topic Re: QVC and APPLE IPAD CLITCH since latest update in Electronics

QVC and APPLE IPAD CLITCH since latest update

MILKI — Fri, 06 Feb 2026 22:31:54 GMT

hello QVC moderators and guests

i own 5 IPads, all are in great working order. However, since the latest update that occurs on its own due to ones settings, now , any videos showing your products once they have aired no longer have any audio to them, and this was on all 5 iPads. It works fine on my Apple iPhone , but my daughters and I can not figure out how to solve or resolve the issues with our iPads and QVC. We have tried various things from resetting, restarting , you name it. Is there something QVC can do in contacting their apple people and let them know that a lot of us with iPads can no longer watch past presentations of their products since the audio is gone?? PLEASE help us!!!!!!!

Re: QVC and APPLE IPAD CLITCH since latest update

forsterite — Fri, 06 Feb 2026 22:38:40 GMT

Now There's NO SOUND on LIVE Videos Either! - Blogs & Forums

No Audio - Blogs & Forums

Re: QVC and APPLE IPAD CLITCH since latest update

Goldengate8361 — Fri, 06 Feb 2026 23:20:47 GMT

@MILKI There have been several,threads posted about this very issue, including one that I started. Nothing has been done. It is extremely frustrating.

Re: QVC and APPLE IPAD CLITCH since latest update

Q-Checker — Sat, 07 Feb 2026 01:32:09 GMT

Other than one empathetic response from the Social Team, there has been no word about when or if this problem will be solved. The lack of audio on iPad videos about QVC products has certainly curbed my shopping. I think that everyone should contact the Social Team. It has been reported that the TPTB do not read these forum posts.

Re: QVC and APPLE IPAD CLITCH since latest update

Puppy Galore — Fri, 06 Feb 2026 23:25:41 GMT

@MILKI @Goldengate8361 @forsterite

I no longer get sound on my iPad-live presentation.

On the Q only.

Re: QVC and APPLE IPAD CLITCH since latest update

LTT1 — Sat, 07 Feb 2026 00:21:04 GMT

@Puppy Galore @MILKI @Q-Checker @Goldengate8361 @forsterite

Mostly, I have never been able to watch product videos on the site here.

I imagine the ability works if on the app.

Instead, what I have been doing for YEARS is to watch the videos on my rebates app, IBOTTA.

because I just gave up.

Re: QVC and APPLE IPAD CLITCH since latest update

MILKI — Sat, 07 Feb 2026 02:58:03 GMT

I have gone onto APPLE support for the iPad and posted this information to them , I thought Apple should be made aware , not knowing if this will be successful but doing nothing will result in doing nothing… here is what I posted
QVC videos not playing on iPad after update
Today is Feb 6 2026. Per the latest update on the IPAD last week, since then, no one is able to watch current presentations or past recorded presentations of products shown on the QVC website. Many of us have brought this to the attention of QVC via community forums supported by QVC, or social media platforms. Many have responded that they are also having the same problem and it is annoying to say the least. Some viewers have brought it to the attention of the QVC management but it appears as if nothing is being done about the problem. Surely if this continues, QVC will loose a great deal of business as many of us shoppers rely on online retail at other times of the day that when the original showing was aired. I have asked QVC to reach out to Apple but received no response. I have 5 iPads in my home and none of them work with the QVC app or website since the latest update that occurred several days ago. I wanted to bring it to Apples attention and hopefully Apple can address it with QVC directly. Many of us have tried various suggestions on our iPads to see if those methods would work but none have. Thank you, Mary Jo

Re: QVC and APPLE IPAD CLITCH since latest update

Q-Checker — Sat, 07 Feb 2026 04:39:07 GMT

@MILKI A big thank you for addressing this issue to Apple. It also might be a financial issue for them if a technical problem like this impacts the future sale of iPads. I hope that Apple will respond positively and inform the public that they are addressing the problem since we currently do not have information on QVC's response to this trechnical issue.

Re: QVC and APPLE IPAD CLITCH since latest update

MILKI — Sat, 07 Feb 2026 04:44:33 GMT

Heard back for the second time this evening after posting on facebook QVC live, from QVC just moments ago, and they wanted more specific information, and are going to pass the info onto the IT team. I also informed them that some customers are saying that they are not getting audio on live presentations as well, where mine are already shown presentations on items shown on earlier shows or something I am interested in purchasing and looking it up on the web site so it could be a much later (older) presentation. MJ

Re: QVC and APPLE IPAD CLITCH since latest update

MILKI — Sat, 07 Feb 2026 04:46:55 GMT

I initially, after posting a message to Apple, copied and pasted that same message on QVC live and within an hour or so, heard back from someone at the Q asking me to describe in detail. I just heard from them for the second time wanting more information from me. MJ

Re: QVC and APPLE IPAD CLITCH since latest update

gadgetgal613 — Sat, 07 Feb 2026 11:25:55 GMT

I went to QVC through Safari on my iPhone and the presentation has sound. I also have sound on my iMac and Macbook. If you are using the app, try going to the website through a browser.

Re: QVC and APPLE IPAD CLITCH since latest update

Skyegirl21 — Sat, 07 Feb 2026 12:14:35 GMT

This has affected me too and it's very annoying. My iPhone audio works fine, but the iPad-- no audio. And I use the iPad constantly... Extremely annoying. If I go to the Q app, I can hear the audio. But I don't like the Q app. Technology- it's a love/ hate thing.

Re: QVC and APPLE IPAD CLITCH since latest update

CalminHeart — Sat, 07 Feb 2026 12:57:45 GMT

This isn't a Q problem. It's an Apple problem.

Here is how I fixed it on my laptop. I had to adjust the steps to do it on my iPad.

Open and play a video on Q.

Click on Safari at the top left of the screen.

Click on Settings for the-website-for-your-video

A popup appears

Adjust microphone setting

Close the video and exit the website

Go back in and see if there is sound with the video. It can sometimes take a few minutes or a reboot.

Re: QVC and APPLE IPAD CLITCH since latest update

geezerette — Sat, 07 Feb 2026 15:09:55 GMT

@CalminHeart wrote:

This isn't a Q problem. It's an Apple problem.

Here is how I fixed it on my laptop. I had to adjust the steps to do it on my iPad.

Open and play a video on Q.
Click on Safari at the top left of the screen.
Click on Settings for the-website-for-your-video
A popup appears
Adjust microphone setting
Close the video and exit the website
Go back in and see if there is sound with the video. It can sometimes take a few minutes or a reboot.

@CalminHeart

That may work on a laptop, but I don't have those options on my iPad.

Thanks for the input, it may help someone else.

Re: QVC and APPLE IPAD CLITCH since latest update

Q-Checker — Sat, 07 Feb 2026 15:57:44 GMT

@MILKI It sounds like QVC responded as though they were not aware of the problem. It has been reported multiple times on the Forums, which they say they do not monitor. I also reported it twice to the Social Team and got one empathic response which lacked any substantive information about addressing the issue. As a low-tech person, it never occurred to me to contact Apple about the recent loss of audio on the videos which apparently occurs only on iPads. I am so glad that you did! Thank you again for contacting Apple and addressing the seeming "head in the sand" response of QVC.

Re: QVC and APPLE IPAD CLITCH since latest update

MILKI — Sun, 08 Feb 2026 02:03:02 GMT

Hello,

Im not so sure it is an APPLE problem, every other online venue such as HSN, JTV, and a couple others , I am able to go onto their direct website and watch with sound any and all of their videos of current and past presentations on products. It has been nearly 24 hours since my interaction with someone from QVC Live/facebook that has spoken and gotten back to me and I see the problem still exists for us IPAD users. Im glad you were able to fix it on your laptop but nothing successful as of yet for our ipads. My iphone is fine, hence again I think it has definitely something to do with the latest IOS download and QVC. For sure, sales will drop if we can not purchase items from videos without any audio. MJ

Re: QVC and APPLE IPAD CLITCH since latest update

CalminHeart — Sun, 08 Feb 2026 12:48:51 GMT

@geezerette wrote:
@CalminHeart wrote:

This isn't a Q problem. It's an Apple problem.

Here is how I fixed it on my laptop. I had to adjust the steps to do it on my iPad.

Open and play a video on Q.
Click on Safari at the top left of the screen.
Click on Settings for the-website-for-your-video
A popup appears
Adjust microphone setting
Close the video and exit the website
Go back in and see if there is sound with the video. It can sometimes take a few minutes or a reboot.

@CalminHeart

That may work on a laptop, but I don't have those options on my iPad.

Thanks for the input, it may help someone else.

As I said, you have to adjust the steps for iPad. Start by going to apps and then Safari.

Re: QVC and APPLE IPAD CLITCH since latest update

CalminHeart — Sun, 08 Feb 2026 12:50:42 GMT

@MILKI wrote:
Hello,
Im not so sure it is an APPLE problem, every other online venue such as HSN, JTV, and a couple others , I am able to go onto their direct website and watch with sound any and all of their videos of current and past presentations on products. It has been nearly 24 hours since my interaction with someone from QVC Live/facebook that has spoken and gotten back to me and I see the problem still exists for us IPAD users. Im glad you were able to fix it on your laptop but nothing successful as of yet for our ipads. My iphone is fine, hence again I think it has definitely something to do with the latest IOS download and QVC. For sure, sales will drop if we can not purchase items from videos without any audio. MJ

I had this issue on several sites after the apple update. The next apple update has gone out to some people so I hope that fixes it.

As I mentioned, you have to adjust the steps for iPad. Go to your Apps and select Safari and go from there.

Re: QVC and APPLE IPAD CLITCH since latest update

beargirl — Fri, 03 Apr 2026 18:11:51 GMT

I was able to fix this problem.....I have an older iPad Pro not updated to the latest update.....I went to Apps.....Safari .....then compared every option selected. The Block Pop-ups option was not selected on my older iPad Pro. I de-selected that on my newest updated iPad Pro and it fixed the problem. I now have volume on Safari on all my iPads.

Thank you to whomever posted these instructions.