topic Re: Need Help With New iPad Air in Electronics

Need Help With New iPad Air

NanaLinda — Tue, 25 Mar 2014 19:53:57 GMT

I received my new iPad last week, and since I'm a dummy when it comes to electronics, I asked a grandson to set it up for me. Well, there are some mistakes that I can't find a way to change. Is there any way to get it back to "new" status so I can start over?

Thanks in advance for any advice.

Re: Need Help With New iPad Air

Akane — Tue, 25 Mar 2014 19:58:31 GMT

Yes, but you will lose any pictures you took on it unless you did an iCloud backup.

Otherwise, Settings > General > Reset > Erase all Content and Settings

Just be sure you really want to do this. What kind of mistakes are there? Maybe we could help.

Re: Need Help With New iPad Air

NanaLinda — Tue, 25 Mar 2014 21:41:03 GMT

Well, I haven't been able to do anything on it because first of all Apple rejected my Apple ID. Also he got my birthday wrong so whenever I try to change anything, I get "doesn't match" what was first entered. Also, he put my internet email address in so any correspondence from Apple goes to my computer instead of to my Mail on the iPad. I've tried to find the mistakes and change them, but haven't had any luck there either.

I think I'm better off starting over and trying it myself. He meant well, and he's usually so tech savy, but he's only 12 yrs. old, so I have no hard feelings about it.

Thank you for the settings. I will try it on my own now.

And thanks for your help.

Re: Need Help With New iPad Air

glb613 — Tue, 25 Mar 2014 22:06:02 GMT

I'd suggest you start over and set it up yourself.

Re: Need Help With New iPad Air

KathyPet — Tue, 25 Mar 2014 22:15:06 GMT

I took my old original IPAD', my new IPAD Air and my IPHONE to the nearest Apple store shoved everything across the counter and said "Set me up". 20 minutes later I walked out with everything done.

Re: Need Help With New iPad Air

ChynnaBlue — Tue, 25 Mar 2014 22:28:40 GMT

On 3/25/2014 KathyPet said: I took my old original IPAD', my new IPAD Air and my IPHONE to the nearest Apple store shoved everything across the counter and said "Set me up". 20 minutes later I walked out with everything done.

Sometimes this is the right thing to do and I've got no issues with people who know this is the best option for them - because the only thing that matters is what the best option is for the user.

That said, the thing that matters to me is what happens when I run into a problem. Can I resolve it on my own or am I bound by the schedules of others? I learned how to do it all myself because of I encounter an issue, I want to be able to fix it on my own and not have to take it in to someone else to fix. I'm at the mercy of others with my car because I don't have the space or tools needed to deal with that even if I had the knowledge and skills to address more than a tire change. My electronics I can handle on my own because the best option for me is to be able to manage them on my own and not have to worry about waiting for or paying anyone else.

Re: Need Help With New iPad Air

glb613 — Tue, 25 Mar 2014 22:52:20 GMT

Going to the Apple store is fine for those with one close by. The closest Apple store for me is either Chicago, Indianapolis or St. Louis. Not close enough to stop by with a problem.

Re: Need Help With New iPad Air

Nuttmeg — Wed, 26 Mar 2014 00:08:15 GMT

On 3/25/2014 ChynnaBlue said:
On 3/25/2014 KathyPet said: I took my old original IPAD', my new IPAD Air and my IPHONE to the nearest Apple store shoved everything across the counter and said "Set me up". 20 minutes later I walked out with everything done.

Sometimes this is the right thing to do and I've got no issues with people who know this is the best option for them - because the only thing that matters is what the best option is for the user.

That said, the thing that matters to me is what happens when I run into a problem. Can I resolve it on my own or am I bound by the schedules of others? I learned how to do it all myself because of I encounter an issue, I want to be able to fix it on my own and not have to take it in to someone else to fix. I'm at the mercy of others with my car because I don't have the space or tools needed to deal with that even if I had the knowledge and skills to address more than a tire change. My electronics I can handle on my own because the best option for me is to be able to manage them on my own and not have to worry about waiting for or paying anyone else.

Nicely said!!!

Re: Need Help With New iPad Air

Lynnj — Wed, 26 Mar 2014 00:13:28 GMT

My suggestion is to start over. The set up is really easy, it will walk you through everything. But...another suggestion is to call apple care. It's free for you since you just bought it. Explain to them what happened, and I can guarantee that one of the really nice phone techs will walk you through set up step by step. Apple customer service is excellent, and they speak English so you will have no problem understanding them.

Re: Need Help With New iPad Air

ilovedaisies — Wed, 26 Mar 2014 00:15:14 GMT

It's pretty easy to set up. If I can do it, so can you.

Re: Need Help With New iPad Air

dancingwoman — Wed, 26 Mar 2014 01:25:33 GMT

I just set mine up three weeks ago..it was one of the easiest things I've done..don't be afraid its really easy...As a matter of fact..I'm thinking my next computer is gonna be an iMac...DW

Re: Need Help With New iPad Air

NanaLinda — Wed, 26 Mar 2014 11:01:59 GMT

Thank you all so much for your kind replies. I think you've given me enough confidence to try it myself. The one thing that has me worried is setting up a new email address. But I'm hoping it won't be so bad once I get into it.

Re: Need Help With New iPad Air

glb613 — Wed, 26 Mar 2014 11:21:11 GMT

On 3/26/2014 NanaLinda said:
Thank you all so much for your kind replies. I think you've given me enough confidence to try it myself. The one thing that has me worried is setting up a new email address. But I'm hoping it won't be so bad once I get into it.

You don't need to set up a new e-mail address. If you already have an e-mail address, use it. Do a Google search before proceeding and see what is required.

Re: Need Help With New iPad Air

NanaLinda — Wed, 26 Mar 2014 12:16:29 GMT

As I said earlier, my email address is for my computer using the local telecommunications company. So I'm thinking I may have to set up a Yahoo account for it to go into Mail on the iPad. Am I correct? I'm sure that's not going to be difficult either; I'm just such a chicken when it comes to trying new things.

Thanks again, everyone!

Re: Need Help With New iPad Air

dooBdoo — Wed, 26 Mar 2014 12:24:16 GMT

On 3/26/2014 NanaLinda said:
As I said earlier, my email address is for my computer using the local telecommunications company. So I'm thinking I may have to set up a Yahoo account for it to go into Mail on the iPad. Am I correct? I'm sure that's not going to be difficult either; I'm just such a chicken when it comes to trying new things.

Thanks again, everyone!

Hi, NanaLinda! As glb613 said, you can use the existing email account used on your computer. It's done in Settings--->Mail, Contacts, Calendars, then "Add Account" and choose "Other" if it's not one of the ones you'll see listed.

Re: Need Help With New iPad Air

jewelfool — Wed, 26 Mar 2014 12:52:30 GMT

Hey, NanaLinda, as dooBdoo said you don't have to set up a new email account! I have my work email, my personal email, my husband's email on my ipad.

Re: Need Help With New iPad Air

dancingwoman — Wed, 26 Mar 2014 15:27:33 GMT

I too kept my old email addresses..Just follow the advice everyone has given you...Its all very easy..DW

Re: Need Help With New iPad Air

NanaLinda — Mon, 31 Mar 2014 11:25:36 GMT

I'm all set up and ready to go! Wasn't as bad as I had anticipated, thanks to everyone's help.