https://community.qvc.com/t5/Electronics/Seeking-help-for-Dell-Laptop-from-QVC/m-p/79939#M920 <P>My QVC-purchased Dell laptop 1545 Inspiron bought in December of 2010, quit week before last; I ran the self-repairs, no luck. Finally called Dell tech support and hours and hours on the phone with numerous tech supports with heavy foreign accents told me the hardrive is defective and would send me a NEW one within 2 days. Well, it did come, but instead it is <STRONG>REFURBISHED</STRONG> not <STRONG>NEW</STRONG>. The warranty on QVC website reads Dell reserves the right to send either a new or refurbished one. I called Dell and they told me <STRONG>all</STRONG> defective hard drives will be "refurbed" because "their technicians open and check the drive, so it is not new, you see" <EM><STRONG>What?!!?</STRONG> </EM> I want a new one, not a refurb after hours and hours on the phone, and lost time on this product. I've contacted the QVC folks and we'll see what happens from here. Any thoughts/suggestions?</P> Wed, 18 May 2011 02:45:57 GMT Normandie 2011-05-18T02:45:57Z https://community.qvc.com/t5/Electronics/Seeking-help-for-Dell-Laptop-from-QVC/m-p/79939#M920 <P>My QVC-purchased Dell laptop 1545 Inspiron bought in December of 2010, quit week before last; I ran the self-repairs, no luck. Finally called Dell tech support and hours and hours on the phone with numerous tech supports with heavy foreign accents told me the hardrive is defective and would send me a NEW one within 2 days. Well, it did come, but instead it is <STRONG>REFURBISHED</STRONG> not <STRONG>NEW</STRONG>. The warranty on QVC website reads Dell reserves the right to send either a new or refurbished one. I called Dell and they told me <STRONG>all</STRONG> defective hard drives will be "refurbed" because "their technicians open and check the drive, so it is not new, you see" <EM><STRONG>What?!!?</STRONG> </EM> I want a new one, not a refurb after hours and hours on the phone, and lost time on this product. I've contacted the QVC folks and we'll see what happens from here. Any thoughts/suggestions?</P> Wed, 18 May 2011 02:45:57 GMT https://community.qvc.com/t5/Electronics/Seeking-help-for-Dell-Laptop-from-QVC/m-p/79939#M920 Normandie 2011-05-18T02:45:57Z