in it's own packaging. Order your items at different times so they cannot make money off of you by putting all your orders in 1 package.

They also ship items that should be shipped in a box not a bag as to not damage or mush the item during shipping.

Re: return policy

SuziQ2 — Fri, 20 Jul 2018 02:00:25 GMT

If you go to Evine, they will keep the original shipping just like the Q. I have shopped there for years purchasing Isomers. You will pay full shipping for every item, and they will ship many together to save themselves shipping costs.

The only way you will get a full return and not pay return shipping, is if there is something wrong with the item. The only shopping network that doesn't keep your original shipping when you return something is HSN.

Re: return policy

Warrior2022 — Fri, 20 Jul 2018 03:55:13 GMT

This is by no means fraud. There were many notices sent regarding this. It is online as well as on the return labels. It would be some kind of fraud if it was not disclosed.

Re: return policy

RollTide2008 — Sat, 21 Jul 2018 00:54:27 GMT

Re: return policy

Starliteshine — Sun, 22 Jul 2018 17:13:05 GMT

I know this isn't the popular opinion here but I understand why QVC keeps the original shipping cost on a return. The cost to ship a package has increased drastically. To ship a small, First Class package is over $3. Priority Mail now starts at $6.95. They shipped the package to me and incurred the cost of shipping, why should they eat the cost if I decide to return the item? If the product is defective, they always refund the original shipping cost.

As for shipping items together and charging individual shipping fees per item, I am paying for the convenience of shopping at home. It makes up for the times when I paid $3 for shipping and I know it cost them $6 or more. I don't agree with the comment about ordering at different times just to raise the cost of shipping for QVC. It only adds to overall price increases for everybody in the long run.

Re: return policy

mariadomenica — Mon, 23 Jul 2018 12:34:07 GMT

I could NOT AGREE with you more!! Who does SG think she is. She is more expensive than Isaac. He is the "real deal". LOGO is ridiculous...and so are all the rags Lori piles on herself. Anything would look good on those thinner models. When Lori wears it...well....nuf sed!!!

Re: return policy

Twins Mom — Tue, 24 Jul 2018 13:06:59 GMT

Philosophy return would cost $8.95 plus the original $3.00 original shipping cost. Again I find myself keeping. I failed to cancel an auto delivery. Previously when I got email I was able to cancel but not now. It was shipped two days later. I am rethinking my auto deliveries. I thought one could suspend or hold auto deliveries but haven’t been able to figure that out. If anyone knows feel free to share.

Re: return policy

Lipstickdiva — Tue, 24 Jul 2018 14:58:16 GMT

There isn't a store I can think of that refunds the original s/h charge on a return, unless the item is defective. HSN is the only exception and I'm betting that will change.

Evine's s/h is ridiculous. $4.99 s/h on clothing for EACH item unless there is some type of deal. $6.99 + for s/h on jewelry. And they do not refund the original s/h either and you pay a return label fee.

It amazes me that people still do not know they pay a fee to use the QVC return label or that QVC doesn't refund the original s/h anymore. There are people on another board I post on who insist they do not pay a return label fee when they return to QVC. They swear their returns are free.

Re: return policy

DJs mom — Tue, 24 Jul 2018 15:48:01 GMT

@Twins Mom wrote:
Philosophy return would cost $8.95 plus the original $3.00 original shipping cost. Again I find myself keeping. I failed to cancel an auto delivery. Previously when I got email I was able to cancel but not now. It was shipped two days later. I am rethinking my auto deliveries. I thought one could suspend or hold auto deliveries but haven’t been able to figure that out. If anyone knows feel free to share.

@Twins Mom if you go into your account and select your auto delivery you have the option of delaying or canceling. You can also call customer service and have them do this for you. It will tell you the date each order is scheduled to ship.

Re: return policy

Daysdee — Tue, 24 Jul 2018 19:27:45 GMT

Returns to QVC are quite costly. I returned a small cosmetic item (forget if it was a lipstick or a pencil) and did not use their label, but went to the post office. Such a light item in an envelope (not a box) and it was still over $5.00. Good thing I got it with free shipping to me. I'm not crazy about the recent Breezies TSV, but I bought two colors so it would be $13. to do a return, so I'll just keep them. They are very pretty, but fabric isn't that comfortable and the fit could be better. I had vowed never to order that brand again, but I caved.

Re: return policy

Daysdee — Tue, 24 Jul 2018 19:30:25 GMT

@Boomernichols I haven't purchased from JCP in a lotng time, but the last I recall is that they stopped refunding shipping costs too. No shipping charge if you order over a certain amount or pick up at the store.