topic Re: Fitbit Failure in Wellness

Fitbit Failure

vabiker — Wed, 02 Jul 2014 01:24:49 GMT

Got my Fitbit and was really excited to use it but it doesn't stay charged..I charged it too...plus I was checking out the info about it's many uses ( sleep pattern, food intake, etc) and saw you have to pay $50 a year for each thing if you want to keep monitoring them...what a rip off...I don't recall the hosts giving that info to the viewers. I would really like to keep it but I have many questions and there is no number you can call to ask and the chat wasn't very helpful either

Re: Fitbit Failure

hckynut — Wed, 02 Jul 2014 01:28:30 GMT

Less than 30 days? Send it back.

Re: Fitbit Failure

mima — Wed, 02 Jul 2014 01:30:05 GMT

I have one and I was unaware of the $50 a year charge. Really? I won't pay it. Wow.

Edit: I did a super fast google and you DO NOT pay yearly. That is only for fitbit premium which is not necessary for me at all.

Re: Fitbit Failure

vabiker — Wed, 02 Jul 2014 01:32:03 GMT

I'm going to..I was hoping that someone on here could shed some light on maybe something I was doing wrong first..I may have just received a dud.

Re: Fitbit Failure

vabiker — Wed, 02 Jul 2014 01:33:45 GMT

Oh Ok Mima thanks for the info..I must have read it wrong...still wished it worked right though.

Re: Fitbit Failure

september — Wed, 02 Jul 2014 01:35:53 GMT

No, there is no annual fee for the basic plan, that includes everything I need. And to reach customer service, send them an email. They answer quite promptly.

Re: Fitbit Failure

vabiker — Wed, 02 Jul 2014 01:38:06 GMT

september...what may I ask do you monitor..I would like to monitor sleep, steps, food intake to name a few..all that would be free?

Re: Fitbit Failure

vabiker — Wed, 02 Jul 2014 01:39:30 GMT

Mima, what is the premium plan?

Re: Fitbit Failure

september — Wed, 02 Jul 2014 01:45:02 GMT

I monitored sleep only for the first few weeks of owning the product. I got it to track my activity. So I use it to count steps, active minutes, calories burned, stairs climbed (this depends on what model you have). I add in other activities I do that aren't step-related, like cycling and Pilates. I don't get steps from them, but it shows how many extra calories I've burned.

Re: Fitbit Failure

september — Wed, 02 Jul 2014 01:47:31 GMT

I can't say for sure, but I think with the premium plan, you get more of a breakdown if you use the site for food monitoring. I think you also get more personalized info...not something I want or need.

Re: Fitbit Failure

mima — Wed, 02 Jul 2014 01:47:35 GMT

This is Fitbit premium. http://www.fitbit.com/premium/about

With free Fitbit you will still get the food log, sleep monitoring, etc.

Re: Fitbit Failure

september — Wed, 02 Jul 2014 01:50:12 GMT

I think they have excellent customer service. I have the Fitbit One, that uses a clip to hold it onto your clothing. I've had mine for almost two years, and they've replaced my clips twice, at no cost to me.

Re: Fitbit Failure

vabiker — Wed, 02 Jul 2014 01:51:23 GMT

Thanks so much september, I have the Flex and I also can't get it to scan right..I charged it and all it will do is (the lights) will scan across once and stop with 1 light lit up by itself then it will fade off to no light...Im probably not doing something right

Re: Fitbit Failure

vabiker — Wed, 02 Jul 2014 01:53:50 GMT

Oh OK Mima thanks so much for the info..hopefully I can get it to scan right so I can use it.

Re: Fitbit Failure

vabiker — Wed, 02 Jul 2014 01:56:27 GMT

I don't think I've registered it right ...wonder how I can tell?

Re: Fitbit Failure

september — Wed, 02 Jul 2014 01:58:06 GMT

I don't have that model, vabiker, but they have a lot of helpful info on their website. You can also post a question for other users of the device you have...just like you're doing here...and you'll get lots of answers!

Re: Fitbit Failure

vabiker — Wed, 02 Jul 2014 01:59:44 GMT

Great!..Again, thanks so much september..you've been alot of help!

Re: Fitbit Failure

benzgirl — Wed, 02 Jul 2014 02:10:36 GMT

OP...I don't know what you are/were looking at that says there is a fee. I purchased mine from the Q when it was a TSV and went to the FitBit web site and set up my profile as soon as mine arrived. The website allows me to keep track of everything mentioned - - and it's absolutely free. I love mine and only charge it about every six days. I'm so sorry that you are having a problem with yours. Did you purchase yours from Q? Stop over at our FitBit Walker's Club thread (in Health & Fitness) and maybe we can help you. We have a lot of very nice, encouraging ladies over there. You are welcome and we will assist if we can.

Re: Fitbit Failure

vabiker — Wed, 02 Jul 2014 02:16:16 GMT

It's working now!!! Yay I don't have to send it back..I just didn't have it completely set up (feeling really embarrassed) Thanks everyone for your advice!

Re: Fitbit Failure

vabiker — Wed, 02 Jul 2014 02:20:14 GMT

benzgirl...your info is so much help! I clearly have alot to learn in this techno world! Lol..I was reading some of your posts earlier on your ""club"". I will tune into it and read up on what's up in the fitbit world!