topic Re: Question about my Clarisonic in Wellness

Question about my Clarisonic

radimage — Sat, 16 Aug 2014 14:33:50 GMT

I just got my Clarisonic, and I can't figure something out...and I read all the instructions:

When I put it on the charger, there's no indicator to actually show if it's charging. I'm assuming it is...am I missing something? Is there supposed to be NO charging indicator?

Thank you in advance for any help.

Re: Question about my Clarisonic

Mtnbikegirl — Sat, 16 Aug 2014 14:40:46 GMT

I believe when it's fully charged it should stop blinking. Mine blinks when I first plug it in. It holds a charge for a really long time.

Isn't it a great product? My entire family uses it! We love it!!

Re: Question about my Clarisonic

geezerette — Sat, 16 Aug 2014 15:07:10 GMT

mtnbikegirl is right--it will blink when charging, then turns to solid when fully charged.

Although you don't specifically say which type of Clarisonic you have, I assume when you say that you put it on the charger this means you have the larger model that goes on a base stand charging unit (as opposed to the Mia which has a magnet charger). On the larger unit, the small top light should blink when charging, or be solid green when fully charged. If you put the unit on the charger and there is no light, it means you haven't placed the unit on the charger correctly. Make sure it sits solidly on the base unit (the side with the lights should be facing out--towards you) until you see the green light. Also, there should be an instruction pamphlet included with your Clarisonic which should explain this.

Re: Question about my Clarisonic

radimage — Sat, 16 Aug 2014 15:15:31 GMT

On 8/16/2014 geezerette said:
mtnbikegirl is right--it will blink when charging, then turns to solid when fully charged.

Although you don't specifically say which type of Clarisonic you have, I assume when you say that you put it on the charger this means you have the larger model that goes on a base stand charging unit (as opposed to the Mia which has a magnet charger). On the larger unit, the small top light should blink when charging, or be solid green when fully charged. If you put the unit on the charger and there is no light, it means you haven't placed the unit on the charger correctly. Make sure it sits solidly on the base unit (the side with the lights should be facing out--towards you) until you see the green light. Also, there should be an instruction pamphlet included with your Clarisonic which should explain this.

It's the Clarisonic Plus...with the magnetic charging stand. The pamphlet just says to place it on the charger. I get NO light at all. What a disappointment.

When I 'live chatted' with QVC...they just punted to Clarisonic. They didn't even say that they were sorry I got a defective unit.

Thanks for your help.

Re: Question about my Clarisonic

geezerette — Sat, 16 Aug 2014 16:50:09 GMT

That's always disappointing when you're the one to get a defective product, isn't it? And especially when customer service seems to not even care. But it happens to us all at some point, I guess.

All I can say is that Clarisonic has sold thousands, if not millions, of these devices and the overwhelming majority of them work as promised. I have had two for several years and use them daily with no problems at all.

Since you say you just got yours I assume you can still return it. You might want to try an exchange, rather than a refund, to see if you can get a workable unit. Good luck.

Re: Question about my Clarisonic

wagirl — Sat, 16 Aug 2014 17:07:42 GMT

just went to youtube and there should be 4 lights on the machine itself, that light up green and it beeps when you place it in the charger. After all 4 lights are green, that means it is fully charged. If not, then you should call the company.

Re: Question about my Clarisonic

ahoymate — Sun, 17 Aug 2014 00:47:38 GMT

Call Clarisonic they will help you. QVC customer service people know very little; as U found out

Re: Question about my Clarisonic

Reever — Sun, 17 Aug 2014 00:57:44 GMT

can't stand the bald vendor who hawks this product.

Re: Question about my Clarisonic

hfpint — Sun, 17 Aug 2014 01:40:57 GMT

Are you talking about the one that was just the TSV? If so, make sure that you have the outside of the Clarisonic facing out from the charger. The brush head part needs to face the charging stand. The green lights are on the backside of the brush.

Re: Question about my Clarisonic

radimage — Sun, 17 Aug 2014 11:39:39 GMT

Thanks, everyone. I will call Clarisonic Monday morning. If they can't help me, I'm sending it back to QVC.

It's really sad to get a cool new thing that you can't use. I appreciate all your tips and help.

Re: Question about my Clarisonic

Allegedly — Sun, 17 Aug 2014 12:46:02 GMT

I know this sounds silly but have you tried plugging it into a different outlet just to be sure it is the Clarisonic and not your wall outlet? This has happened to me when the outlet was tripped and I needed to reset it. As soon as the brush is placed on the charging unit, you should hear a bleep to let you know it is charging (and then the lights on the handle blink until it is fully charged). Good luck!

Re: Question about my Clarisonic

ahoymate — Sun, 17 Aug 2014 16:47:46 GMT

On 8/16/2014 Reever said: can't stand the bald vendor who hawks this product.

Dr. Robb? He's an engineer & an inventor not a TV vendor or personality. Can't U appreciate his talent?

Re: Question about my Clarisonic

!FitChick! — Sun, 17 Aug 2014 17:08:30 GMT

The Mia model ( not the plus) has a green light that either indicates it's charging or it's charged ( I plug mine in after every use, so I don't pay attention to the light). The big clairisonic has a series of green lights that indicate it's charging or it's charged- again I plug mine in after each use, so I don't pay attention to the lights.

Re: Question about my Clarisonic

Danky — Sun, 17 Aug 2014 20:32:46 GMT

On 8/16/2014 Reever said: can't stand the bald vendor who hawks this product.

The feeling is probably VERY mutual !

Re: Question about my Clarisonic

ritasNo1Fan — Sun, 17 Aug 2014 21:43:55 GMT

Clinique just came out with their own sonic cleanser. $89

Re: Question about my Clarisonic

radimage — Mon, 18 Aug 2014 01:12:08 GMT

On 8/17/2014 Smurfette said:
I know this sounds silly but have you tried plugging it into a different outlet just to be sure it is the Clarisonic and not your wall outlet? This has happened to me when the outlet was tripped and I needed to reset it. As soon as the brush is placed on the charging unit, you should hear a bleep to let you know it is charging (and then the lights on the handle blink until it is fully charged). Good luck!

I thought the same thing, so yes, I tried a few outlets...just to be sure.

Thanks for the tip.

Re: Question about my Clarisonic

radimage — Mon, 18 Aug 2014 15:43:04 GMT

Even though their call center is in India, they were very nice, and Clarisonic is sending me a new unit.

It's going to have to be the White one...they don't seem to have all the special colors. All I want is a Clarisonic that works.

Thank you.