topic Re: CVS Computer Prescriptions in Wellness

CVS Computer Prescriptions

On It — Thu, 24 Feb 2022 21:51:32 GMT

The CVS computer that tracks prescriptions is a royal pain. I like to fill my prescriptions when I decide it is time. I do not want the computer pestering me about refills. I have tried to opt out of the automatic refills notices to no avail.

I have had the pharmacy tech override the command or remove it or whatever, but after one refill cycle the computer comes back. Is there a way to get the computer removed permanently?

Re: CVS Computer Prescriptions

weight watcher — Thu, 24 Feb 2022 22:01:11 GMT

I know firsthand how frustrating this is. I called 1-800-SHOP CVS and tell them if they don't remove you from their instant refill you will have to go elsewhere. It worked for me, I hope it works for you. Good Luck!

Re: CVS Computer Prescriptions

Laura14 — Thu, 24 Feb 2022 22:05:16 GMT

Sounds like the software is outthinking the employees which is how corporate likes it these days.

As long as it is a standing prescription, you can always ignore the refill. We just put any unpicked up medication back on the shelves after a few days.

You can always order it again when you want it. Still aggravating but you're not obligated to pick a prescription up until you're ready.

They'll redo it when you ask them to if the prescription is still active and the refill has been restocked.

Re: CVS Computer Prescriptions

Chrispy77 — Thu, 24 Feb 2022 22:13:17 GMT

I'm glad I'm not the only one. It makes me crazy. I say don't auto refill then I get another call a couple o later!!!!

Re: CVS Computer Prescriptions

deeva — Thu, 24 Feb 2022 22:36:28 GMT

I had the same problem. I went to their website and took my scripts off auto refill. They would then send me texts asking me to reply yes or no for auto refill. I texted no.
Days later, Got two more texts with the same message. What a disorganized mess.

I went to the pharmacy, the tech told me the script was still on the auto refill list.

Re: CVS Computer Prescriptions

Kachina624 — Thu, 24 Feb 2022 23:39:17 GMT

My plan used Caremark and thankfully we got rid of it as I had constant problems. We switched to Optum several years ago and there hasn't been a bobble since. Great service.

Re: CVS Computer Prescriptions

Catiele — Fri, 25 Feb 2022 00:09:01 GMT

They are the most annoying store we have ever dealt with. We have a son that works at the corporate office. We have complained numerous times. Guess what CVS is calling as I write this. Unbelievable!!!!!!!!

Re: CVS Computer Prescriptions

IMW — Fri, 25 Feb 2022 00:21:53 GMT

We opted out of automatic refills. Call and tell them if you choose.

Re: CVS Computer Prescriptions

Emma Bunting — Fri, 25 Feb 2022 05:23:15 GMT

Ugh. Tell me about it! I've opted out several times.......had them override it at the store.....and STILL they autofill my scripts. Last one I just didn't pick up. What's worse is they call my cell phone too.

If I hear that idiot say "Hell-o".......one more time I'll lose my mind.

(ok...how many of you actually HEARD that voice in your head?...........

Re: CVS Computer Prescriptions

ScrapHappy — Fri, 25 Feb 2022 05:54:55 GMT

This is one of the reasons I don't get prescriptions at CVS anymore. It was constantly refilling my daughter' s asthma inhalers then calling and texting me to pick it up. Didn't matter how many times I called, they'd say they change it, but the following month was always the same.

Re: CVS Computer Prescriptions

hckynutjohn — Fri, 25 Feb 2022 06:29:09 GMT

My prescription plan is mostly paid for under my retirement plan. We are strictly now having to use a mail order company they choose. For the last 3 years that has been CVS Caremark.

I have no complaints with this company. I have 1 prescription that needs my doctor's prescription every 3 months. In other words it says "no refills". All my others are written for 12 months and I chose Auto Refill. Why not?

With my number of prescriptions that run out at different times, it's much easier for me to let them refill them when they are due. I load my pills for 2 weeks and separate "Night Meds" from "Morning Meds". Throw in my Zinc/Vitamin D/Fish Oil along with that? Easy to lose track of what runs out when.

I like my Auto Refill with CVS Caremark. My only issue? Is not with Caremark, it is with the Classification of my 1 prescription.

hckynut 🇺🇸

Re: CVS Computer Prescriptions

sann — Fri, 25 Feb 2022 20:13:27 GMT

I'm glad CVS keeps up with the refills it just one less thing for me to remember.......I can prepay online and have them mailed or they also deliver in my area......

Re: CVS Computer Prescriptions

chrystaltree — Sat, 26 Feb 2022 04:52:00 GMT

I like the auto refills because I never run out of my meds, I love that I can have my meds mailed to me within 3 days or delivered the same day by Shipt. However, I did go into CVS and I had them permanently remove one pain med from auto refill because I rarely use it. Go in and just be clear that you don't want auto refill on any prescription.

Re: CVS Computer Prescriptions

CelticCrafter — Sat, 26 Feb 2022 16:46:56 GMT

The absolute best was them calling me to ask me if I wanted them to reach out to the doctor because the prescription that started with Q (flu shot) had no refills. DUH.....

Re: CVS Computer Prescriptions

ECBG — Sun, 27 Feb 2022 19:05:50 GMT

I have the pharmacy tech "freeze" my prescriptions until I can. I have had no problems since.

Re: CVS Computer Prescriptions

millieshops — Wed, 09 Mar 2022 22:46:12 GMT

Fortunately my reminders come in via text. Most of the time, I don't respond but also don't go for pickup. I never come close to using all the texts I am entitled to, so it's not all that disturbing. Doesn't seem to matter whether you respond with a no or just don't show up to pick them up.

Right now I don't need reminders, but almost overnight I am seeing friends and acquaintances shift needs. If these reminders keep me home longer, I am all for them.

Re: CVS Computer Prescriptions

ID2 — Sat, 12 Mar 2022 16:05:20 GMT

And I'm assuming this problem is the worst thing you all have to worry about? Consider yourself lucky.

Re: CVS Computer Prescriptions

tsavorite — Sat, 12 Mar 2022 17:51:57 GMT

I won't have any of my scripts filled with them. A few yrs back I did and they text bombed me constantly after that. I called the store even stopped in having them remove me from the text & call list but nothing worked. AND this was for a script that only was filled 1 time with no refills not a regular on going medication I take daily.

Finally got the HQ line and called them complaining about it and finally they stopped with the text bombs. I was getting them 3 or more per day!

I can't stand CVS local for that....and will never go there again!

Re: CVS Computer Prescriptions

Luvsmyfam — Sun, 13 Mar 2022 18:46:42 GMT

Actually I'm glad hyvee pharmacy auto refills my scripts

Re: CVS Computer Prescriptions

Emma Bunting — Tue, 15 Mar 2022 00:45:35 GMT

@ID2 wrote:
And I'm assuming this problem is the worst thing you all have to worry about? Consider yourself lucky.

And, likewise, I'm assuming your issue with the OP's gripe is the worst thing you have to worry about?............

See how that works?