topic Re: ABOMINABLE customer service in Q Talk

ABOMINABLE customer service

dompaul — Sun, 10 Jun 2018 15:18:01 GMT

Trying to get a satisfactory answer or action through customer serice is like pulling teeth. I ordered a vacuum which is to include an addition battery that will be sent separately. Well that has never arrived and I cannot get any answer as to where it is at. Customer servie people don't even read what you send them. They actually told me to buy a battery f I want one!

Re: ABOMINABLE customer service

KingstonsMom — Sun, 10 Jun 2018 15:27:32 GMT

@dompaul

If you post this in the Customer Care forum or email QVCSocialTeam@QVC.com, they're great at resolving problems such as this!

Re: ABOMINABLE customer service

Kim-QVC — Sun, 10 Jun 2018 16:05:04 GMT

@dompaul wrote:

Trying to get a satisfactory answer or action through customer serice is like pulling teeth. I ordered a vacuum which is to include an addition battery that will be sent separately. Well that has never arrived and I cannot get any answer as to where it is at. Customer servie people don't even read what you send them. They actually told me to buy a battery f I want one!

Hi @dompaul I apologize that you had received poor customer service regarding this order. I was able to review the recent order for this vacuum, I see that you had spoke with our representative on 6/6/18 and we were able to send the replacement battery out on 6/7/18. I sent an email to you this AM with the UPS tracking information for this battery. I am sorry that we had disppointed you with this item. ~Kim

Re: ABOMINABLE customer service

KingstonsMom — Sun, 10 Jun 2018 16:24:43 GMT

@Kim-QVC @dompaul

See?! The Social team is the best for resolving problems!

Re: ABOMINABLE customer service

dompaul — Sun, 10 Jun 2018 18:06:08 GMT

Thak you Kim for you help. This Community Forum really worked. And for those who are critical of new contributors, all of you were that once. I have been a long time customer of QVC and never had to resort to this process before. It worked for me.