topic Re: Exchange question in Q Talk

Exchange question

Another new name Sue — Thu, 10 May 2018 20:47:20 GMT

When returning an item for size exchange, can I expect a notification of shipment of the replacement, or does it just appear at the doorstep?

Re: Exchange question

KentuckyWoman — Thu, 10 May 2018 21:16:58 GMT

Any time I have exchanged an item, I am notified via email that QVC received the returned item to be exchanged and they are in the process of shipping the replacement. They also include the estimated delivery date. Hope this helps.

Re: Exchange question

Another new name Sue — Thu, 10 May 2018 21:42:37 GMT

OK, thank you. Maybe mine is in the works. I'll wait a few more days.

Re: Exchange question

Coquille — Thu, 10 May 2018 21:45:08 GMT

@Another new name Sue You can always go into your QVC online account, go to order status and check to see when it ships. Take care.

Re: Exchange question

Another new name Sue — Fri, 11 May 2018 00:07:23 GMT

I did this. No mention of the return/exchange.

Re: Exchange question

DeniseColo — Fri, 11 May 2018 07:38:12 GMT

@Another new name Sue - Maybe wait a day or so then check your order status again. The exchange order will appear directly under the item you returned not as the most recent "order".

Re: Exchange question

Hooty — Wed, 16 May 2018 17:34:16 GMT

I've never done an exchange, how long does it normally take? TIA!

Re: Exchange question

Beth-QVC — Fri, 18 May 2018 19:21:49 GMT

@Another new name Sue

Just following up - did you receive your exchange?

Beth QVC

Re: Exchange question

Another new name Sue — Sat, 19 May 2018 02:33:11 GMT

How nice of you to ask. It's on its way, shipped on May 15. I imagine it will be on my doorstep in CA sometime next week. I appreciate the exchange. Seems like I always order too big.

Thank you.

@Beth-QVC

Re: Exchange question

culebra — Sat, 19 May 2018 07:38:32 GMT

@Hooty

I have done one exchange. It took about three weeks from time I sent back. I did not use the Q label. I sent back USPS Priority.

Re: Exchange question

Catch71 — Sat, 19 May 2018 15:16:37 GMT

I had to reply to this one. I sent a ring (Imperial Gold) back 10 days ago for a size exchange. I clearly marked "Exchange" and indicated the new size I needed. I waited for over a week - no word - decided to check order status and to my surprise it says, Returned, Refund Processed. I knew the size I needed was available because I checked before I sent it back. The size I needed is still available and has been all along. I called customer service and was told by a rude cs rep that it was refunded because my size wasn't available when they received my ring back. This is so not true - every single size is available and has been all along. He was very short and rude to me when i asked for my postage to be refunded, which they had deducted, and it will be interesting to see if I get it back. Meanwhile, I have not heard about a refund at all and I marked my slip to let me know. So my advice is call and ask what is going on. Now I have no ring and am so annoyed I may not even reorder for the principal. I am a very good customer for 15 years and I must say this is the first annoyed cs rep I have encountered. He sounded like he was in a bad mood and I was being annoying. Every other cs rep has been respectful. Wish i had his name.