topic Re: QVC problem with Dell computers in Electronics

QVC problem with Dell computers

PiPhiAngel — Thu, 20 Mar 2014 23:22:27 GMT

Apparently even inprocess computer orders are not being processed by Dell for QVC. Check your accounts for canceled orders. Very sad business practice. Waited a month for in process computer and Dell has cancelled. Unfortunately I recommended these Dell computers through QVC to a number of colleagues who have also had the same experience. So take any Dell computer orders with a grain of salt. Be ready to tie up funds/credit but not receive. Be ready to anticipate & wait....& wait & be assured it is shipping....& wait & wait and again have QVC assure you of shipping & wait & wait....surprise...NOT SHIPPING. Apparently DELL is not fulfilling QVC orders.

Re: QVC problem with Dell computers

glb613 — Thu, 20 Mar 2014 23:45:53 GMT

Another reason to buy local or directly from the manufacturer.

Re: QVC problem with Dell computers

Cats3000 — Fri, 21 Mar 2014 12:43:06 GMT

If you want a Dell computer, go to the Dell website. You can choose the computer that best fits your needs. You can also choose a service and support program that Dell claims is completely US based. There are usually attractive deals available. The same holds true for HP computers and especially any Apple products. We purchase Apple products only from the Apple Store on-line, or an Apple Retail Store or an Apple Authorized Reseller. That way we are sure of what we're getting.

Re: QVC problem with Dell computers

stevieb — Fri, 21 Mar 2014 12:49:20 GMT

On 3/20/2014 glb613 said:
Another reason to buy local or directly from the manufacturer.

Re: QVC problem with Dell computers

stevieb — Fri, 21 Mar 2014 12:50:53 GMT

And yet they can't program them enough, it seems... Maybe if they weren't on constantly they'd actually be able to fulfill orders, which I always thought was the goal of retailers. Regardless, this isn't the place for me to buy electronics or small appliances.

Re: QVC problem with Dell computers

autumnsunset — Fri, 21 Mar 2014 13:56:46 GMT

I bought a Dell from QVC I have no problems with Dell or QVC. I enjoy shopping on QVC I checked prices on other websites and in the stores before I bought my computer and QVC still had the best deal for me on a Dell.

If people want a Apple go to Apple if you rather order from HP or Dell's website go there but for me I rather buy from QVC if I can get a deal and I been a customer a lot of years.

Re: QVC problem with Dell computers

Medicus7 — Fri, 21 Mar 2014 19:30:12 GMT

Frustrating that Dell/QVC ordering is so problematic. The QVC channel/info does a great job advertising. Wish their delivery/customer service matched. After research & consideration time of these computers Dell or QVC can't fulfill orders or has you order and then cancels without contacting customer. Had to cancel credit card authorization with QVC to prevent being billed for cancelled computer--additional hassle. But better safe than sorry. Deals look good but lots of complaints on Dell/QVC reviews. Unsure how good a Dell/QVC deal actually is when ordering/actual delivery is problematic.

Anyone have experience with arrival of malfunctioning DELL laptops & how QVC return policies actually play out? Is the 30 days from arrival or order date (Dell takes about 30 days to ship after order date--is this a problem?)?

Re: QVC problem with Dell computers

terrier3 — Fri, 21 Mar 2014 19:32:10 GMT

I bought my Dell from QVC when it was a TSV in late Fall.

I use it for work and haven't had any problems, except I don't really like Windows 8.

Re: QVC problem with Dell computers

nomless — Fri, 21 Mar 2014 20:21:37 GMT

A suggestion: if you live near a Best Buy, go look there. I got a Dell for less than $400 a couple of weeks ago with no-interest financing for 18 months. Much easier than trying to order one, and wait for it...etc.

Re: QVC problem with Dell computers

Nuttmeg — Fri, 21 Mar 2014 20:26:34 GMT

On 3/21/2014 Medicus7 said:
Frustrating that Dell/QVC ordering is so problematic. The QVC channel/info does a great job advertising. Wish their delivery/customer service matched. After research & consideration time of these computers Dell or QVC can't fulfill orders or has you order and then cancels without contacting customer. Had to cancel credit card authorization with QVC to prevent being billed for cancelled computer--additional hassle. But better safe than sorry. Deals look good but lots of complaints on Dell/QVC reviews. Unsure how good a Dell/QVC deal actually is when ordering/actual delivery is problematic.

Anyone have experience with arrival of malfunctioning DELL laptops & how QVC return policies actually play out? Is the 30 days from arrival or order date (Dell takes about 30 days to ship after order date--is this a problem?)?

You have many questions about a sale. Your best bet would be to buy direct from Dell. I have been buying Dell computers for 21 years. I would not buy one for QVC. They do not give enough info about the parts inside the computer.

Re: QVC problem with Dell computers

autumnsunset — Fri, 21 Mar 2014 21:11:55 GMT

I bought my Dell from QVC I looked around in the stores went to Dell's website HP website called my cousin that use to work for IBM before he started his own business he uses Dell's in his office and has three Dells in his home I told him the computer I wanted to buy he checked the specs and went to Dell's website to see if I could get a better deal there he said you are getting a better deal on QVC that's when he told me his kids computers were bought from QVC.

I asked if it was a good computer he said yes I needed something for my pictures and scrapbooking he said Dell has always been good computers so on his advice I bought one.

He said Dell has standards to follow and it does not matter if you buy from Dell's website or a store or a shopping channel all Dell's are made by Dell and all the parts are the same unless you upgrade buy better parts if your having your computer built. My cousin told me if you want the top of the line in any computer you have to pay for it.

Re: QVC problem with Dell computers

glb613 — Fri, 21 Mar 2014 23:07:55 GMT

I'm convinced the number one thing you need to look for when buying a notebook computer is vents on the side. Apple vents through the keyboard but I don't think any other company does. Why, because heat buildup is one of the main reasons a notebook/laptop fails. There are other reasons such as defective hardware but, it doesn't happen that often. I usually watch one or two of QVC's presentations when they have a computer as a TSV and I've never seen enough of the computer to tell where the vents are located. They also rarely publish the model number so you can check it out.

No matter what is posted by satisfied customers, QVC doesn't always have the best value. What QVC does have is EZ pay which I think is why most people buy here.

Re: QVC problem with Dell computers

autumnsunset — Fri, 21 Mar 2014 23:27:38 GMT

I think it's fine if people want or need to use ez pay it's there choice I buy from QVC because I love shopping on QVC my cousin told me the Dell I picked out was a good computer and deal if anyone would know he would he worked for IBM over 20 years and he knows computers and how to find a deal.

Re: QVC problem with Dell computers

glb613 — Fri, 21 Mar 2014 23:59:31 GMT

On 3/21/2014 autumnsunset said:
I think it's fine if people want or need to use ez pay it's there choice I buy from QVC because I love shopping on QVC my cousin told me the Dell I picked out was a good computer and deal if anyone would know he would he worked for IBM over 20 years and he knows computers and how to find a deal.

If you think so, fine. Most people buy from QVC for the EZ pay.

Re: QVC problem with Dell computers

esmerelda — Sat, 22 Mar 2014 00:09:52 GMT

OP...Wondering...who were you before yesterday? Why aren't you comfortable complaining under your regular nic?

Re: QVC problem with Dell computers

esmerelda — Sat, 22 Mar 2014 00:13:10 GMT

On 3/21/2014 Medicus7 said:
Frustrating that Dell/QVC ordering is so problematic. The QVC channel/info does a great job advertising. Wish their delivery/customer service matched. After research & consideration time of these computers Dell or QVC can't fulfill orders or has you order and then cancels without contacting customer. Had to cancel credit card authorization with QVC to prevent being billed for cancelled computer--additional hassle. But better safe than sorry. Deals look good but lots of complaints on Dell/QVC reviews. Unsure how good a Dell/QVC deal actually is when ordering/actual delivery is problematic.

Anyone have experience with arrival of malfunctioning DELL laptops & how QVC return policies actually play out? Is the 30 days from arrival or order date (Dell takes about 30 days to ship after order date--is this a problem?)?

Are you the OP too?

Re: QVC problem with Dell computers

autumnsunset — Sat, 22 Mar 2014 00:13:58 GMT

On 3/21/2014 glb613 said:
On 3/21/2014 autumnsunset said:
I think it's fine if people want or need to use ez pay it's there choice I buy from QVC because I love shopping on QVC my cousin told me the Dell I picked out was a good computer and deal if anyone would know he would he worked for IBM over 20 years and he knows computers and how to find a deal.

If you think so, fine. Most people buy from QVC for the EZ pay.

Not everyone uses ez pay and it's there choice not mine.

Re: QVC problem with Dell computers

dooBdoo — Sat, 22 Mar 2014 00:32:07 GMT

I wish everyone would research electronic devices, online or in local b&m stores, before buying from QVC. On QVC you'll frequently see older models bundled up with overpriced, low quality accessories and software, much of it not needed by the customer. Also, many companies offer interest-free payment plans for a specified number of months. Add to that the outrageously expensive shipping and handling here, along with constant delivery problems and declining quality of customer support, and I have a difficult time finding a reason to choose this company for electronics. Sorry, QVC, but your company's not what it used to be.

Re: QVC problem with Dell computers

glb613 — Sat, 22 Mar 2014 00:47:16 GMT

On 3/21/2014 dooBdoo said:
I wish everyone would research electronic devices, online or in local b&m stores, before buying from QVC. On QVC you'll frequently see older models bundled up with overpriced, low quality accessories and software, much of it not needed by the customer. Also, many companies offer interest-free payment plans for a specified number of months. Add to that the outrageously expensive shipping and handling here, along with constant delivery problems and declining quality of customer support, and I have a difficult time finding a reason to choose this company for electronics. Sorry, QVC, but your company's not what it used to be.

Plus too many people need or want EZ pay no matter what autumnsunset says.

Re: QVC problem with Dell computers

autumnsunset — Sat, 22 Mar 2014 00:48:32 GMT

I did my research before I bought my computer from QVC I went to the stores I checked Dell and HP websites. I read articles then I called my cousin who worked for IBM for over 20 years I told him the computer I was interested in and my price range he checked around and the specs he said it was a good deal on QVC and I trust my cousin. Why should it matter if people shop for electronics on QVC it's there choice and if they need the ez pay I see nothing wrong with it.