topic Re: HOME PAGE CHANGED???/ THE TOP/BANNER IS ALMOST NON-EXISTENT AND PAGE SEEMS MIXED UP in Q Talk

HOME PAGE CHANGED???/ THE TOP/BANNER IS ALMOST NON-EXISTENT AND PAGE SEEMS MIXED UP

xvi045 — Sat, 17 Feb 2018 16:33:26 GMT

Re: HOME PAGE CHANGED???/ THE TOP/BANNER IS ALMOST NON-EXISTENT AND PAGE SEEMS MIXED UP

tashiar — Sat, 17 Feb 2018 16:37:13 GMT

I haet i and it's very confusing. I hope they go back to the original concept.

Re: HOME PAGE CHANGED???/ THE TOP/BANNER IS ALMOST NON-EXISTENT AND PAGE SEEMS MIXED UP

momtochloe — Sat, 17 Feb 2018 16:41:55 GMT

Yep they really hosed the latest iteration of the home page as you shouldn't have to page down to almost the bottom to find the TSV. Sigh.

Actually they hosed the top of all of the pages and there is no search function. Again, sigh.

Re: HOME PAGE CHANGED???/ THE TOP/BANNER IS ALMOST NON-EXISTENT AND PAGE SEEMS MIXED UP

PattyAnn8 — Sat, 17 Feb 2018 16:55:51 GMT

I have written once in thirty years, this will be the second time.

What is wrong with QVC? You had a great home page, unlike HSN, and now it is terrible. Too much trouble to use to find what I want. Get your IT department to change it backto the way it was.

It is terrible now. (I realize HSN and QVC are hooked up now but the QVC website worked now it doesn't.

Re: HOME PAGE CHANGED???/ THE TOP/BANNER IS ALMOST NON-EXISTENT AND PAGE SEEMS MIXED UP

luvmybeetle — Sat, 17 Feb 2018 18:55:37 GMT

I agree completely. I am soooooooo tired of trying to find things. I wanted to buy the on air product and couldn't find the on-air picture. I am so confused and tired of things changing. I need usability not confusion. Please QVC make it easy to find something.

Re: HOME PAGE CHANGED???/ THE TOP/BANNER IS ALMOST NON-EXISTENT AND PAGE SEEMS MIXED UP

January121 — Sat, 17 Feb 2018 19:45:08 GMT

I agree .... the home page is terrible .... as a matter of fact everything on the web site is horrible .... QVC WHAT IS GOING ON????

Re: HOME PAGE CHANGED???/ THE TOP/BANNER IS ALMOST NON-EXISTENT AND PAGE SEEMS MIXED UP

Kachina624 — Sat, 17 Feb 2018 23:26:54 GMT

@momtochloewrote:
Yep they really hosed the latest iteration of the home page as you shouldn't have to page down to almost the bottom to find the TSV. Sigh.

Actually they hosed the top of all of the pages and there is no search function. Again, sigh.

@momtochloe. See the magnifying glass on the left side? That's the search function.

Re: HOME PAGE CHANGED???/ THE TOP/BANNER IS ALMOST NON-EXISTENT AND PAGE SEEMS MIXED UP

momtochloe — Sun, 18 Feb 2018 00:50:34 GMT

@Kachina624wrote:
@momtochloewrote:
Yep they really hosed the latest iteration of the home page as you shouldn't have to page down to almost the bottom to find the TSV. Sigh.

Actually they hosed the top of all of the pages and there is no search function. Again, sigh.
@momtochloe. See the magnifying glass on the left side? That's the search function.

Thank you @Kachina624 but unfortunately I don't have the magnifying glass anywhere on the top of the page. It's my understanding that maybe the problem is with folks like me that use Chrome?

Re: HOME PAGE CHANGED???/ THE TOP/BANNER IS ALMOST NON-EXISTENT AND PAGE SEEMS MIXED UP

CalminHeart — Sun, 18 Feb 2018 01:41:40 GMT

Having worked with IT and business areas for a Fortune 500 company for decades, I can tell you that what Q did to their website is opposite what big businesses are doing today. Today's goals include (not limited to) requiring as few clicks as necessary to get to any page and to make it user intuitive/friendly. Q failed in both points. They added multiple clicks to get to the most common pages (ie: schedule, previously shown products) and made the navigation more cumbersome for users. And the darned top nav floats, which has been shown to be a huge irritant to users.

I give them an F.

Re: HOME PAGE CHANGED???/ THE TOP/BANNER IS ALMOST NON-EXISTENT AND PAGE SEEMS MIXED UP

Kachina624 — Sun, 18 Feb 2018 04:45:21 GMT

@CalminHeart Your description of what other businesses are doing does seem a lot more logical. I too, was surprised at the number of clicks it took to get the program guide.

Re: HOME PAGE CHANGED???/ THE TOP/BANNER IS ALMOST NON-EXISTENT AND PAGE SEEMS MIXED UP

makena — Sun, 18 Feb 2018 04:50:43 GMT

It looks fine to me. Although I do notice that the TSV picture is much larger. I can't figure out what are the complaints are about including the issue with items recently aired.

Re: HOME PAGE CHANGED???/ THE TOP/BANNER IS ALMOST NON-EXISTENT AND PAGE SEEMS MIXED UP

CHRISSIE — Sun, 18 Feb 2018 05:19:33 GMT

Where is My Account? Where is Items Recently on TV? Why would they change a cover page that was easy to navigate?.

Re: HOME PAGE CHANGED???/ THE TOP/BANNER IS ALMOST NON-EXISTENT AND PAGE SEEMS MIXED UP

RINNI — Sun, 18 Feb 2018 05:40:11 GMT

No recently on air section, no listings as to what programs were on earlier, no calendar showing upcoming programs, no category sections for easier search, What we do have is a magnifying icon(if you can actially see it.) Hope the person that made the decision on this change was not a cross-over HSN person. Would not be a good omen! Please change back. I already e-mailed this complaint. Hope someone is listening, or reading.

Re: HOME PAGE CHANGED???/ THE TOP/BANNER IS ALMOST NON-EXISTENT AND PAGE SEEMS MIXED UP

TY — Sun, 18 Feb 2018 09:39:25 GMT

I think that the view that we see depends on what device you are using and what browser you are using to access the QVC website. On my Windows 7 desktop with IE11 and Google Chrome I have the older and usable version of the top horizontal banner so far. But on my ipad2 and ipad mini with the Safari browser the new banner that has pictograms is not user friendly. All of the links that used to be easy to find are now under the left hand side menu that you have to click on to find.

QVC never thinks of their customer, who they are, how old they are, how they access the internet, nor how they visit their website. These awful re-designs are always buggy and poorly designed and implemented -- every single time.

Without fail the new processes irritate and annoy their customer base with these poorly thought out changes that accomplish nothing of value. It doesn't make it easier for their customers to shop nor would it every attract new customers when they cannot find things.

Re: HOME PAGE CHANGED???/ THE TOP/BANNER IS ALMOST NON-EXISTENT AND PAGE SEEMS MIXED UP

Forrest3 — Sun, 18 Feb 2018 11:25:23 GMT

I also agree with this post! I use the recently on air button. It was right there on the front, now it’s buried and hard to find. This new upgrade is really a downgrade and don’ t say we are stupid, it’s really a very poor design. I guess you want your sales to go DOWN. If things are that difficult to find your customer will go elsewhere!!!

Re: HOME PAGE CHANGED???/ THE TOP/BANNER IS ALMOST NON-EXISTENT AND PAGE SEEMS MIXED UP

momtochloe — Sun, 18 Feb 2018 16:29:44 GMT

@Kachina624wrote:
@CalminHeart Your description of what other businesses are doing does seem a lot more logical. I too, was surprised at the number of clicks it took to get the program guide.

@Kachina624, I stand corrected as I do have the magnifying glass but only on the home page (which to be honest I rarely visit). Thank you again for helping me with this.

@CalminHeart@ (who by the way did not come up in the box when I typed in the @ symbol, sigh) thank you for sharing your experiences as whatever it is they did, it not only doesn't work for so many people but it is also not a step in the right navigational direction.

Re: HOME PAGE CHANGED???/ THE TOP/BANNER IS ALMOST NON-EXISTENT AND PAGE SEEMS MIXED UP

orclin — Sun, 18 Feb 2018 16:40:55 GMT

This new set-up is AWFUL! What were they thinking?? We have 2 seperate QVC accounts in our household and we share a computer. I can't even find where you log out so we can sign back in to the other account. When many multiple steps are involved to getting to the same goal that used to take maybe 2 steps, how is that an "improvement"?? Please QVC, please, please remove this "improvement"!

Re: HOME PAGE CHANGED???/ THE TOP/BANNER IS ALMOST NON-EXISTENT AND PAGE SEEMS MIXED UP

lbwshop — Sun, 18 Feb 2018 16:43:33 GMT

Hate it!!!

Re: HOME PAGE CHANGED???/ THE TOP/BANNER IS ALMOST NON-EXISTENT AND PAGE SEEMS MIXED UP

maxxb1 — Sun, 18 Feb 2018 20:43:35 GMT

I HATE THE NEW HOME PAGE. It is too confusing to even bother to order now. Thanks you will save me some money.

Re: HOME PAGE CHANGED???/ THE TOP/BANNER IS ALMOST NON-EXISTENT AND PAGE SEEMS MIXED UP

Knitters — Sun, 18 Feb 2018 23:02:37 GMT

I agree. There is more that I don't enjoy about QVC lately than items, people and web features that are enjoyable.