topic Re: Track My Return in Q Talk

Track My Return

ninam — Sat, 10 May 2014 03:24:16 GMT

Does anybody have any information about the "Track My Return" tab in Order Status?

It has been missing since the 6th. I called customer service and got no answer except that they didn't think that this tab would be eliminated because it is used a lot.

I like to keep tabs on my returns so that I can see when I can expect my refund.

Re: Track My Return

CalminHeart — Sat, 10 May 2014 12:50:58 GMT

If you use Q's label, you can't track it until it reaches Q and maybe not even then. USPS doesn't track a package with Q's label on it like it does for priority mail. The 6th was just the other day. With Q's label, you may have to give it a good week or two.

Re: Track My Return

MalteseMomma — Sat, 10 May 2014 19:35:36 GMT

I called CS and she told me not to worry they believe I sent it back........lol...........yeaaaa I bet they do........ She said that QVC believes their customers are honest. hmmmmmm

There is no tracking info on my return at all I'm waiting for a $100 refund on a damaged order. With absolutely no return info,how will I be refunded if they don't receive it?

Re: Track My Return

Kachina624 — Sun, 11 May 2014 08:57:04 GMT

The USPS tracking is a joke. Don't be alarmed if nothing shows up. Have faith and the Postal Gods will get your package to the correct place...eventually.

Re: Track My Return

CalminHeart — Sun, 11 May 2014 13:31:32 GMT

If you really want to track your return, go to uspsdotcom and print your own postage. USPS will even give you flat rate priority boxes and envelopes for free. And it's less than Q's label will cost you. The only time I use Q's label is if it's a bulkier or heavier package....like shoes or a handbag. Otherwise, I print my own postage because I feel better about tracking and proof of delivery.

Re: Track My Return

ReagansMom — Mon, 12 May 2014 20:15:23 GMT

I've returned two things in the past week. Both items were damaged. I use the Q's postage paid label because I am not going to pay to return damaged goods. That should be on their tab.

I, too, am not happy that the "track your return" is no longer available. When it was available you could view when the package was accepted by the post office, and when it was received by QVC. Why would they remove this feature? Maybe so we won't know how long they procrastinate before issuing a refund?

At least the post office did print out the receipt for me so if I need proof they were returned I have it. They don't always.

Re: Track My Return

MJDinVegas — Tue, 13 May 2014 03:47:10 GMT

On 5/10/2014 CalmInTheHeart said:
If you use Q's label, you can't track it until it reaches Q and maybe not even then. USPS doesn't track a package with Q's label on it like it does for priority mail. The 6th was just the other day. With Q's label, you may have to give it a good week or two.

I've returned a number of things using the Q labels, usually walking them into the PO to get a receipt logging it into their system. Returns from the islands can be slower than Pony Express. I usually wait 12 days (the time span Q allows for the return to arrive then call CS. After 12 days, they will process the refund even if they don't have the package back; they can check and see where the return is en route.

Re: Track My Return

icezeus — Tue, 13 May 2014 03:50:03 GMT

On 5/10/2014 MalteseMomma said:
I called CS and she told me not to worry they believe I sent it back........lol...........yeaaaa I bet they do........ She said that QVC believes their customers are honest. hmmmmmm

There is no tracking info on my return at all I'm waiting for a $100 refund on a damaged order. With absolutely no return info,how will I be refunded if they don't receive it?

Whenever I return a package to either QVC or HSN. I always walk it into the post office and ask for a receipt. It prints a tracking number for you and it's free of charge.

Re: Track My Return

kittymomNC — Tue, 13 May 2014 15:24:03 GMT

I can't figure out why people don't think the post office website is reliable or that it's "a joke". I have found it to be extremely reliable. I track every package I send back to either HSN or QVC, and it shows me the exact status every day until the Shipping Agent gets it.

If you use the tracking number under the large barcode at the bottom on the Q's return label, go to the USPS website, and click on Manage Your Mail in the blue bar, it will give you a place to enter that barcode. The information is updated sometimes several times a day, and will tell you when the package was accepted at the P.O., and when it is picked up by the QVC "Shipping Agent". Your package stays at the Post Office until that Shipping Agent picks it up. I check my returns daily on the USPS website to see what the status is. After it is picked up by the Q's Shipping Agent, you can no longer track it through the post office - you have to wait until QVC updates their status, which is not very timely. Sometimes there is no information there, and all of a sudden my item says "Returned" on the order status page.

If you will use the barcode information as I stated, you will have no problem seeing what is happening with your package. I had one package sit at the post office for SEVEN DAYS before being picked up by the QVC Shipping Agent. What happens from there, I have no idea until it finally shows up on Q's status.

You also need to take your package in to the post office and get a proof of mailing receipt--if your package never shows up at QVC, you have the proof that you did mail it.

Re: Track My Return

Miss Panda — Mon, 19 May 2014 17:47:08 GMT

I am becoming increasingly frustrated with the prepaid QVC return labels. Three of the last four things I have sent back have sat at the post office for between one and two weeks before being picked up by the shipping agent (Newgistics). I currently have a defective Barbara Bixby ring that has been sitting at the post office since 5/9 waiting to be picked up. Sooo annoying!

For those discussing the tracking numbers, the tracking # under the bottom barcode is the USPS tracking #. Once the item is picked up from the post office by the shipping agent (Newgistics), go to the Newgistics website and use the tracking # that is underneath the top barcode. I always take a picture of the return label before I send my returns back, that way I have the tracking numbers.

Also, I noticed that Nordstrom also uses USPS and Newgistics for their prepaid returns and I have no problems. My returns are always picked up from the post office and begin moving right away. Not sure what cheap contract the Q has with Newgistics. I swear it seems Newgistics only picks up QVC packages from the post office twice a month, if that!

Re: Track My Return

kittymomNC — Mon, 19 May 2014 17:59:17 GMT

On 5/19/2014 Miss Panda said:
I am becoming increasingly frustrated with the prepaid QVC return labels. Three of the last four things I have sent back have sat at the post office for between one and two weeks before being picked up by the shipping agent (Newgistics). I currently have a defective Barbara Bixby ring that has been sitting at the post office since 5/9 waiting to be picked up. Sooo annoying!

For those discussing the tracking numbers, the tracking # under the bottom barcode is the USPS tracking #. Once the item is picked up from the post office by the shipping agent (Newgistics), go to the Newgistics website and use the tracking # that is underneath the top barcode. I always take a picture of the return label before I send my returns back, that way I have the tracking numbers.

Also, I noticed that Nordstrom also uses USPS and Newgistics for their prepaid returns and I have no problems. My returns are always picked up from the post office and begin moving right away. Not sure what cheap contract the Q has with Newgistics. I swear it seems Newgistics only picks up QVC packages from the post office twice a month, if that!

Miss Panda, finally someone else who understands about the tracking numbers! Thank you! As you can see from my post just before yours, I've explained this too, and have done it on multiple threads, but apparently people just don't pay attention. Some keep complaining that the post office tracking is a joke, which is totally untrue. The longest I had items sit at the post office was one week - and it was five items that were sized wrong and I had to reorder in the meantime in case they sold out, so I had 10 items on my credit card at once. I make a copy of my label, too, so I can track it. I did not know you could track it through Newgistics after the shipping agent picks it up. I have some things to return now, and will try that. Between receiving defective items, items sized completely wrong, etc., and the frustration of returns, it has made me curtail my QVC purchases. QVC is very slow at updating the return status on their website. Thanks for the information on Newgistics!

Re: Track My Return

Miss Panda — Mon, 19 May 2014 19:33:32 GMT

On 5/19/2014 kittymomNC said:
On 5/19/2014 Miss Panda said:
I am becoming increasingly frustrated with the prepaid QVC return labels. Three of the last four things I have sent back have sat at the post office for between one and two weeks before being picked up by the shipping agent (Newgistics). I currently have a defective Barbara Bixby ring that has been sitting at the post office since 5/9 waiting to be picked up. Sooo annoying!

For those discussing the tracking numbers, the tracking # under the bottom barcode is the USPS tracking #. Once the item is picked up from the post office by the shipping agent (Newgistics), go to the Newgistics website and use the tracking # that is underneath the top barcode. I always take a picture of the return label before I send my returns back, that way I have the tracking numbers.

Also, I noticed that Nordstrom also uses USPS and Newgistics for their prepaid returns and I have no problems. My returns are always picked up from the post office and begin moving right away. Not sure what cheap contract the Q has with Newgistics. I swear it seems Newgistics only picks up QVC packages from the post office twice a month, if that!

Miss Panda, finally someone else who understands about the tracking numbers! Thank you! As you can see from my post just before yours, I've explained this too, and have done it on multiple threads, but apparently people just don't pay attention. Some keep complaining that the post office tracking is a joke, which is totally untrue. The longest I had items sit at the post office was one week - and it was five items that were sized wrong and I had to reorder in the meantime in case they sold out, so I had 10 items on my credit card at once. I make a copy of my label, too, so I can track it. I did not know you could track it through Newgistics after the shipping agent picks it up. I have some things to return now, and will try that. Between receiving defective items, items sized completely wrong, etc., and the frustration of returns, it has made me curtail my QVC purchases. QVC is very slow at updating the return status on their website. Thanks for the information on Newgistics!

I totally get what you mean about the frustrating return service making your curtail you purchases. I feel the same way. I am so annoyed I even feel like returning the ring I got to replace the defective one sitting at the post office. There are still a few items that are only a good deal at QVC but there are many brands where I have found the exact same item elsewhere for the same price (or less) plus free shipping. On top of that, the last two rings I ordered have had issues with the stones. So this slow return shipping just adds to the reasons for me to scale back shopping with the Q.

Re: Track My Return

Kjelle — Mon, 26 May 2014 21:07:03 GMT

The return label gives you the option to send it back UPS. I just sent back something for the first time. It won't track on the Q but it tracks just fine at ups.com. I wouldn't bother with USPS. Their tracking is a joke.

Re: Track My Return

Miss Panda — Thu, 05 Jun 2014 20:26:46 GMT

On 5/26/2014 Kjelle said: The return label gives you the option to send it back UPS. I just sent back something for the first time. It won't track on the Q but it tracks just fine at ups.com. I wouldn't bother with USPS. Their tracking is a joke.

It must depend on what you are returning. The last few things I sent back only had the option of being returned via USPS. But I mainly came to give an update on my last return. I mailed it 5/9. After 11 days of it sitting at the local post office I called the 1-800 number on the USPS website to complain. A few hours later it was marked as ""available for pickup by the shipping agent"" and the next morning it was finally marked ""picked up by the shipping agent."" So it took 12 days to move. If I hadn't called to complain who knows how much longer it would have sat. At least I got an email confirmation only three days after that letting me know the Q had received and processed my return.

Re: Track My Return

Ladyrain — Fri, 06 Jun 2014 01:45:09 GMT

To the OP's question....I, too, discovered the 'track your return' function missing. I sent two emails to Customer Service about this. I received a reply to the first one, which was basically the run-around about it being back up in a few hours, which did not happen. Am still awaiting a reply to my second email.