topic Re: My First Unsatisfactory Customer Service Problem in Q Talk

My First Unsatisfactory Customer Service Problem

bootsanne — Tue, 03 Apr 2018 22:13:42 GMT

I've been a member since the beginning. I have an older 14k gold Diamonique ring, a large marquis center with a row of round stones with a row of marquis on each side. At the time it was expensive for CZ. I even had my bridal set made to look like it with a smaller marquis. The ring still looks like new except that 2 small marquis fell out. I called CS service today, and even though the rep tried to find it, because I don't have the receipt, there is nothing they can do. Even though it says DQCZ on the band I can't prove it came from QVC. Needless to say, I am disappointed. Diamonique is supposed to have a lifetime guarantee and if it wasn't 14k, I'd pitch it. But I guess lifetime only means if you have a 20 year old receipt. Lesson learned.

Re: My First Unsatisfactory Customer Service Problem

skuggles — Tue, 03 Apr 2018 22:33:58 GMT

I have ALL my receipts in a file cabinet for all jewelry. I only have two DQ items tho.

Re: My First Unsatisfactory Customer Service Problem

GCR18 — Tue, 03 Apr 2018 22:43:03 GMT

Do warranties at other companies not require a receipt? I assumed that was standard. How else would a company know you bought it from them. There are seconds sold on places like EBay, etc. I wouldn't think they come with the warranty. Sorry you are having this issue.

Re: My First Unsatisfactory Customer Service Problem

millieshops — Tue, 03 Apr 2018 23:01:20 GMT

@bootsanne I have to admit I never read the guarantee, but for some reason I always thought it protected us from the DMQ itself changing, not from loss of a stone.

Any chance of finding a local jeweler who can replace the CZ's? The labor would cost more than the stones, but since you love the ring, that's what I'd try.

PS- Your post made me glad I've saved my jewelry receipts although some of my favorite pieces came from companies that don't even exist after all the years I've owned the pieces. So much for those guarantees, too!

Re: My First Unsatisfactory Customer Service Problem

bootsanne — Tue, 03 Apr 2018 23:17:20 GMT

I don't expect a new ring, just want this repaired. I would even pay for the repair. I know the ring has been discontinued and I know about receipts. I was just too stupid to keep a 20 year old receipt for a CZ ring.

Re: My First Unsatisfactory Customer Service Problem

bootsanne — Tue, 03 Apr 2018 23:19:57 GMT

On the bright side, gold has probably tripled so that will be my only option.

Re: My First Unsatisfactory Customer Service Problem

GSPgirl — Wed, 04 Apr 2018 01:17:00 GMT

@millieshopswrote:
@bootsanne I have to admit I never read the guarantee, but for some reason I always thought it protected us from the DMQ itself changing, not from loss of a stone.

Any chance of finding a local jeweler who can replace the CZ's? The labor would cost more than the stones, but since you love the ring, that's what I'd try.

PS- Your post made me glad I've saved my jewelry receipts although some of my favorite pieces came from companies that don't even exist after all the years I've owned the pieces. So much for those guarantees, too!

It covers the loss of a stone because I had a pendant that lost one of the tiny stones and QVC took care of it. This was 15 years ago.

Re: My First Unsatisfactory Customer Service Problem

GSPgirl — Wed, 04 Apr 2018 01:26:21 GMT

@skuggleswrote:
I have ALL my receipts in a file cabinet for all jewelry. I only have two DQ items tho.

Make sure they haven’t faded like some of mine have. I have old QVC ones where you can’t even read the item number. I keep mine in a drawer.

Re: My First Unsatisfactory Customer Service Problem

GSPgirl — Wed, 04 Apr 2018 01:32:09 GMT

@bootsannewrote:
I don't expect a new ring, just want this repaired. I would even pay for the repair. I know the ring has been discontinued and I know about receipts. I was just too stupid to keep a 20 year old receipt for a CZ ring.

Well, wouldn’t it have been nice if they told us that? Besides if you had it, it might be faded like some of mine. I do know that my jeweler replaces Cz’s and it is a very upscale jewelry store.

Re: My First Unsatisfactory Customer Service Problem

Kachina624 — Wed, 04 Apr 2018 01:36:21 GMT

@bootsanne. Why don't you take the ring to a jeweler and get an estimate on replacing and setting new stones? They can order stuff like CZs from catalogs. It shouldn't be too expensive.

Re: My First Unsatisfactory Customer Service Problem

Lila4Now — Wed, 04 Apr 2018 03:27:11 GMT

Over the long haul, I've never been aware of QVC standing behind anything they sell. I've known others who bought Cook's Essentials who have had the same problem. Cook's Essentials is stamped on the bottom of the pans, and they still won't honor their guarantee. That's why I don't buy high dollar items from them. Especially since they print their receipts so they fade with age, even if you save them, nobody could read them! That gives QVC another way to avoid having to honor their guarantee.

Re: My First Unsatisfactory Customer Service Problem

millieshops — Wed, 04 Apr 2018 13:47:27 GMT

@GSPgirlThanks. I have some DMQ from those days, too. I've been lucky with them so far, but your info will stick with me.

Re: My First Unsatisfactory Customer Service Problem

willomenia — Wed, 04 Apr 2018 14:51:45 GMT

@GCR18 wrote:
Do warranties at other companies not require a receipt? I assumed that was standard. How else would a company know you bought it from them. There are seconds sold on places like EBay, etc. I wouldn't think they come with the warranty. Sorry you are having this issue.

Yes, heidi daus required no receipt or shipping fee, btw very fast turn around, ecclissi sent me a new bezel without receipt because iost a stone, also eterna gold did a repair without receipt. These companies should know their own products

Re: My First Unsatisfactory Customer Service Problem

goldensrbest — Wed, 04 Apr 2018 14:57:44 GMT

You have a fake diamond ring for 20 years,and you want a warranty for it?

Re: My First Unsatisfactory Customer Service Problem

San Antonio Gal — Wed, 04 Apr 2018 14:59:35 GMT

A suggestion for fading/torn receipts - I take a picture of important receipts/documents and save it on my laptop / phone.

Re: My First Unsatisfactory Customer Service Problem

RespectLife — Wed, 04 Apr 2018 18:43:39 GMT

@bootsanne

I would NOT accept what the C/S rep told you on the phone.

I would email AND write to Corporate and insist they help you.

While they do not archive our order history that far back, they DO know exactly how long you have been a QVC customer. (in fact, I was checking my order history today. It shows only about 10 orders in 2015. My husband WISHES I only placed ten orders in a year! lol)

IMHO, you should NOT have to pay for replacement of stones that fell out. The prongs should be sturdy enough to last the lifetime. I have a diamonique set that is missing two stones. I called and was told they would be replaced at no charge. I do have my receipt but haven't return it yet.

Don't accept that answer....a 14K setting even w/ CZ is not a cheap piece of jewelry.

Re: My First Unsatisfactory Customer Service Problem

WORKING GAL — Wed, 04 Apr 2018 21:20:27 GMT

I have many old pieces of Diamonique in 14 kt gold. I don't remember them stating back then that there was any kind of warranty. Mine all look pretty good except for "Kathy Levine's Ring" which has a 2 ct. heart stone. It does not clean up sparkling clean. The newer 2 ct. heart stones are much more sparkly. When I heard about the warranty a seveal years ago, I thought it was something new.

Re: My First Unsatisfactory Customer Service Problem

bootsanne — Thu, 05 Apr 2018 14:35:53 GMT

@RespectLife wrote:
@bootsanne

I would NOT accept what the C/S rep told you on the phone.

I would email AND write to Corporate and insist they help you.

While they do not archive our order history that far back, they DO know exactly how long you have been a QVC customer. (in fact, I was checking my order history today. It shows only about 10 orders in 2015. My husband WISHES I only placed ten orders in a year! lol)

IMHO, you should NOT have to pay for replacement of stones that fell out. The prongs should be sturdy enough to last the lifetime. I have a diamonique set that is missing two stones. I called and was told they would be replaced at no charge. I do have my receipt but haven't return it yet.

Don't accept that answer....a 14K setting even w/ CZ is not a cheap piece of jewelry.

Thanks for all the responses. Actually the CS rep went back as far as the system allowed and brought up many purchases including a 14kt marquis tennis bracelet that I purchased around the same time to match this ring. She just could not find this ring. They would accept---w/o the receipt--if it could be found in the system. I even offered to pay since I'm sure they would have to have a huge inventory of CZ stones. No luck. At the time I don't believe QVC offered any protection plan, which in any case would be long voided. I'll try a local jeweler and last option will be to sell it for the gold. Just find it very odd they have very, very old purchases around the same time but no record of this ring. Oh well.