topic Which label for returns in Q Talk

Which label for returns

geegerbee — Mon, 12 Mar 2018 04:37:05 GMT

It appears we have a choice to use either UPS or USPS for prepaid returns of $6.95. Is that right? Wouldn't the UPS return cost more? I need to return sandals that should have fit, but didn't. Label says 3 lbs. Do you think I could wind up paying less or more sending it by myself?

Re: Which label for returns

CalminHeart — Mon, 12 Mar 2018 09:43:56 GMT

I never use Q's labels. Tracking is pretty much non-existent. I print flat rate priority mail postge at usps.com and it costs the same or less than Q's label plus it arrives there faster and with tracking. i set it up when preparing the label to receive emails as it progresses through the postal system and when it's delivered. You can't do tht with Q's label. .

Re: Which label for returns

haddon9 — Mon, 12 Mar 2018 09:49:59 GMT

It really depends...it could be less or more. However when you ship on your own you have tracking and a much faster refund.

I have a FedEx account so I ship most of my returns via FedEx and the Q gets it within a day or two. However I usually return more than one item or order at a time.

Re: Which label for returns

SunValley — Mon, 12 Mar 2018 11:39:50 GMT

It depends on the size and weight of the package and if you have access to discounted rates. I returned the set of two t-shirts that were a recent TSV. I had the mistaken notion that I could send them back cheaper using the pay yourself label. The USPS lady asked if I had the prepay label as it would be much cheaper because of QVC’s discounted rates—$6.95 vs. $12.95. And this was a small soft pack. Shoes, coats, sheets, etc. would cost even more. Unless it’s jewelry, the prepay label is often the better bargain.

Re: Which label for returns

LindaSal — Mon, 12 Mar 2018 12:58:19 GMT

I have found that USPS is always less than UPS.

Re: Which label for returns

sann — Mon, 12 Mar 2018 14:06:57 GMT

When I return and item I always print my own label, and drop off package at UPS store. Never use QVC pre printed label. Always get refund in less than 2 weeks.

Re: Which label for returns

Lucytink — Tue, 13 Mar 2018 00:06:42 GMT

I would never use the QVC return label again. You will be charged the $6.95 and also the shipping fee you already paid again. I was told this is to get the return to the right place. So you may end up paying item price + original shipping + $6.95 return label + original shipping fee again. That is so not fair but QVC states it is explained somewhere. I have emailed customer service several times but never got a response. Again, pay your own shipping. It will be cheaper!

Re: Which label for returns

willomenia — Tue, 13 Mar 2018 06:18:29 GMT

@CalminHeartwrote:
I never use Q's labels. Tracking is pretty much non-existent. I print flat rate priority mail postge at usps.com and it costs the same or less than Q's label plus it arrives there faster and with tracking. i set it up when preparing the label to receive emails as it progresses through the postal system and when it's delivered. You can't do tht with Q's label. .

You are wrong. The qvc return labels do show tracking you just go yo your order status, click on track your return. As for the price of returns, just have the post office check your cost first, I always add insurance if I send back myself, most of the time it's only a dollar or so difference.

Re: Which label for returns

CalminHeart — Tue, 13 Mar 2018 11:28:54 GMT

@willomeniawrote:
@CalminHeartwrote:
I never use Q's labels. Tracking is pretty much non-existent. I print flat rate priority mail postge at usps.com and it costs the same or less than Q's label plus it arrives there faster and with tracking. i set it up when preparing the label to receive emails as it progresses through the postal system and when it's delivered. You can't do tht with Q's label. .

You are wrong. The qvc return labels do show tracking you just go yo your order status, click on track your return. As for the price of returns, just have the post office check your cost first, I always add insurance if I send back myself, most of the time it's only a dollar or so difference.

It's never shown any tracking for mine there.

If you do use the Q label, be sure to have it scanned and get a receipt. That proves it was mailed in case Q doesn't receive it.

Re: Which label for returns

Pecky — Tue, 13 Mar 2018 13:05:51 GMT

@CalminHeartwrote:
I never use Q's labels. Tracking is pretty much non-existent. I print flat rate priority mail postge at usps.com and it costs the same or less than Q's label plus it arrives there faster and with tracking. i set it up when preparing the label to receive emails as it progresses through the postal system and when it's delivered. You can't do tht with Q's label. .

That is what I have been doing since you posted this before and I love it. I get up dates every time the package moves.

Re: Which label for returns

nyc1 — Tue, 13 Mar 2018 13:10:29 GMT

I use the QVC label for convenience. I smack it on the package and it goes to the mailroom at my company. My time is worth it.

However, I do understand both viewpoints and options. I like that we have a choice.

Re: Which label for returns

tsavorite — Wed, 14 Mar 2018 12:55:10 GMT

I have never seen a UPS label included with any of my QVC purchases. Their pre printed label is always from USPS. And when I have used them I can never get any tracking info...lot's of complaints posted in the Customer Care forum about that.

I always have them scan it at post office and get a receipt....you never know what could happen and that is your proof.

For the most part if I have to send back several items I would have post office do it instead...as Q (unless items were sent to you in same bag/order form) will charge you on each item a 6.95 return fee which is totally wrong!

Re: Which label for returns

DJs mom — Wed, 14 Mar 2018 13:28:31 GMT

@Lucytinkwrote:
I would never use the QVC return label again. You will be charged the $6.95 and also the shipping fee you already paid again. I was told this is to get the return to the right place. So you may end up paying item price + original shipping + $6.95 return label + original shipping fee again. That is so not fair but QVC states it is explained somewhere. I have emailed customer service several times but never got a response. Again, pay your own shipping. It will be cheaper!

This is not true. You do not pay original shipping twice. You pay it once and if you return an item you get refunded the amount you paid minus original shipping and the Q return label fee if you used it.