topic Re: Eye Care Customer Service in Wellness

Eye Care Customer Service

Franklinbell — Sun, 16 Nov 2025 20:07:02 GMT

A customer service response. I am walking a neighbors dog for her due an illness. So I stop by for my daily visit to take ole boy for a walk and check in on her. She asks me if I would help her getting the top off a eye care product made by a large company. (B and L)

I try but could not get it off. I tell her I will try again after I take Bob for a walk. (He was getting antsy) When we returned she has called the company regarding her inability to get the top off and they sent her a fed ex label to return the product and they would issue a return upon arrival. I was like wow! We tried again and could not open it. I had a box for her and when I went to the work the next day I took it to fed ex. (they did offer to have a delivery set up but we didn't need that) She received an email with a few coupons for free products so she is happy! Talk about customer service! She is truly a woman of action. PS: Bob offered support for our activities with lots of kisses for us both!

Re: Eye Care Customer Service

Kachina624 — Sun, 16 Nov 2025 20:51:19 GMT

@Franklinbell. I would have tried pliers.

Re: Eye Care Customer Service

Puppy Galore — Sun, 16 Nov 2025 21:27:05 GMT

I use a tool you can get for free when buying paint from Lowe's. It takes the lid off paint pail.

I use it to pry loose the lid from medications, etc. I then take a manicuring scissor to cut those dang tabs off. You know the ones...

I'm 74 and struggle to get every dam....lid off.

When I am at yhe pharmacy or store, I ask them to take/loosen the lids.

Re: Eye Care Customer Service

I am still oxox — Sun, 16 Nov 2025 21:36:51 GMT

I once had a return to Zappos credited more than 3 months after I sent it back, I must of forgotten about it. When I called they were so nice and gave me a $100 gift card for my troubles

Re: Eye Care Customer Service

Franklinbell — Sun, 16 Nov 2025 22:05:47 GMT

@Puppy Galore my mom did that also. However, it was one particular person that offered to help her. He would always make sure she had all her needs. When she passed I called to let him and the team know and they sent a fruit basket and he came to her service.

Re: Eye Care Customer Service

Franklinbell — Sun, 16 Nov 2025 22:38:45 GMT

@Kachina624 Good idea! Except she handled it while I was gone with the dog. She was also quite proud of herself for managing the situation on her own and she got to use her new computer and printer! She calls the spot where she keeps her electronics her "tech center" That makes me laugh.. She also keeps a treat jar for Bob nearby and he has a bed by her foot! He is such the pampered doggy!!

Re: Eye Care Customer Service

Desertdi — Mon, 17 Nov 2025 06:55:14 GMT

I SAVE all "easy off" lids...the kind with flip-tops, or spouts. All lids are standard measurements (groove fluting), and easy to interchange if you have a same size replacement.

I also have a jar wrench if I need extra leverage and as @Kachina624 mentioned, a slip-joint pliers.

Re: Eye Care Customer Service

Jo1313 — Mon, 17 Nov 2025 13:53:42 GMT

I use a nutcracker to open small bottles..I have trouble with water bottle caps and the caps on toilet bowl cleaner.

Re: Eye Care Customer Service

Still Raining — Mon, 17 Nov 2025 15:07:24 GMT

@Jo1313 wrote:
I use a nutcracker to open small bottles..I have trouble with water bottle caps and the caps on toilet bowl cleaner.

WE WERE SEPARATED AT BIRTH!!!!!

Just got new orange one since the teeth were all worn down on the old one. About $6 on Amazon.

Another thing I wish I had known long ago is to get a strap wrench. Who would have thought?

Now I think about they are both orange 😂😂😂

Re: Eye Care Customer Service

threecees — Tue, 18 Nov 2025 18:49:01 GMT

@Franklinbell She takes action for sure.

Glad you help out with her dog, you are very kind to help her and I bet Bob loves

you too!

Re: Eye Care Customer Service

SamBrown — Tue, 18 Nov 2025 19:02:16 GMT

If you went on YouTube someone most likely had a video opening the product.

Re: Eye Care Customer Service

San Antonio Gal — Wed, 19 Nov 2025 14:36:02 GMT

@I am still oxox wrote:
I once had a return to Zappos credited more than 3 months after I sent it back, I must of forgotten about it. When I called they were so nice and gave me a $100 gift card for my troubles

100 dollars? That seems excessive. Hope the person assisting you didn't lose their job.

Re: Eye Care Customer Service

threecees — Wed, 19 Nov 2025 15:07:57 GMT

@San Antonio Gal wrote:
@I am still oxox wrote:
I once had a return to Zappos credited more than 3 months after I sent it back, I must of forgotten about it. When I called they were so nice and gave me a $100 gift card for my troubles
100 dollars? That seems excessive. Hope the person assisting you didn't lose their job.

@San Antonio Gal Yes, sounds a bit far fetched. My daughter compained about

her wifi constantly going out and she was credited something under $2.00.She was

told on the phone she would be credited and when she saw the teeny tiny amount

she was floored. This was a joke and a waste of her time even calling them. Those days are long gone by when you get a very generous credit or refund.