topic Re: EXPLAIN THIS...SHIPPING in Q Talk

EXPLAIN THIS...SHIPPING

highmaintenancejan — Wed, 25 Apr 2018 17:37:37 GMT

TWO DIFFERENT ORDERS...TWO DIFFERENT SHIPPING CHARGES and QVC ships them in the same package!!!

WHY DO I HAVE TO PAY FOR 2 SHIPPING CHARGES???????????

I'M FUMING???

Re: EXPLAIN THIS...SHIPPING

Catch71 — Wed, 25 Apr 2018 17:44:21 GMT

I have had that also. I guess its the new way. Someone explained the s&h is also for processing the order (handling) so in a nutshell when you order it is not known if you have any other orders it can be combined with but QVC saves money if you do!

I am all for combining orders to save on shipping material, but I agree moneywise it is in their favor not ours!

Re: EXPLAIN THIS...SHIPPING

fthunt — Wed, 25 Apr 2018 17:57:17 GMT

With so many complaints I've thought about this....and I've had Amazon combine orders - but in a fair way. I can order a garden tool - then hours later order something for the dog - and add on a CD music recording. Amazon collects all these items and ship in one box......but ....the difference is Amazon most likely offered 2 of the items as free shipping. So I paid for one to be shipped and the other 2 items road along for free.

Even though the weight of the box increased.

QVC doesn't offer such 'perks'. If an item does offer free s/h - it's one item in the box.

Re: EXPLAIN THIS...SHIPPING

Lila4Now — Wed, 25 Apr 2018 18:01:15 GMT

The truth of the matter is, QVC uses shipping and handling charges as another source of revenue. They really stick it to their customers on shipping. I often see things on air, then find them on other sites with either free, or cheaper shipping. The items are almost always cheaper than on QVC, too. Most other sites charge shipping on the total of your order. When you reach a certain point, shipping is free. Not QVC, they will stab their customers any chance they get! If other places can offer free shipping like that, QVC should too! QVC takes advantage of loyal customers, they never reward them. Shop other places, you will see. I've found some excellent customer service on other sites, too. QVC can charge what they want for shipping, and I can shop other sites that respect their customers!

Re: EXPLAIN THIS...SHIPPING

PINKdogWOOD — Wed, 25 Apr 2018 18:38:01 GMT

@fthunt Nailed it!!! And just a couple more reasons why I joined prime after years of 'light' shopping, I do a lot a shopping at amazon.

Amazon also gives you some time before they begin processing so if you forgot something you can go back and to that same order. Monthly prime is less than 2 returns on q label. There's something to think about. I buy so many things there that I used to get here, clothing, shoes, beauty items (yes I feel safe buying makeup at amazon). I get my stuff in 2 days for free and can return it for free.

Re: EXPLAIN THIS...SHIPPING

PINKdogWOOD — Wed, 25 Apr 2018 18:38:55 GMT

@Catch71 I would have already phoned CS on this.

Re: EXPLAIN THIS...SHIPPING

highmaintenancejan — Wed, 25 Apr 2018 19:56:07 GMT

But, on Amazon shipping is free...so I don't care how they package it!! BUT, when I'm paying the shipping I don't want them combining it....QVC!!!

Re: EXPLAIN THIS...SHIPPING

Tabbycat — Wed, 25 Apr 2018 20:51:25 GMT

Thinking out loud ...

I don't understand the loyality of QVC customers when they get treated this way.

And No, I no longer shop at the Q, but I was a happy and loyal customer for many years once upon a time when

"Quality Value Convenience" meant something.

edited: @highmaintenancejan .... I've read threads about this topic and other complaints, so I just wanted to clarify "customers" in general here... not just you.

Re: EXPLAIN THIS...SHIPPING

SunValley — Wed, 25 Apr 2018 21:03:42 GMT

Because you pay by the weight and two items weigh more than one?

Re: EXPLAIN THIS...SHIPPING

IMW — Wed, 25 Apr 2018 21:14:30 GMT

It is also great that orders at Am——on can help your favorite charity. .05% of your order goes to your favorite charity through Am———-on Smile.

Re: EXPLAIN THIS...SHIPPING

Daysdee — Wed, 25 Apr 2018 21:20:41 GMT

@Lila4Now wrote:
The truth of the matter is, QVC uses shipping and handling charges as another source of revenue. They really stick it to their customers on shipping. I often see things on air, then find them on other sites with either free, or cheaper shipping. The items are almost always cheaper than on QVC, too. Most other sites charge shipping on the total of your order. When you reach a certain point, shipping is free. Not QVC, they will stab their customers any chance they get! If other places can offer free shipping like that, QVC should too! QVC takes advantage of loyal customers, they never reward them. Shop other places, you will see. I've found some excellent customer service on other sites, too. QVC can charge what they want for shipping, and I can shop other sites that respect their customers!

Our reward from QVC is "easy pay" which to me is no reward at all. I'm being extremely careful about ordering now even with the $3.00 shipping. If it turns out to be a return it costs (buyer) around $10. even if it is a lipstick. Many other sites offer faster shipping for free plus often they have discount codes to use. Also, free returns.

Re: EXPLAIN THIS...SHIPPING

MalteseMomma — Wed, 25 Apr 2018 21:49:57 GMT

I got 4 different orders in 1 box on Monday!

Re: EXPLAIN THIS...SHIPPING

nomless — Wed, 25 Apr 2018 22:08:55 GMT

@highmaintenancejan wrote:
TWO DIFFERENT ORDERS...TWO DIFFERENT SHIPPING CHARGES and QVC ships them in the same package!!!

WHY DO I HAVE TO PAY FOR 2 SHIPPING CHARGES???????????

I'M FUMING???

@highmaintenancejan, why? Because It's Q's policy. They charge shipping on each item. It doesn't matter if the items ship in multiple boxes or one box, there is a shipping charge on each item (unless the item has free shipping, which is rare). If we are not ok with the policy, we can make the choice to shop elsewhere.

Re: EXPLAIN THIS...SHIPPING

Montana — Wed, 25 Apr 2018 22:27:18 GMT

Almost anything QVC has to offer, except a particular brand of clothing, I can find elsewhere. And with either free or much lower shipping.

To me, the Q just seems so anti-customer - I don’t understand it.

Re: EXPLAIN THIS...SHIPPING

highmaintenancejan — Thu, 26 Apr 2018 11:24:29 GMT

@MalteseMomma wrote:
I got 4 different orders in 1 box on Monday!

ARGH!!! To me...this isn't right!! If they are the same order, maybe... QVC get with the program!!!!!!!

Re: EXPLAIN THIS...SHIPPING

LilMadi — Thu, 26 Apr 2018 14:10:52 GMT

Addition to the Amazon s&h charges. If you get the Amazon Prime subscription, anything that ships FROM Amazon vs the vendor is FREE s&h, which if you order enough items from them in a year, can save you A LOT of money.

Re: EXPLAIN THIS...SHIPPING

DJs mom — Thu, 26 Apr 2018 14:21:33 GMT

@IMW wrote:
It is also great that orders at Am——on can help your favorite charity. .05% of your order goes to your favorite charity through Am———-on Smile.

@IMW we are allowed to say Amazon along with any other retailer on these forums. We just aren't allowed to post a link to their sites.

Re: EXPLAIN THIS...SHIPPING

Qshopper1991 — Fri, 27 Apr 2018 15:59:29 GMT

I just hope this crappy policy doesn't creep over to HSN now that Q bought HSN.

Re: EXPLAIN THIS...SHIPPING

tandksmom — Fri, 27 Apr 2018 16:23:48 GMT

When I pay for shipping, I want only ONE shipping handler/company handing my packages. I have received packages from companies where my packages start out with UPS then delivered to the USPS and then delivered to me. Most of the time I am given only one shipping number and cannot track my package. The packages are usually delayed a day from the expected delivery date. When I pay for shipping, I expect one company to handle and deliver my package.

Re: EXPLAIN THIS...SHIPPING

QVCJH — Sun, 29 Apr 2018 00:26:00 GMT

QVC gets bulk shipping rates but has always paid state sales taxes, unlike Amazon, which finally began collecting taxes on April 1 of this year. If you ship an item on your own, you will pay pay much more than you want to. I once sent a Berkshire blanket to my granddaughter and spent $12.99 to ship it to a city that is fifty miles from me. The Q shipped cross country to me for less than $7.00.