topic Re: Why?? in Q Talk

Why??

Chatyone 2 — Wed, 14 Mar 2018 12:00:30 GMT

Why is it that it takes days and days to get something to ship? I am getting so tired of ordering it and it taking eight or nine days to get that item to my home.. the item sits in process for days now .. and I am getting so tired of it .. I need to find another place to do my shopping.. The Q isnt what it used to be.. and the prices are nuts .. just saying

Re: Why??

Ketra — Wed, 14 Mar 2018 12:07:56 GMT

@Chatyone 2 I know, there is no excuse with the prices qvc charge for shipping to take so long to process & ship. I think QVC needs some advice from the Amazon executives on successful processing / shipping in the online marketplace.

Re: Why??

Group 5 minus 1 — Wed, 14 Mar 2018 12:59:27 GMT

I ordered a blouse on the fifth of March it has been at the GR post office for four days.

Re: Why??

Marcib — Wed, 14 Mar 2018 13:14:34 GMT

I have slowed my purchases way back directly due to this as well. Two tops are being delivered today, I hope, both ordered March 3rd, 11 days! I ordered during the spring event but that should do it for quite a while as when I order other places, I generally get most items within 5 days, max....

Re: Why??

chrystaltree — Wed, 14 Mar 2018 13:48:52 GMT

I still get most things in 3-4 days. Occasionally, it takes 5 or 6 days. I have never had to wait more than 6 days for anything. However, 8 or or 9 days wouldn't matter a bit to me because I'm not ordering anything that I need right away.

Re: Why??

MomCat — Wed, 14 Mar 2018 14:32:30 GMT

I wish I could understand WHY some experience this slow processing/shipping, and others don't. My items are promptly delivered, and always have been, even with shipping to 3 different addresses in the last 5 years. I would gladly trade places with you guys since I never order anything I have to have right away. I personally don't care when it ships as long as I get that tracking message.

Re: Why??

RespectLife — Wed, 14 Mar 2018 14:43:23 GMT

I surely don't know why QVC takes so long to process/ship/receive. I never get an order in less than 10 days. Doesn't matter, not in a hurry.

HOWEVER, we all KNOW that QVC is slow!!!

What I want to know is why people order from the Q, one of the slowest shippers out there, and then complain about it?

A thread was started yesterday by a long time shopper complaining about the same thing.

No, it shouldn't take this long; yes, it is frustrating and annoying.

But why continue to shop somewhere you KNOW full well will not deliver your item quickly? Not trying to be mean or argumentative, I just don't understand why anyone would order from Q if they are in a hurry? We should be willing to accept the fact it is what it is.

Re: Why??

ScrapHappy — Wed, 14 Mar 2018 15:23:16 GMT

I called QVC about an order I placed on 3/5 because it was "in process" for the longest time. Finally shipped but still, as of today 3/14, have only gotten 2 of the 4 items. On the other hand...I purchased a beauty item from another company and received it in two days. And I order scalp sunscreen from Walmart on 3/12 and just received email it will be delivered today (3/14). Wow! That's what I call fast shipping.

Re: Why??

LynnieM — Wed, 14 Mar 2018 15:32:35 GMT

I've only started ordering in the last year, and find things get to me on a timely manner. When it is a busy time of year(holiday or a special event such as the woman's event a week or so ago..you have to understand things are going to be shipped at a slower pace due to the volume of items being processed at that time. Or...they do give you options to purchase a faster delivery at a higher price. (all shopping online does that..). If I needed it in a rush that would be my alternative choice..spend more and have it in a day or two. I will say I try to shop the clearance priced items..you get some good deals that way. And I try to buy items that have free shipping...they aren't that often but when they are..I ususally try to buy IF they still have my size. FYI... Evine has the highest shipping prices around..I don't buy from them because of that. Got to pick your battles...and be patient.

Re: Why??

Teddixat — Wed, 14 Mar 2018 15:37:13 GMT

@Chatyone 2

I was told by CS that it depends on whether the item is being shipped directly from the vendor or by QVC. For example, my Josie Maran Self Tanner was ordered on 3-5-18 and I received it on 3-8-18. Apparently as soon as the order was directed to Josies warehouse it was shipped and apparently my living in California had something to do with it since one of their warehouse is in California. I know it is frustrating. I had an order sit in process for 5 days

Re: Why??

SeaMaiden — Wed, 14 Mar 2018 15:54:41 GMT

I had an advance order of a product that was suppose to ship Feb 26th.... I waited close to a month for that day to come.... and ....well ...that ship day passed well into march and my order page still said that the ship date was Feb 26th..... I cancelled the order. No way am I going to wait a month for an order to ship and then NOT HAVE IT SHIP.

Interesting thing about the above order... I ordered it way before it sold out when they were airing it..... and IT STILL went to advanced order...??? How could something I ordered BEFORE IT SOLD OUT... go to advanced order and at the back of the line....??? Hmmmm......

This is why QVC will fail as a business competing with Amazon and the like. Even the other shopping channels seem to get their orders to me. It is only QVC that I have issues with both on ordering and just trying to navigate their darn website which is the WORST WEBSITE ON THE ENTIRE WEB.

Re: Why??

faeriemoon — Wed, 14 Mar 2018 16:19:18 GMT

The only time I get things rather quickly is when the are only in process for a short time (a day or two), then go out UPS, and are delivered by UPS.

USPS takes forever, and that SmartPost thing (DumbPost, actually), adds another three days at least. It's not uncommon for items to take 10 days or more to arrive at my door.

Re: Why??

GSPgirl — Wed, 14 Mar 2018 19:38:13 GMT

HSN, unfortunately, is now doing the same thing and items are coming in UPS packages, which makes it a little difficult to send back. Qvc is now doing the same. I must use one of my own QVC brown envelopes or an old UPS envelope and send the items back that way. What happens when I run out of old QVC and HSN packaging?

Re: Why??

GingerPeach — Wed, 14 Mar 2018 21:28:24 GMT

@RespectLifewrote:
I surely don't know why QVC takes so long to process/ship/receive. I never get an order in less than 10 days. Doesn't matter, not in a hurry.

HOWEVER, we all KNOW that QVC is slow!!!

What I want to know is why people order from the Q, one of the slowest shippers out there, and then complain about it?

A thread was started yesterday by a long time shopper complaining about the same thing.

No, it shouldn't take this long; yes, it is frustrating and annoying.

But why continue to shop somewhere you KNOW full well will not deliver your item quickly? Not trying to be mean or argumentative, I just don't understand why anyone would order from Q if they are in a hurry? We should be willing to accept the fact it is what it is.

I'm guessing that those of us who have experienced faster shipping from other retailers will hope that QVC might change its shipping processes. Surely if other big retailers can, so can QVC.

I like QVC for other reasons but I see no reason this company can't improve on its shipping. I don't think anyone is asking for super quick shipping, perhaps just more efficient shipping.

Re: Why??

febe1 — Thu, 15 Mar 2018 05:53:37 GMT

@GingerPeachwrote:
@RespectLifewrote:
I surely don't know why QVC takes so long to process/ship/receive. I never get an order in less than 10 days. Doesn't matter, not in a hurry.

HOWEVER, we all KNOW that QVC is slow!!!

What I want to know is why people order from the Q, one of the slowest shippers out there, and then complain about it?

A thread was started yesterday by a long time shopper complaining about the same thing.

No, it shouldn't take this long; yes, it is frustrating and annoying.

But why continue to shop somewhere you KNOW full well will not deliver your item quickly? Not trying to be mean or argumentative, I just don't understand why anyone would order from Q if they are in a hurry? We should be willing to accept the fact it is what it is.

I'm guessing that those of us who have experienced faster shipping from other retailers will hope that QVC might change its shipping processes. Surely if other big retailers can, so can QVC.
I like QVC for other reasons but I see no reason this company can't improve on its shipping. I don't think anyone is asking for super quick shipping, perhaps just more efficient shipping.

Cheapest shipping costs the least and takes the longest.

Re: Why??

CalminHeart — Thu, 15 Mar 2018 11:43:46 GMT

Q just outsourced some jobs to Poland and laid off a few hundred US workers. This tells me all I need to know about Q's interest in U.S. workers and its ethics.

If I recall correctly, 200 of those laid off were from warehouses so expect shipping and returns to become even slower.

Re: Why??

Ketra — Thu, 15 Mar 2018 11:50:30 GMT

@CalminHeart That happened a year and a half ago. I know because I got really upset at the Q over it. I don’t think they’ll be doing it again anytime soon. They got a lot of bad PR. I don’t know what their shipping and processing problem is now, but they’re losing a lot of business because of it,

Re: Why??

Diva on The Q — Thu, 15 Mar 2018 12:14:03 GMT

@faeriemoonwrote:
The only time I get things rather quickly is when the are only in process for a short time (a day or two), then go out UPS, and are delivered by UPS.

USPS takes forever, and that SmartPost thing (DumbPost, actually), adds another three days at least. It's not uncommon for items to take 10 days or more to arrive at my door.

DumbPost...

Re: Why??

Patriot3 — Thu, 15 Mar 2018 12:51:42 GMT

I've got you all beat....lol. I ordered a lantern Dec 3. It's still in Columbus!! Of course, I don't even care anymore!

Re: Why??

CalminHeart — Thu, 15 Mar 2018 14:36:26 GMT

@Ketrawrote:
@CalminHeart That happened a year and a half ago. I know because I got really upset at the Q over it. I don’t think they’ll be doing it again anytime soon. They got a lot of bad PR. I don’t know what their shipping and processing problem is now, but they’re losing a lot of business because of it,

They did it again in January of this year.