topic Excellent Customer Service in Q Talk

Excellent Customer Service

Sweet_Serenity — Thu, 08 Mar 2018 13:52:08 GMT

Purchased H288515 Shark Rocket. CS kindly credited 17.00 shipping. For the inconvenience having to return Dyson being defective. Refunded same day. 💗

Re: Excellent Customer Service

dex — Thu, 08 Mar 2018 14:04:59 GMT

I bought a beaded stretch bracelet a few years back.Wore it to lunch with friends.The bracelet broke and the beads went everywhere...on a roll ya might say.I called CS and they said return it but I said I didn’t pick it up off the floor...too embarrassed.I was credited full amount which I think was excellent as I didn’t have any pieces to send back

Re: Excellent Customer Service

Group 5 minus 1 — Thu, 08 Mar 2018 14:17:33 GMT

This is NOT excellent customer service. Because some of us think this is excellent,cs is mediocre to poor. As long as we think this way (excellent) it will never improve.

Re: Excellent Customer Service

IMW — Thu, 08 Mar 2018 15:01:19 GMT

Customer service seems to be hit or miss. It is great to hear a positive experience. Thanks for posting.

Re: Excellent Customer Service

Sweet_Serenity — Thu, 08 Mar 2018 15:07:14 GMT

@Group 5 minus 1wrote:
This is NOT excellent customer service. Because some of us think this is excellent,cs is mediocre to poor. As long as we think this way (excellent) it will never improve.

Do agree there is always "room for improvement" including myself. My post meant no harm. Thanking Qvc Customer Service. Have a nice day.⚘

Re: Excellent Customer Service

millieshops — Thu, 08 Mar 2018 15:56:43 GMT

@Group 5 minus 1I agree with those who think CS did every bit as much as CS can do - and that's excellent.

Because you gave not even a hint of a reson why you disagree, I'm okay with ignoring your post. No reason to reply. TY