topic Re: Stolen phone in Electronics

Stolen phone

bargainsgirl — Sat, 24 Jan 2026 15:29:37 GMT

My son's Tracfone was lost/stolen. He cannot access his email or credit card account (yes he notified his card co.). He had his phone deactivated. When he gets a new phone would it be easier to get a new email address rather than trying to restart/fix his access to his old account? This has been a nightmare. I would hope that a new email and phone would allow access to his older accounts.

Re: Stolen phone

stevieb — Sat, 24 Jan 2026 15:46:48 GMT

No expert here, but I would speculate that as long as he remembers his email address and password he should be able to access the account from whatever device he uises.

Re: Stolen phone

gadgetgal613 — Sat, 24 Jan 2026 17:17:52 GMT

@bargainsgirl wrote:
My son's Tracfone was lost/stolen. He cannot access his email or credit card account (yes he notified his card co.). He had his phone deactivated. When he gets a new phone would it be easier to get a new email address rather than trying to restart/fix his access to his old account? This has been a nightmare. I would hope that a new email and phone would allow access to his older accounts.

Why can't he access his accounts using a computer or tablet? All you need to do is go to each site and enter the user name and password.

Re: Stolen phone

bargainsgirl — Sat, 24 Jan 2026 18:27:56 GMT

@gadgetgal613 wrote:
@bargainsgirl wrote:
My son's Tracfone was lost/stolen. He cannot access his email or credit card account (yes he notified his card co.). He had his phone deactivated. When he gets a new phone would it be easier to get a new email address rather than trying to restart/fix his access to his old account? This has been a nightmare. I would hope that a new email and phone would allow access to his older accounts.
Why can't he access his accounts using a computer or tablet? All you need to do is go to each site and enter the user name and password.

He had Hotmail and he needs to change his password but it is not that easy when you are NOT tech savvy. It should not be so difficult!..

Re: Stolen phone

LizzieInSRQ — Sat, 24 Jan 2026 21:21:42 GMT

@bargainsgirl wrote:
@gadgetgal613 wrote:
@bargainsgirl wrote:
My son's Tracfone was lost/stolen. He cannot access his email or credit card account (yes he notified his card co.). He had his phone deactivated. When he gets a new phone would it be easier to get a new email address rather than trying to restart/fix his access to his old account? This has been a nightmare. I would hope that a new email and phone would allow access to his older accounts.
Why can't he access his accounts using a computer or tablet? All you need to do is go to each site and enter the user name and password.
He had Hotmail and he needs to change his password but it is not that easy when you are NOT tech savvy. It should not be so difficult!..

Accessing one's email account is not difficult nor does somebody need to be tech savvy.

He should go on to a computer, tablet or his replacement phone. Go to the internet browser on the device and then put in the website for his email provider...and sign in. Using his email address and password.