topic Has anyone had this problem? in Q Talk

Has anyone had this problem?

LilMadi — Mon, 09 Apr 2018 22:29:00 GMT

Sometimes, I will cancel an item, it will read that the item is cancelled on the website. I will reload the page to make sure it's still reflecting a cancelled status and it is. Then I'll find out later that QVC shipped the item. I will check the website and it does not reflect cancelled anymore. WHAT is with this????????????

Re: Has anyone had this problem?

Scooby Doo — Mon, 09 Apr 2018 22:39:56 GMT

Yes I have. Just today I sent back an order that I had cancelled while on the waitlist and it was processed anyway.

Re: Has anyone had this problem?

LilMadi — Mon, 09 Apr 2018 22:57:04 GMT

Thank you! At least I know I'm not going crazy.................

Re: Has anyone had this problem?

ruthbe — Mon, 09 Apr 2018 22:57:54 GMT

Yes this has happened to me. I think the message for cancellation doesn't get sent fast enough to the shipper...and its sent.

But then for other crazy reasons.....I have tried to cancel an item.....right after I order an item. I'm not allowed to cancel. Then it sits "in Process" for days.

So crazy!!!!!!

Re: Has anyone had this problem?

IMW — Tue, 10 Apr 2018 01:23:20 GMT

Yes, and many contributors on this forum have spoken of this happening to them.

Too many to be coincidence, this is purposeful on QVC’s part - orders used to be able to be cancelled until they shipped out -no more.

Of course this is just my opinion.

Re: Has anyone had this problem?

Another new name Sue — Tue, 10 Apr 2018 12:38:56 GMT

Are other retailers as accommodating allowing customers to cancel so readily and online? Choose wIsley and you’ll be spared these troubles.

Re: Has anyone had this problem?

Spurt — Tue, 10 Apr 2018 23:36:15 GMT

I thought I had canceled an item but then I got a letter in the mail from QVC stating even though I had canceled an item there was a glitch and it had been sent out. And they told me to mark it as defective and return it and I would get a full refund including original shipping........but that only happened that one time....Usually even if I change my mind and I cancel quickly I get a message Im too late and can't cancel.....